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Tony Graham Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1855 Merivale Rd, Ottawa, ON, K2G 1E3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
booking a service appointment Attempting to make an appointment for a windshield repair/replacement I waited on the phone for over 30 minutes (I gave up at 32 minutes.) and was passed between least four representatives. I may try again later or try a different dealership.
Business response:
Hello, I am sorry to hear about this. Unfortunately, even with extra staff hired to handle the large volume of calls, it is our busiest time of the year. We do answer our messages, and we would've gotten back to you if a message was left. If you still need the windshield replaced, please call back, and if there is no answer, PLEASE leave a message and we will get back to you as soon as we can. Thank you for your understanding. Sam Gueli, Service Manager
Worst Service Ever Very bad experience and worst dealership ever. I got my Toyota corolla 2016 used one on Sep 29, 2017. I drove this car for two days start giving me problems, no oil was changed, coolant level was low, car was not even clean and my car steering was unbalanced and make noises while turning left. I went to dealership on 10/04/2017 for all this problems to fix and ask them if they did inspection before delivering the vehicle no document provided. They changed oil, coolant and book me for steering wheel problem... read more
Business response:
Hello Krishan, Everything you are stating is lacking significant information and puts your concern completely out of context. We repaired the issues in a timely manner - which would have been rectified much quicker if you had shown up for the first set of appointments we set aside for you. We also provided you with a loaner while your vehicle was getting repaired under warranty. We had done an oil change on the vehicle when it first arrived on our lot, however, you requested an additional oil change, which we granted even th... read more
Completely lost my trust I was very disappointed by this interaction throughout. The dealership tried to sell me an extended warranty on the car, when it had been paid before by the previous owner. This would have given the dealership 100% profit on the extended warranty had I fell for it. Then upon delivery, I noticed dents on the car and chips in the windshield that were not identified by the dealership. When I go to an expert in any field, I expect to get an honest picture of what I am getting. I feel they were dishonest,... read more
Business response:
Hello Mr. Bernard Guite, You're right, the previous owner did protect their vehicle with an extended warranty. In order to transfer warranty from one client to another, we have a very small time frame to complete the transfer, unfortunately when you bought the car, that window of opportunity had already expired. We do recommend extended warranties to everyone as it does provide additional coverage and peace of mind. We provide all used cars with a 7-day/unlimited km hassle-free exchange, and a 7-day/unlimited km full coverag... read more
Tony Graham reliability versus deception Staff was attentive and worked with me to resolve an issue on my trade in Rav4. They sold me a used Corolla at a fair price that has proven to be reliable. However, the downsides (and I intend to deal with them on these issues) were that they had buffed out lots of scratches with some colour match agent and now all the scratches have surfaced within a few months; and the car originally belonged to a heavy smoker, and while originally hidden with new car fragrances, that heavy smoker o... read more
Bad customer services I purchase 2017 Toyota Sequoia made the deal for long remote stater when is available but I gues waited 7 month than told sorry Toyota does not make it. They do not want to composite me anything just credit cost of the remote.
Business response:
Mr. Abdul, As you know we have had detailed and exhaustive verbal and written communications with you on this matter. Once again we are not in control of the products produced or distributed by Toyota Canada. You have been offered multiple solutions by us in an attempt to remedy the situation, however you did not accept any of these offers. We wish you all the best, Dmitri Senkov General Sales Manager Tony Graham Toyota
Terrilble Sales department Sales people are not knowledgeable about the product. They keep bothering you with calls on the time when you specifically asked NOT to call. Sales rep lied to me about the pre-sale service that should have been included in the price - and it was never done of course. He was ready to promise anything to close the sale. When I reached sales managers to address issues, their answer was: "Well, his sales are high..." It's unbelievable that managers are aware of the unethical sales practices employed a... read more
Master of fraud They are selling used cars with their own price, but when we want to but our cars, they will say no it's not worth that much and they will sell them with price of soil. I don't trust them and I will not recommend it to anyone as they are swindlers
2017 Corolla XSE - Very frustrated Recently tried to purchase a new 17 Corolla from TG Toyota but without success.. Had previously purchased a Tacoma and RX 350 from TG Lexus since 2008. I was very disappointed with the minimal amount of negotiation room or willing to make a deal with me on the Corolla. I realize it is a new model year but I did not feel like a valued customer. I have no choice but to take my business elsewhere.
2012 Highlander Repair This past summer I took my 2012 Highlander in for repair, it took this dealership 2 visits to actually fix the problem even though, I gave them a detailed description of the issues, and all they had to do was take it for a test drive to "feel the issues", also receptionist (service desk) was quite rude, second time around. So I took the Highlander into the dealership as the vehicle was moving from side to side, once you got to around 80kmh, which I explained to the dealership when I dropped off the car... read more
Frequently asked questions about Tony Graham Toyota
How is Tony Graham Toyota rated?
Tony Graham Toyota has a 4.5 star rating with 2,956 reviews.
When is Tony Graham Toyota open?
Tony Graham Toyota is open now. It will close at 8:00 p.m.