This profile has been claimed by the business owner or representative.
417 Nissan
- Other
- Ottawa, ON
About this business
Location details
1599 Star Top Rd, Ottawa, ON, K1B 5P5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Codey is great. The service manager? Not so much I came in for a safety and an issue with the air bag on my Nissan Versa. Codey was great to deal with - good communications, called me when he had an estimate, and again when the work was completed. However, the estimate was for $210 & $137 so I was surprised when I was handed a bill for over $900. Talk to Codey? No, he has gone home for the day (1 pm). Talk to the service manager, Mark. I left a couple of messages, asking for an explanation, I am still waiting.
Sketchy scam artist This man is a scam artist. Avoid at all costs, leaves out information. Gets you to sign a contract without explaining it’s a contract.
Don't tell him you're not buying today! I arrived to look at a new truck, after standing at the unattended front desk in the showroom for over 5 minutes I was finally approached by Jad. At first he seemed nice but then the whole sales pitch started. He wanted to know about my trade-in before he even showed me or talked about the vehicle I was interested in. I had no intention of buying today and I didn't bring the family car I was trading in anyhow. He did eventually bring a truck to the front for me to see and his lack of k... read more
Business response:
Good morning Ken, I'm sorry to hear about your experience at 417 Nissan...I would love to hear from you and can be reached anytime at 437.220.3102. Looking forward to speaking with you Billy Abboud General Manager
Jamie is very rude and extremely unwilling to deal. Went in the second time, we were ready to get a deal and buy a new Infiniti car. Manager Jamie approached us before our sales associates.he was so disrespectful and unwilling to deal. We will not recommend 417 Infiniti to anyone.
Not Impressed After signing the final papers and picking up the car, Andrej Tadic (salesman) told me that our relationship is not over and if I have any problem, even 6 months down the line, give them a call and they will take care of me. Well after only 24 hours, I realized that the "warning display/dot matrix liquid crystal display on the cluster was blank and not working. I contacted Andrej and he said that it was not repaired because it was not apart of the safety check. I was quoted $1400 for ME to fix the problem. Afte... read more
Misleading information at point of sale I was informed at the point of sale that my warranty would include service and maintenance. This, as i found out the hard way, was infact not true. I was given verbal confirmation from Wii as well as dawn that my service and maintenance for the first 12 months would be covered under the terms of the warranty. Boris, today made it abundantly clear that i would have to pay full price for all service and maintenance with what appeared to be no interest in negotiating.
Broken phone system excuses Infiniti had my car for 3 weeks, Melanie never called to provide updates, did not respond to voice messages nor do call backs. Lame excuse was broken phone system but I needed my car back. Did take a little off price of labour in the end but could spend some time learning the art of client service and could learn something from the gentleman at service desk who convinced me there are still nice people out there. KP
Tricky sales tactics, not customer-oriented Sales rep was good, but beware of their deceiving sales tactics (only showing what your payment would be, despite being clear I wanted to see the price and trade values). Finance lady was brutal. Brand new car and it wasn’t detailed properly, including a white spot on steering wheel when I picked it up. Sales rep says it’s just a bit of touch-up paint, scrapes it off with his nail then licks his thumb to rub off the rest! Seriously? They lost a potential customer. Won’t go there fo... read more
Violated Canada's Anti-Spam Legislation On Friday April 27, 208, Venesha violated Canada's Anti-Spam Legislation by sending an unsolicited email message without consent, to someone they had no existing relationship with, and without an opportunity to unsubscribe.
Business response:
Jeremy, Thank you for taking the time to express your concerns. The privacy of our customers is one of our highest priorities and we pride ourselves on our ability to keep trusted information secure. The information all customers provide us is collected in accordance with both the Privacy Legislation and Canada’s Anti - Spam Laws. That being said, this email and a cell phone number was supplied to us by one of our valued customers with a signature on a 417 Infiniti Nissan repair order. We do not share, sell or otherwise use ... read more
Frequently asked questions about 417 Nissan
How is 417 Nissan rated?
417 Nissan has a 4.5 star rating with 3,185 reviews.
When is 417 Nissan open?
417 Nissan is closed now. It will open on Monday at 9:00 a.m.