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Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
The worst dealer ever. They don't appreciate your business and they devalue your trade in value for a car. Take your business somewhere where you will be appreciated and valued as a customer.
Business response:
Karma, We have attempted several times to reach you as requested by phone and email. We completely understand your disappointment with your trade value, for a 17 year old car you have done a great job maintaining it and keeping it on the road…not many cars can do that but certainly your Toyota again proves the strength and long term reliability of the brand. We share in your disappointment as not getting you a value you want is certainly not in our best interest as it prevents us from being able to do business with you. I am... read more
I have always done my routine maintenance servicing at Erin Park Toyota. However, last week, I brought my Toyota for Service no2 at Erin Park (they were fast, nice and all) but when I took my car back, the air conditioning had stopped working. Service no 2 included checking cabin air filters and all. I am VERY UNHAPPY about the quality of the service. I will be checking my car back at Erin Park and I hope they will be remediating without trying to squeeze out extra cash from me. I will update the post ASAP.
Business response:
Dear Ben, Thank you for your feedback. We are terribly sorry you have had an issue with your air conditioning after your service a week ago. I’m so glad the team took good care of your while you were here and you were happy with the service provided to you and regret that you have had a problem with your vehicle today. Since this email is the first I am hearing of your challenge, I would appreciate the opportunity to speak to you so we can address your concern as soon as possible. I believe the vehicle may be under another f... read more
I purchased the Toyota Corolla XSE back in August 2020I I purchased the Toyota Corolla XSE back in August 2020 I signed the contract and purchased the Premium plan which supposed to cover “Mechanical Protection”, “Roadside Assistance” and “ECP benefits which supposed to cover oil changes”. I have a manufacturer defect in engine which I find out myself. When I walked in Erin Mills Toyota Service to check and fix the engine issue the Service Advisor Bill Leo, Areeb Azhar denied to fix it even though it is manufacturer Fault! A... read more
Business response:
Dear Mr. Ramadhan, I am sorry that you feel this way about your Toyota and your visits to Erin Park. As discussed on the phone, we are always ready to serve our guests, and happy to repair any problem a guest may have with their vehicle, whether it be covered by warranty or not. Unfortunately, as I explained to you, we are unable to repair a concern that cannot be duplicated in front of our team. With respect to your claim that winter tire changes were offered to you for free in your sales contract, we have reviewed this wit... read more
So, I am writing this cause I am frustrated by this dealership's policies. what we look for is after sales customer service and this dealership has just tested my patience to on last level. I had lease from this dealership and it was great sales exp. one day and all done. But after year due to Covid-19 lots of people's situation changed and so does mine. and decided to transfer my lease. Finance Manager (all) none of them answer phone calls, none of them reply email , none of them reply to voice mails even. such a bad custom... read more
Business response:
Hello Max, As per our conversation on Oct the 9th we discussed the importance of being able to verify all of our guests identities and assure a safe and efficient transaction. I understand you were able to complete the process very quickly and efficiently with our finance office the same day. Thank you for reaching out to us so we could clarify the policies in place. Regards, Areeb Azhar Sales Manager
Incompetent management and service I had bought a car last week and when i received the car, we had to bring it back 2 days later as it already had issues with the radio, rodders, breaks, and none of the fluids had been inspected. We went back to talk to them and the Manager names Chris was being incredibly rude telling us they do not have to do any of those things and they made up numbers and tried to lie to a mechanic about the service that was done. In the frustration we asked the manager if he would be happy and would co... read more
Business response:
Hello, Thank you for giving us another opportunity to speak to you and have your vehicle inspected. We strive to providing the highest level of customer service and safety has always been our number one priority. I trusted that all your concerns have been addressed. Please do not hesitate to contact us if you have any other questions. Sincerely, Harry Tam Service Manager
Disappointed with the parts department (Hamal) Ordered a part and Hamal in the service department told us it will be available the next day for installation. When we were there the following day, they said its not available. Could have been better if at least somebody called and informed us that the delivery was delayed. So our time was wasted 🙁.
Business response:
Thank you for allowing us the opportunity to look after your parts needs, and taking the time to inform us on how to improve in the future. We will share your valuable feedback with our team.
He is very cooperative and loving person.so professional had good experience with him.God bless him.He always makes happy to costumers and he is so polite.
Business response:
Safeerpirzada, thank you for your kind words about our team members. Jim and Allen are both valued members of our Erin Park family. We constantly strive to make the best experience for our guests and would appreciate any suggestions you have to bring us up to a five star rating.
I have never been more disrespected in my life in such a way by Nelson Ng the service manager at Erin park Toyota. Pretty much telling me I’m a liar and get out of my face without listening to a word I’m saying and not even trying to apologize for his team messing up with my car, my time and money. The worst experience ever that it left me in tears. I even had an employee come up to me and give me the GM contact info that I’m yet to speak with because this is not the first time they saw such a bad service from Nelson to othe... read more
Business response:
Dear Randa, Thank you very much for taking the time to speak with me last week. Again I sincerely apologize for the miscommunication and experience on your last visit, it is never our intent to have a guest leave Erin Park feeling anything less than valued. Clearly we could have handled the unfortunate situation differently, and will endeavour to do so in the future. I really appreciate the discussion we had and the opportunity to address your concerns with you directly, and I am glad we were able to deliver your vehicle bac... read more
Worst experience so far No review of my options at all. I was told to go and make a deal with another Toyota dealership. I guess I will follow his advice.
Business response:
Dear CP, As per our conversation, we do apologize about the less than satisfactory service you received. We strive to do better and provide an outstanding service to each and everyone of our guests. To follow up with our previous conversation, I am available at any time to address any additional concerns you may have. Best regards, Areeb Azhar Toyota Sales Manager 905-828-8282 ext. 240 aazhar@ep-lexustoyota.com
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.