This profile has been claimed by the business owner or representative.
Erin Park Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2411 Motorway Blvd, Mississauga, ON, L5L 3R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bad service at reception and in general When a customer buy a car in most of the dealers, they usually give complimentary services as free oil change/washing your car/shuttle when you go for service; my last experience on the oil change last month was bad (nothing complimentary, as always) and when I asked for a shuttle service, the lady that was receiving my car, told me that you don't have this service for oil change. It makes me to think better about what dealer I could go when I/ll be buying a car again, and unfortunatel... read more
Business response:
Thank you for taking the time to share your service experience with us. I apologize you feel you wouldn't recommend our dealership due to lack of complimentary items. We do make every effort to make sure every visit from our guest that it is a positive one. As for the shuttle we do offer a complimentary pick up and drop off within a specified area, however for oil change services, it is usually done before the guest gets to their destination so we respectfully request our guests to wait for this service, we also offer our gu... read more
Excellent Sales Service by Wai Wai was the sales guy who sold me a R A V 4 Limited edition two weeks back.He was very patient and showed me both the R AV 4 as well as the Sienna, as we go out generally on long week end trips to be more comfortable.He also accompanied us with the test drive and showed us all the features which ended in a decision of going for the R A V 4 Limited Edition.He also explained to us in detail about the Finance/Lease Options.We would highly recommend Wai for his hard work and sincereness.
Fantastic service I have been going to Mario D'Souza for the past year. Mario is very professional and customer service detail oriented. Customer # 91915. Jairo Caicedo Ph.647 996 3687
2 hour wait for a oil change & denial of accidental dama I had a couple of things I needed to have serviced when I went into Erin park Toyota today. 1, to have my oil changed and 2, to have a cover below my glove compartment fixed. Mind you, my car was bought and have always been serviced there. So, one day I noticed the cover below the glove compartment broken when i was tucking in some wires for the dash cam i recently bought. Its the cover where the air comes out from to heat up your feet. I figured maybe when I had my ca... read more
Business response:
Dear Zhan: Upon noticing your survey I took the liberty to review our documents for your recent visit, although I understand we were able to accept your vehicle for service that day, appointments are always recommended so we can accurately account for the work load of the day so that we are able to give our guest a high level of service level. The documents also indicates my staff reviewed with you ahead of time that there was an outstanding recall on your vehicle during check in, I apologize if the point didn’t come across ... read more
Customer Service Poor July 15, 2014 Jerry Liu Service Manager Erin Park Toyota I forgot to mention two other comments. July 7/14 Lubrication: The invoice states that "4cyl Lubrication is $42.95". This is an error. It is $45.09. I pointed this out to Suzanne Birchard who agreed and apologized and said she had brought this to the attention of others but it hasn't been corrected. July 14/14 Drivers Seat Track (defect letter): When the car was ready I was asked if I could accompany the service rep to the rear parking lot and I a... read more
Poor communication and no shuttle car??? I came in today for a quick oil change for my Rav 4, so I didn't bother to make an appointment and was aware of some Toyota recalls. I was promptly notified by the customer service rep John, which was a good thing. I had no idea, however that it would take 4 hours, since nobody bothered to tell me that's how long it may take. I sit there in wait in a nice pleasant waiting area, with the world cup on all 5 screens. Had I know it was going to take that long, I would've hopped in one of ... read more
Business response:
Dear Ms Moreau: Thank you for your feedback. I would like to apologize for the less than positive experience you had during your last visit. It is our goal and intention to offer great guest experience on every visit, and obviously this was not the case. I will definitely review your comments with my staff to ensure the same issues are not repeated. I also hope in your visit we have addressed all of your concerns, however if there are anything outstanding or should you have any other question or anything I can be of service ... read more
Let me first explain that I have a very good friend who is a mechanic that routinely does my servicing on all my vehicles. About 2 months ago my 2004 Toyota Sienna passenger side fender liner fell off while my wife was driving it. I had my friend look at it and he said the clips were broken and that he would need to order the parts from Toyota. He also mentioned that he saw a very small coolant leak but didn't have time that specific day to do the repairs. That same day when I got home I got notice from Toyota that the Sienn... read more
Business response:
Dear Mr. Vo: Thank you very much for your feedback, as this allows us to train and improve our level of communication for the future. I would like to apologize to you for your last interaction with our dealership. Our goal at Erin Park is to provide great service and exceed our guests expectations, and clearly that did not happen on your last visit to the store. Your comments are shocking to me as this is not the way we run our business. I would like to discuss your experience with you personally if you would be kind enough ... read more
This is one of the worst service centre Toyota has in GTA, I guess. Recently Toyota has a recall on Camry 2012 and I called them for an appointment. First they asked me whether I want to do maintenance along with the service recall. The moment I said no, the lady operator replied back saying there are no dates in next few weeks. First she told me that the next available date is in Mid March 2014. Then I asked her for a saturday and she told me that it is only in April. Then I asked her for a particular date and she told me t... read more
Business response:
Dear Soumyajit, Thank you very much for your feedback, as this allows us to train and improve communication for the furture. I would like to appologize to you for your last interaction with our dealership. Our goal at Erin Park is to provide great service and exceed our guests expectations, and clearly that did not happen with your last interaction. I would like to discuss your experience with you personally if you would be kind enough to provide me with the best time and number to do so. I look forward to the opportunity to... read more
DISHONEST DEALERSHIP! DO NOT BUY FROM HERE! I bought a DISHONEST DEALERSHIP! DO NOT BUY FROM HERE! I bought a 2003 Toyota Matrix from here in 2011. The salesman who took us out lied about the car saying it was supercharged (it wasn't), and that it had 'customizations' (all that is non stock is part of the rear skirt was CUT OFF by the previous owner). Upon buying I immediately had transmission problems where the car jolted forward when accelerating, and rolled back (dangerously) when on a slope. Additionally, the tired were ... read more
Frequently asked questions about Erin Park Toyota
How is Erin Park Toyota rated?
Erin Park Toyota has a 4.4 star rating with 3,390 reviews.
When is Erin Park Toyota open?
Erin Park Toyota is closed now. It will open at 7:30 a.m.