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Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Long and slow service, poor communication, false price match Was told by adviser that the service mainrenance (first for the new car) and winter tire install would take one and a half hour.It ended up to be three and a half hour. Was also told they will price match the qoatations we printed from another service centre but it was false. They sent a shuttle to pick us up saying that our car without giving us a choice. Got there and was told to wait as they are preparing the paperwork...over 90min later of further waiting, the ... read more
Business response:
Dear Unhappy Customer, Thank you very much for your feedback. I am truly sorry that your recent visit to our service department was not a pleasant one. I would appreciate the opportunity to speak to you about the visit in greater detail if you would be kind enough to provide me the best name, contact number and time to reach you at. Alternatively, you can reach me at htam@ep-lexustoyota.com or (905)828-7711 x 282 at your convenience. We appreciate your business at Erin Park and are upset that we disappointed you with our poo... read more
Poor communication Brought in my car on Friday morning for tire change, no one called to say it was ready and no one picked up the phone when I called for an update. When I did finally pick it up the manager told me his workers called me but refused to look at my call log. Don’t think I’ll be coming back here
Business response:
Hello Xmar47, Thank you very much for your feedback. Our goal at Erin Park is to provide outstanding service and we understand that we missed the mark on your last visit. Clearly, we learn from these experiences, and I now know how can get better as a team with communication. In the future, would you prefer emails for confirmation? Knowing this helps us better communicate with our guests how they prefer to do so. Sincerely, Harry Tam Assistant Service Manager htam@ep-lexustoyota.com (905) 828-7711 x 282
how not to satisfy a customer Called 3 times to book an appointment. heard terrible music, repititive voice saying “your call is important to us” and tried to book online, website totally clumsy and unresponsive.
Business response:
Good afternoon: My sincere apology for the booking experience you just received. It is our goal to make every interaction a positive one for our guests and it looks like we have failed. However, I would like to make this right and book the appointment for you personally. Please call me at 905-828-8186 ext 8190. Sincerely Noellen Bollozos Call Center Team Lead
Watch Out For These Guys My wife brings in her car for the Safety Inspection on the very last day of the lease; she has also brought in the money to buy the car outright. They would not see her any sooner than the last day even though she wanted the Safety done sooner. On that final day during the inspection they tell her the brakes are shot: $900.00 for the brakes, they will not let her take the car anywhere else for the safety because they tell her the payment check is dated this day and they cannot wait. Now here the most... read more
Business response:
Mr. Butler, I have reviewed your feedback with my team and I am very sorry to hear how you are feeling. I assure you we value your wife's business and anything our team did to make her feel less than that is unfortunate. We take our guest's safety very seriously and follow ministry guidelines to the letter on all safety inspections we complete. Please contact me when it is convenient so that we can discuss this matter together. Thank you, Tony Tam General Sales Manager (905) 828-7711 x 230 ttam@ep-lexustoyota.com
Lack of Professionalism Disappointing turn around time. Zero acknowledgment. No courtesy to return call. No response on follow ups. Overall really disappointed and won’t be recommending it to anyone.
Business response:
Hello RN, Please accept our apologies for not being able to reach the deal that you were looking for. We tried contacting you several times after your visit but were unsuccessful. Please feel free to contact me directly and I would be happy to rework the figures with you. – Geoff Hills, Sales Manager, ghills@ep-lexustoyota.com, (905) 828-7711 x 240
Time consuming servicing process Regular oil change and coolant replacement took 2hrs and 40mints. Coming here with an appointment time of 9.45 and reported there at 9.40am. There wasn't even adequate service advisors at 9.30am unless half of service advisors starting at afternoon. If that's the case appointment shouldn't be given at this time. Usually other authorised Toyota dealers will do the same service with in a range of maximum 90 mints,here it took 160 mints while waiting over there.neither anyone cares to give any e... read more
Business response:
Dear John, Thank you for your feedback regarding your last visit here at Erin Park Toyota. We strive to provide outstanding service on every visit and as you indicated we fell quite short of that goal on your last service. Your feedback allows us to review with our team where we have opportunities to improve and ensure your next visit is a more positive one as you have had in the past. I would like to apologize for not meeting promised times made to you, and our staffing should never be your concern. We made a commitment to ... read more
Parts issue during purchase of a preowned Rav4 A major part in the vehicle was missing during the purchase of the pre-owned car. Informed Suleman about this issue but was uncooperative to have it resolved. He is a friendly person but very unprofessional and a timid person in going an extra mile to provide utmost help to his customer.
Business response:
Hello Hasnan, thank you for sharing your feedback with us. We are glad we could get this issue resolved for you. As per our phone conversation, we are happy you are pleased with the install of the new trim piece. We hope to see you again soon.
Worst Experience Ever Such a disappointment with the Parts & Service Department at Erin Park Toyota. Not only did I waste 2 trips to the dealership, but I still did not receive the part that was supposedly ordered nor the service requested. Upon setting up an initial appointment over the phone, I was assured that by the time my appointment came up, the staff would have the part available to install on my vehicle. When I had arrived for my first appointment , I was told that the part had not been ordered. Then I was told by t... read more
Business response:
Dear SS123, It is absolutely our intent to offer the very best level of service to our guest during each and every visit. Viewing your comments obviously this was not the case. I would love to have the opportunity to make it right. Please let me know how I can contact you for further details to proceed. - Jim Tam, Fixed Operations Manager, jtam@ep-lexustoyota.com
Terrible experience at Erin park Toyota - I've been a loyal customer of Erin park Toyota since 2008, done all my car services through this dealership, bought different packages, new tires, rims, lifetime rust proof...etc basically everything they have suggested to me. - my Siena broke down last week, so I had it towed to Erin park dealership. After looking at it they mentioned it will cost around $1150 plus tax to fix the radiator plus another $550 plus tax for new brakes as suggested from last visit. Basically the total is ... read more
Business response:
Hi and thank you for taking the time to communicate your concerns with us. I have spoken to our team and from the details I've gathered, there must have been some misunderstanding about your wish to repair your Sienna. As you dealt directly with our technician whom you have always request to work on your vehicle, the advisor who looked after you did not understand we had authorization from you for the repairs. If this is inaccurate please do not hesitate to contact me and I will be happy to sort it out. - Jim Tam, Fixed Oper... read more
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.