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Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Extremely disappointing experience with Erin Park Toyota regarding a windshield replacement. I had my 2023 Toyota RAV4 windshield replaced through Erin Park Toyota, and the replacement glass has a visible 1 ft × 1 ft distortion right in the center of the driver’s view. It causes eye strain and visibly alters road perception. Initially, the service team and manager acknowledged the issue, but after months of follow-ups, Toyota Canada and the dealership have both refused to provide any documentation or solution — only saying t... read more
Business response:
Good morning Shrey Sharma. It is extremely disappointing to read this inaccurate and unfair review. It is quite inappropriate to write a review of a business you have never actually been a customer of directly. To be clear, your comments suggests that you replaced the windshield though Erin Park, when in fact this is not true. Your vehicle was not purchased, nor ever serviced with us before you elected to have your windshield replaced by a third-party supplier on your own. While it is true your supplier who replaced your win... read more
Went for an oil change at Erin Park Toyota, appointment was for 10:15, I was told they were a bit behind, my car was taken in at 11:45!! They should get a better system for simple things like oil changes, either have one person doing them all day, or just have them in on a certain day, maybe they should recommend another place to get an oil change done such as Canadian Tire or Mr. Lube, they always seem to be close to the appointment time. Very poor service, would be nice if they could offer the next oil change either half p... read more
Business response:
Hello Ken Robson, Thank you for bringing your feedback to our attention, we apologies for the inconvenience this has caused you. Our goal at Erin Park is for every guest to leave with a smile. Our Oil change services typically take approximately 1.5 hours to complete, as they are performed by our Toyota Certified Technicians who follow a thorough multi-point inspection process to keep your vehicle in top condition. We regret that this timing was not clearly communicated to during your visit. Thank you for giving me the oppor... read more
My mom took her Toyota in for a free seasonal tire change (part of a dealership promo), and while she was there alone, they tried to upsell her on a $1,500 brake job and a $200 wheel alignment. The invoice claimed her brake pads were down to 2mm, and a mechanic even ran after her to push the service. When she got home, I inspected the brakes myself and then had a certified dealership mechanic (a trusted friend) take a look. He confirmed the pads were over 5mm with at least 30,000 km of life left. I also took photos to docume... read more
Business response:
Good afternoon Vlad Burko, I did try to reach you on the number on file, and left a voice mail. I reached out to clarify with your mother, and I am sorry you were not there or available during our conversation when she was here. At Erin Park we always operate with the safety of our guests in mind, and integrity is key in everything we do. We would be happy to discuss the actual recommendations made to your mother with her permission as there may be a disconnect. We understand that the vehicle primarily only comes to the deal... read more
Super bad experience with Usman Malik at toyota Erin Park toyota. Went to cancel a deal for Toyota grand highlander hybrid, Usman seems to be rude when I asked to cancel and explained the reason, Initially he denied to cancel since the sales person who booked the deal was not in dealership, later he also mentioned that if he want, he himself could be a problem in cancellation. I wonder how Toyota manages to get sales manager like this who really want to be a problem and not help customers. After some argument he was able to ... read more
Business response:
Hello Nitin, Thank you for taking the time to share your experience. However, we would like to clarify a few important details. For all cancellations, we would require your bill of sale and your deposit receipt in order to proceed with a refund. This is to protect both the customer and the dealership, and ensure accuracy and accountability. Since you did not bring in any of the required document when you were at the dealership earlier, we were unable to process the cancellation. While we understand that situations can be fru... read more
As a loyal TOYOTA owner for years, I've always entrusted Erin Park Toyota's service department with my vehicle maintenance needs. However, after a recent series of disappointing encounters, I'm compelled to share my experience. Firstly, the prices at Erin Park Toyota are exorbitant compared to other service centers in the area. It's baffling how they justify charging such inflated rates for routine maintenance tasks. Moreover, despite the premium price tag, the quality of service is shockingly poor. On multiple occasions, I'... read more
Business response:
Good afternoon Mohammed, I am terribly sorry you feel you have not had exemplary service here at Erin Park. Thank you bringing your feedback to our attention, as it is always our intent to provide exceptional service. While we strive for excellence, and circle regularly with our team, I am unaware of the recent situation(s) you describe. I am taken aback by your comments and would appreciate the opportunity to speak to you to see how we could possibly resolve any specific concerns you have as we are always looking to improve... read more
Do not make any order for special vehicles from this dealership (i.e. GR Supra/GR corolla). I made an order in May 2022 for a GR Supra MT and got completely let down. Essentially my car got given to another customer. Sales Managers go back on there word and have no communication skills, this is an exceptionally poor dealership. Needless to say I will be getting my money back. There goes 10 months of waiting for a dealership that does not deliver or keep there word. Recommend to avoid this dealership at all costs if you are l... read more
Business response:
Mr. Rizk, We are sorry you are disappointed about the wait time for a constrained specialty vehicle like the A91 GR Supra, however, we are not certain where you got the impression that a car intended for you was given to someone else. Your sold order request is in queue and has yet to be filled. Supply for this vehicle is extremely limited so sold orders are taking a very long time to fill. When our sales team spoke with you, we offered you the ability to switch to a non-A91 manual transmission GR Supra as these models are n... read more
She’s so rude! !!!she’s the worst!bad customer service ive experienced. She looks irritable and not approachable..
Business response:
Miley, thank you for taking the time to share your feedback with us. We are disappointed to hear you had a poor experience with us. We do pride ourselves on our guest’s satisfaction and the smiles we create for them at the center of everything we do. We unfortunately do not have a contact history of a person by your name in our system so I would like to invite you to reach out to me directly so I can address your concerns. Suleman Zaidi Sales Manager 905-828-7711 ext. 240
Receptionist Camille service desk appears professional however very condescending You lost my business because of her attitude
Maria was not very helpful. I asked about Corolla Cross 2023 Hybrid car and she very quickly told us it will arrive in 2023. I thought it should be arriving in the fall of 2022. She has 15 years of service in Sales? Has the Toyota change the delivery/arrival schedule recently? Seems like she did not want to help us further. Very nice and open space on the dealership renovation, but the Maria was not very helpful. I will try another dealership.
Business response:
Dear Sir/Madam, Thank you for your feedback and your interest in the 2023 Corolla Cross Hybrid model. Toyota just debuted this new and exciting model earlier this month for North America and it is tentatively scheduled to launch in December 2022. Guest satisfaction is our number one priority and I apologize that you haven’t received more detailed information about the vehicle. Please contact me directly at your earliest convenience so I can share more interesting facts about this newly revealed model with you. Sincerely, Sul... read more
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.