This profile has been claimed by the business owner or representative.
Tony Graham Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1855 Merivale Rd, Ottawa, ON, K2G 1E3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Getting a sales person is like pulling teeth I went into Tony Graham Toyota (Merival and Hunt Club) to start the search for a small truck to replace aging Mazda. There are only two makers of small trucks Toyota and Nissan. My wife had previously bought from TGT so I thought I'd start there. We were ignored for at least 15 minutes after we entered the customer free show room. Finally we had to go over to the reception desk to ask for a salesperson. Two were there, one sitting and one standing. As soon as we walked up the one ... read more
So when to this dealer 2 weeks ago to look at a 2014 Toyota Tundra 1794 edition Didn't test drive and was willing to buy that night. When I got into discussion about price I asked what discount they could offer and they flat out said with the current reduced interest rate that Toyota was offering they couldn’t do anything. So basically if I wanted it it was full MSRP. Then I told the sales person I would need to think about it. She then proceeded to call her “Sales Manager Colin M”. Needless to say he’s the rudest person you... read more
Just stay away from this dealership and save your time and effort for someplace else. Let me be clear on this, Employees at the Merivale location (I have nothing but praise for their Kanata location) either hate their jobs and desperately want to get kicked out ASAP or they think every customer is a fool who can be bullied into buying the car they will be "told" to buy. I have never seen a place as messed up as this. If I have caught your attention, please read on to find out why. I am currently in the market for a new car. ... read more
The worst service I've ever got from any dealership out there... there lack of knowledge is brutal, the customer service is just the worst i've seen in many year. The after sale in non existent, I've tried many time to speak with a sale Manager with my dissatisfaction on minor thing they are never available and just ignore any request you may have. now for the part department they are fully clueless how to do there work lazy and no service it took almost 20 minute just to get some service and to buy a few plastic clip for a ... read more
The issue I brought my car in for was repaired but a new one immediately emerged due to sloppy workmanship. Tried to reach the service manager to no avail - this location is seriously understaffed - I couldn't get past the unconcerned teenager at the service counter to speak to anyone of any use. Someone is supposedly calling back but that was hours ago & I'm not holding my breath. I wish I had read the multitude of poor reviews before I stepped foot in this location - BUYER BEWARE!!
ery difficult to deal with when trying to buy a new vehicle. Tried a few time to get pricing and kept getting the run around. They simply don't understand how to deal with customers. Everything is a secret. I did not get the information i was looking for and salesman were very inexperienced. Someone followed up from my visit and told me that a manager would call me back. No-one called me back...guess business is really good for Tony Graham Toyota. I have purchased a new vehicle from another dealership. They can learn a few t... read more
I went to the Tony Graham Toyota with a friend of mine to take the delivery of his new car. We noticed a small discrepancy in the total vehicle price in the contract and monthly instalment total. This sales rep. could not make it clear to us why that happened rather got very upset and told me not to talk since I'm not the customer. Plus started "shouting" at us saying we were late and made her wait for 30 mins. It was a very awkward moment for me and my friend. Sales/Customer-Service Manager Jennifer stepped in and solved th... read more
We were shopping for a car and decided to look at used Toyota Corolla's. We had a few cars in mind, one of which was at Tony Graham on Merivale. As it turns out, the car we had in mind smelled, had stains on the seats, although the sales person said it hadn't been cleaned. The test drive was just okay. We asked if the price was negotiable, and the sales person went away and came back without bringing the price down at all. We told him we had other cars on our list that we also wanted to see. He got snippy with us, demanding ... read more
Frequently asked questions about Tony Graham Toyota
How is Tony Graham Toyota rated?
Tony Graham Toyota has a 4.5 star rating with 2,956 reviews.
When is Tony Graham Toyota open?
Tony Graham Toyota is open now. It will close at 8:00 p.m.