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Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Three Trips to get something fixed Nov. 21st regular servicing revealed broken pipe. Part needed to be ordered; guaranteed delivery Nov.23rd; Appointment made for Nov. 24th at 9:30; left car for repair; received call at 10:20 to say part wasn't in after all. Rescheduled appointment for Dec.9th. When I arrived it took 30 minutes just to check me in. Received call from Helena at 1:35 - car was ready for pick-up. Arrived at 2:15 to be told very curtly by Helena to go sit in the waiting room - car wasn't ready. Finally at 3 p.m.... read more
Business response:
Hello and thank you for your feedback. As per our conversation, I am happy to know we were able to reach a resolution that was to your satisfaction. If there is anything else you need, please do not hesitate to give me a call. - Harry Tam, Service Manager, HTam@ep-lexustoyota.com, 905-828-8282 ext. 282
Poor Customer Service I saw a used car on their website I wanted to purchase, so I called to make sure it was available and it was accident free (found out later from a manager there it actually wasn't accident free despite being assured it was). I had to arrange for a baby-sitter and get a ride out there, because I don't live in Mississauga. I called again right before we left to make sure the car was there, and let the sales person, Jim, know what time I would arrive. Once we finally made it through traffic (over an hour c... read more
Business response:
Hello Chantel and thank you for bringing these concerns to our attention. I would like to take this opportunity to sincerely apologize on behalf of Erin Park Toyota for the regrettable miscommunication which occurred during your visit and the negative experience expressed. We are committed to our guests’ overall satisfaction and try to demonstrate this through every encounter you share with us. Whether it be taking ownership, or the servicing of your vehicle, we strive to ensure you have both a memorable and positive experie... read more
6 hours to do 36000 km service The worst service ever,dropped my car last week for service and returned back after 3 hours to find out that they didnt started and needs more then another 3 hours to finish. The service advisor did'nt showup, and waited more then 15 min for the cashier to find the car. non professional service.
Business response:
Houssamhindawi. I am sorry to hear about your negative experience with your recent visit. Our goal is to provide exceptional guest service with each and every visit. As the team member you tagged is not a member of my service team, I would like the opportunity to communicate with you to review the information and get to the bottom of this to avoid any future recurrence. Please contact me at your earliest convenience. Sincerely, Jim Tam Fixed Operations Manager
Sales experience Vincent is not a great guy to deal with....he stamps his picture and name on all your car's manuals and documentation....violates your privacy wishes despite your instructions not to. He is not suppose to keep personal information according to Privacy Laws such as DOB. I should taking this up with Ontario's Privacy Commissioner or Toyota Head Office.
Business response:
We apologize for the less than positive experience you feel you have encountered. Vincent is one of our most Senior Product Advisors and it is very unusual to receive a complaint about his customer service. Please contact me personally at 905-828-7711 Ext 230 to discuss the situation so that we can regain your confidence in our dealership. - Tony Tam, General Sales Manager
Terrible customer service I had to get my Toyota serviced at 48,000 kms. I have brought my previous cars from this dealership and have not had any issues. However, this particular car was not bought from this dealership. The customer service I had to experience was terrible to say the least. They provided me with an estimate for the job that needed to be done. When I picked up the car, it was the exact job that was done however the price was different. It was different by a small amount, but nevertheless when the price quote... read more
Business response:
Dear ravichetal: Thank you for completing the Dealer Rater survey and sharing your recent service experience, my apologies that it was not a positive one but rest assure our goal is to give you top rated service no matter where your car was purchased. We value your feedback and are continuously working to improve. If I could be of further assistance please don't hesitate to contact me. Jim Tam Fixed Operations Manager B:905-822-7711, or jtam@ep-lexustoyota.com
Extremely Rude and Unprofessional I visited Erin Park Toyota to purchase a new vehicle and was treated in a very rude and unprofessional manner by Larry Kuka. Complained to the manager and he had to assign a different agent.
Business response:
Thank you for taking the time to submit your review. I am sorry to hear about your dissatisfaction with your recent experience with us. We strive to exceed our guest’s expectations every time they visit but unfortunately sometimes we do fall short of that goal. Please contact me at your earliest convenience so that I may review your situation and resolve any of your concerns. Sincerely, Tony Tam, General Sales Manager
Toyota Certified Pre-Owned Vehicle is fake Worst experience ever. Don't trust what they say. They'll tell you anything just to sell you a car. Once you pay, you're on your own. If you have any problems with your car, don't expect any service from them, unless you pay again for something you should have been covered in the first place.
Business response:
Dear Strujar, Thank you for bringing this matter to our attention. I apologize on behalf of Erin Park Toyota for the dissatisfaction that you have expressed. We have a commitment to our guest's overall experience and try to demonstrate it through every encounter you have with us. Whether taking ownership or servicing your vehicle, we strive to ensure you have a memorable and positive experience. Please contact me personally so we can take necessary measures to regain your confidence in our company. We greatly appreciate your... read more
2.5hrs to change tires!! I was extremely disappointed with the service I received today. I had an appointment to get my tires changed and it took 2 and a half hours. My tires are on their rims, literally all they had to do was take the summer tires off and put on the new ones. Thats it!!!!! When I went to inquire about what was taking so long they said " its just busy its winter tire time." Which is precisely the point... should this not be taken into consideration and have workers that are only doing this service? I mean wh... read more
Business response:
Thank you very much for taking the time to submit your review of your last visit with us. We are truly sorry for the inconvenience we caused you during your appointment as we do realize how valuable our guests time is. It is always our goal to always exceed expectations and due to an unusually busy time with tire season and a change in our computer systems we quite obviously fell short on that commitment to you. I would enjoy the opportunity to speak to you in person as we endeavour to improve our processes with our new syst... read more
No Service Booked an oil change last year, took 2.5hrs and didn't get updated on delay until I started to enquire. Customer care called the next day, asked about my experience, apologized, and said they would do better next time. I asked them what changes do you plan on implementing (training etc), and never got a reply. Tried to book another appointment on-line, chat line simply re-directed me, on-line booking didn't even give me an option for just an oil change. Chat line suddently stopped communicating with me when I aske... read more
Business response:
Hi Matth, We apologize for not communicating a longer wait time for your oil change last year. As for our chat line, we use a third party company so if technical errors occur, unfortunately we may not be informed of it. We are very sorry for the inconvenience we may have caused you during both incidents. If you would like to speak to our Service Manager about your experiences so that we can correct it, please call Jerry Liu at 905-828-7711 ext. 282. We do appreciate your feedback and are continuously working to improve. - Er... read more
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.