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417 Nissan
- Other
- Ottawa, ON
About this business
Location details
1599 Star Top Rd, Ottawa, ON, K1B 5P5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worse purchase ever! MONEY pit ! PURCHASED A 2017 Rogue pre certified with extended warranty only to find out after the sale that they would not repair my broken driver side camera as salesman guarantee it would be repaired. it get's worse , 5 months after my purchase it needed a new brake job , 1 month later the car failed to start, dealer says it's a new Harness caused by water damage and tell my insurance company it's wear usage. WHAT IS IT? Cars don't need new harnesses after 3 year. My electric seat won't work know. SO ... read more
DO YOU LIKE BEING LIED TO? WANT BAD CUSTOMER SERVICE? COME TO 417 NISSAN!! I had an awful experience purchasing a new 2020 Infiniti Q60 from 417 Infiniti Nissan. I found the sales team, especially Uy Ho, to be deceitful and manipulative. Their knowledge of the car I purchased was poor, and customer service was even worse. Despite my repeated requests, the sales team failed to provide me with documentation for the 2-year pre-paid maintenance plan that came with the purchase of the car. Farid Jaber, Finance Manager, used a “sy... read more
Business response:
Hi Derek. I thought that we solved issues you had with the vehicle to your satisfaction. I understand that we ordered wrong color of rims for you but I ordered set based on quote you provided me without specifying color. I wasn't aware same as you that under one code we have multiple options for color. We reordered set for you and offered delivery. I'm not arguing that we are not at fault but we tried to make it right. I'm sorry about your dissatisfaction.
A series of missteps Where to begin... 1. The salesman did not show us any of the features of the car. 2. Bought the car on Tuesday, said it would be ready for Thursday. Received a call on Thursday asking for co-signer information (ends up did not need a co-signer). They tell us that the car can't be ready on Thursday because the financing was not approved on time. It looks like they delayed or forgot to do the financing (the reason for asking for a co-signer thus giving them the excuse that the financing was not accepted on... read more
really bad service overall. Didn't wanted to give me a quote because he didn't wanted to affect his sales rating. Made me feel not important at all. Basically told me to check the website while I was asking questions. Dind't knew basic questions regarding android auto and apple car play, once again refered me to the website. He basicly wanted the website to do his job... The sales agent was Henok Mengistu
Wait 90 mins for a test drive? Car sold already? GREAT Can't say how disappointing my experience was. Sebastian needs CX training. Making potential buyers waste two hours to test drive an already-sold vehicle is no way to do business. AVOID LIKE COVID!
Worst service anyone can experience!Most dishonest Worst service anyone can experience! Most dishonest dealership and unethical! Car was unfit does not pass safety, leaking rack and pinion, catalytic converter clogged ratteling ! Dealership would not fix any of these except the lower ball joint control arm as I had to go back 3 times to get it fixed after taking no for answer and was inspected by 2 other mechanics that said it does not pass safety! I have proof and pictures of all my claims and the receipt of the repair they... read more
Business response:
Hi CR613 I understand you purchased a pre-owned 2014 Q50 from our dealership on May 6th 2020 and traded in his 2008 G35 on May 6th. We provided you with a great deal on both the 2014 Q50 and top value for your 2008 G35 trade in. As we do with all of our pre-owned vehicles we provided safety for this vehicle. A few days later customer came into the dealership with assumptions that this vehicle was not properly safetied as per his mechanic. We asked to bring the vehicle in for an inspection to find out that the vehicle had a l... read more
Pushy, forceful, greedy.....I felt like i was being Pushy, forceful, greedy..... I felt like i was being stuck up at gun point. Sales people need sensitivity training. Especially during covid.....would not buy
Business response:
Hi Kwick2015, could you provide me with more details? Please feel free to reach out to me at gklepacz@417infinitinissan.com
Disappointing 417 INFINITI does not meet any of the attributes one would expect these days from any dealership, let alone one that sells luxury cars and management does not care. This dealership does not have a drive thru bay, a comfortable lounge, insufficient parking ( on my last visit there was not a single spot available with cars parked in the aisles making maneuvering around extremely difficult.), inadequate bathrooms, tiny showroom and unknowledgeable sales staff). When I went inside to ask for assistance in getting s... read more
Lies to get you in the door. For a first car purchase, I negotiated a price over the phone with Amin. When we negotiated the price he asked me to come in to finalize the deal. After test driving the next morning the vehicle and we were ready to purchase the vehicle with Amin (he acknowledged conversation and price agreed upon) he then began mansplaining numbers which were now a considerable amount more than the online price and far more than the negotiated price we agreed on the phone. When asked if he would honor the price ... read more
Frequently asked questions about 417 Nissan
How is 417 Nissan rated?
417 Nissan has a 4.5 star rating with 3,185 reviews.
When is 417 Nissan open?
417 Nissan is closed now. It will open on Monday at 9:00 a.m.