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417 Nissan
- Other
- Ottawa, ON
About this business
Location details
1599 Star Top Rd, Ottawa, ON, K1B 5P5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brutal product and service. Not only do I have a slightly out of warranty transfer case that blows up on my JX35, but I get no response from 3 messages to Melanie over a week. I called the dealership and asked if she was on holidays, apparently not.
Disappointing We bought our Rogue back in March 2017 and receive good service from the Sales Department, finances team also. Unfortunately, we've been having some on-going issues with our vehicle. All repairs have been covered under warranty but I don't wish any new owner of a Nissan to come 5 times and spend more than 15 hours at the Service Center within the first 5 months of having their new car. I don't believe that is a normal standard for Nissan. Nissan Canada is not taking ownership of anything happening to our vehicl... read more
Charging Freight Tax on a Use Car Found a Demo Rogue sl platinum reserve 2017$30 800+11.500for my trade ,the price after dealing was the same as a Nissan in Toronto,so to save a trip I’m from Ottawa said will take it from 417 Nissan,when there to sign the paper the seller want to charge me Freight tax on a use car!!!’told him can’t do that and they other Nissan dealers don’t charge it on a use car but At 417 Nissan THEY DO,Be AWARE,Wright à email to the GM no one bother to send a reply. Finally very happy the deal didn’t wor... read more
$500 or $750 to remove a name from a lease My wife spent 15 minutes talking to Wali. He was trying to convince her that she must pay $500 or $750 (dollar figures changed on a whim) to remove the name of a deceased person from a lease even though it was explained to Wali repeatedly the lease was joint between my wife and her mother, not a lease-takeover. Since her mother died recently we needed to have her name removed from the lease. Wali claimed he was the manager who did the paperwork 18 months ago on the lease deal. My wi... read more
Service department We are trading our 32,000km QX50 to another dealership which will not recommend bogus repairs, such as changing the brake fluid, for ridiculous prices. Also, apparently the brakes don't last in these models. The car is great if you only need it for one year or take to get serviced somewhere else. Very disappointed in the service rep., she really knows how bring in the money.
long and lack of professionalism Hello my name is Emmanuelle Lacasse I purchased a vehicle in june, it took a week and a half just to get the vin number for the vehicle. When |I bought the car, on a saturday, I was told by my sales person Javier De La Cruz that he would be contacting me to tell me the vin within the next few days. That never happened, I called the dealership and was told he was gone on vacation. I was transferred to another guy who told me I would have to wait for Javier to come back. The following week, whi... read more
Purchase of a Second Vehicle-Nissan Micra 2015 My husband and I visited 417 Infiniti Nissan on Saturday February 11, 2017. Our appointment started with Mr. Christian Semunyana who brought us for a test drive with the 2017 Nissan Micra SR model. After a somewhat unpleasant hour price negotiation between the salesman and the business manager, we concluded the deal for a new 2015 Nissan Silver Micra with 267 km. We were escorted to Mr. Patrick Laroche, business manager, who finalized the paperwork. He was very pleasant, quick a... read more
All talk no action Brought forward legitimate issues with false commitments during the sale, service, and collision centre. No interest in addressing or resolving the issue. Literally a figurehead with no follow through. The ownership has changed but with Chris in management it's the same issues that existed under the former ownership.
Business response:
Thank you for taking the time to write a review of our dealership. I apologize if your recent experience was unsatisfactory. Feed back of any kind positive or negative can always help any business grow. As the General Manager of 417 Infiniti Nissan, I would like the opportunity to help resolve what ever issue you may have with the dealership. Please contact me directly and I would be more then happy to discuss with you further. My ultimate goal is have all of our customers happy and satisfied with 417 Infiniti Nissan. Again,... read more
Aggresive, rude salesmen that will make you feel guilty Avoid 417 Nissan at all cost. The worse car buying experience in the city that we’ve experienced. My wife and I are experienced, aggressive vehicle buyers and the salesmen here just can’t handle it. We know our budget, we stick to it and don’t fall for the sales tactics aggressive sellers try to pull on us. I’d like to be clear before you read further that my wife and I walked away from, what was probably, a great deal on a vehicle. We walked away out of principle becau... read more
Frequently asked questions about 417 Nissan
How is 417 Nissan rated?
417 Nissan has a 4.5 star rating with 3,185 reviews.
When is 417 Nissan open?
417 Nissan is closed now. It will open on Monday at 9:00 a.m.