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Richmond Hill Toyota
- Car Dealers
- Richmond Hill, ON
About this business
Location details
11240 Yonge St, Richmond Hill, ON, L4S 1K9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Terrible Service Condescending and unprofessional I am astonished how this man is in the automotive industry. He knows absolutely nothing about cars and only cares about the sale, does not care AT ALL about the customers. Will never bring my business back to this man I regret I ever met him, there is a reason there is only 1 other review on him and it is 1 out of 5. Highly recommend taking your business somewhere else.
No sense to give customer service. Very disappointed Very disappointed. Employees like Frank destroys the image of a reputed dealership. Let me tell you I am not going to stop here and tell about this experience to each and everyone I know. The world is not that small my friend.
Business response:
Hello Mansur, We are sorry that you feel your experience at Richmond Hill Toyota could have been better. We strive to provide a superior level of service to all customers and it is obvious that we fell short on this promise and commitment. We would like to put you in contact with our management team to discuss your experience and give us opportunity to make things right. Best, Richmond Hill Toyota
Very poorly run service reception I visited RHT recently for a maintenance service and was greeted with an overrun and clearly understaffed service reception. There was no one really greeting customers and after 15 minutes of not having anyone available or offer to help I left. This was my first and last visit to RHT and I would recommend you find somewhere else to have your car serviced unless you want to be ignored and generally treated poorly. This is the worst dealership experience I have ever had, Toyota or otherwise.
Business response:
Hello, We are sorry that your experience at Richmond Hill Toyota could have been better. Our team strives to provide superior service at every level and we are sorry that we fell short on this promise and commitment. If you have a moment to speak with our management team, we would truly appreciate hearing your concerns and we will try our best to make things right. We take all customer complaints very seriously and use your feedback to improve our dealership. Best, Richmond Hill Toyota Scion
thanks from the buyer I want to express my gratitude Igor Sapojnikov.I am very satisfied his service. Mikhail Pheldman. 416.803.58.53 Iwill recommend my friends Igor !
Dis-satisfied! I sent a complaint via email and left a voice-mail for the General Manager with no response. A trustworthy dealership would deal with a consumer complaint or concern immediately. An estimate was received for collision damage of roughly $4000 which was inflated by an hourly rate of $115. The damage was not that extensive as the repairs to the other vehicle were less than $1000. The Toyota Certified Collision Centre, "Assured" then advised that over and above their original estimate of roughly $4000 additional r... read more
Business response:
Hello, We are sorry to hear that your experience at our dealership could have been better. It is our goal that every person who walks through our doors leaves a happy and satisfied customer; we apologize that we have fallen short on this commitment. Please let us know if we can put you in touch with a manager to further discuss your concerns. Best, Richmond Hill Toyota team.
Horrible Customer Service STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment at the Richmond Hill Toyota and experienced the worst customer service. I felt as if I was imposing on the staff when I drove into the service bay and was ignored by all four staff that were stationed behind their terminals. Not a very good first impression. The car was serviced and than the "up sell" began. I was informed that there were a couple of ma... read more
Business response:
Hello, We are sorry to hear that your experience at our dealership could have been better. It is our goal that every person who walks through our doors leaves a happy and satisfied customer; we apologize that we have fallen short on this commitment. Please let us know if we can put you in touch with a manager to further discuss your concerns. Best, Richmond Hill Toyota team.
Bad Customer Service Toyota Richmond write my mom an offer letter, and me and my mom when der to see what can we get to the offer, so we went der and Clive Cheung Assisted us. and told us to come back the nxt day to finalize everything. so, we come back and hit us an offer to my moms 2012 Camry, i told him that the offer is too low and i don't think we can make a deal. he told us that make him an offer, so we make him an offer, guess what he did next? He did not counter back and told me that his job is to come to the dealers... read more
Business response:
Hello Ejay, I am sorry that you had a bad experience and didn't understand the terms we had discussed previously. As I have stated, we cannot discount a car by $8000.00. If you have any concerns or questions feel free to contact me, however, we cannot negotiate a discount that LARGE! Regards, Clive Cheung
Go buy your car somewhere else, very unsatisfactory experien High pressure sales, the sales person, Clive Cheung, only care about selling you the car. Won't even let you see the car, not to mention test driving it. The business manager is also high pressure sales. $1,000 for rust proof? Really? I won't go there ever again to shop for my car, terrible experience. A nightmare.
Extremely poor quality of work and unprofessionalism. Stay away from their Service Department. The quality of workmanship is very very poor. Their technicians just butcher the cars. I purchased two cars from them - Camry for myself and Rav4 for my wife. After cleaning the Injector on Camry discovered fuel soaked rugs under my hood when got home (i was lucky they did not catch fire from the hot engine). Paid about CAD 1000 for Rust Proofing on RAV4 and their technician did not even bother washing the bottom of the car before ... read more
Frequently asked questions about Richmond Hill Toyota
How is Richmond Hill Toyota rated?
Richmond Hill Toyota has a 4.7 star rating with 11,414 reviews.
When is Richmond Hill Toyota open?
Richmond Hill Toyota is open now. It will close at 9:00 p.m.