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Plaza Nissan
- Car Dealers
- Hamilton, ON
About this business
Location details
1545 Upper James St, Hamilton, ON, L9B 1K2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
time management poor , in at 9:30 promised 12:30 not ready till 2 , neglected to inform driver for pick up brake flush at 6047 km Not necessary
Business response:
Hi There, My name is Shawn Mayo and I'm the Brand Ambassador for Plaza Nissan. I've just done a quick search of our service customer history and couldn't find your visit with what information is here. I'd need more details to pull that up. Feel free to send me your name, vehicle year and model and date you were in and I'll take a look into this personally. Generally, you are absolutely correct that at 6047 kms you WOULD NOT get a brake flush. That is reserved typically to happen the first time at 16,000 kms. Where it would b... read more
Try another location Car shopping can be an intimidating experience and at first, I was pleasantly surprised by the customer service and professionalism I encountered at Plaza Nissan. I had 2 months remaining on my previous lease and as part of my deal, Nissan offered to pay out my lease and return my vehicle to KIA. This being my first car shopping experience, I really relied on the experts to give me the proper advice and guidance. Unfortunately, with Nissan returning my car on my behalf, I was not able to have to proper l... read more
Business response:
Hello Megan, We're sorry to hear that you had a less than stellar experience. It sounds as though the receiving dealership of your previously leased vehicle would be the appropriate people to speak with. I'm sure they would have security footage of their property. Feel free to reach out if you would like to discuss at SMayo@PlazaNissan.ca Have a good day, Shawn Mayo Digital Brand Ambassador
Total misrepresentation I have had the most ridiculous experience with Nissan ever. I would think that if you had someone spending thousands on a vehicle a better sales team might be able to get it together . On March 15th I went in to Plaza Nissan on upper James Street in Hamilton Ontario I wanted to see how much my trade-in value would be on my 2017 Altima so we went through the sales process I told them that I wanted a rogue SV moon and tech package we went for a test drive the sales rep (Holden) was texting on his phone ... read more
Business response:
Hello Donna, Having read this second posting, I'd like again to request you email me personally at SMayo@PlazaNissan.ca Thank you, Shawn Mayo Digital Brand Ambassador
Worst customer service The Nissan on upper James has by far the worst customer service I have ever experienced. They do not care how loyal of a customer you are, once you sign those papers they're done pretending to be nice. I would never recommend this dealership because of how horrible the customer service is. My car is 6 months with 5 thousand kilometres and I have already been to Nissan 2 times and they have no regard nor care about how valuable my time is. A brand new car should not have this many problems tobegin with ... read more
Business response:
Hello Jessica, I'm sorry to hear that you're having a less than stellar experience. We at Plaza Nissan pride ourselves on being as efficient and caring as possible with services such as our shuttle and loaner vehicle programs. I'd like to know more about your concerns with your vehicle. Could you please reach out when you have a moment to SMayo@PlazaNissan.ca ? I'll discuss your concerns with our Fixed Operations Manager Jaimie and see what we're able to do for you. Thank you, Shawn Mayo Digital Brand Ambassador
Extended Warranties When I went to close the deal for my vehicle, Orest had ALL the extended warranties added the deal. When I asked why all those additional costs were added to the invoice, he told me that the saleperson told him that we wanted them all. Of course non of them had been discussed with us.. From reading other reviews I see this hard sell of these extra warranty items is standard practice at this dealership. Extended warranties for clear coating, under coating, scotch guarding, tire and rim, etc are a suckers g... read more
Business response:
Hello there, We do not have an Orest at this dealership and there has not been an Orest with us throughout the current ownership of this dealership for the past several years. Perhaps you are mistaken on what dealership this was for. We have flagged this with Dealer Rater and informed them that no such employee exists at our dealership. Thank you
I waited 4 hours for an oil change when I made an appointmen I booked an oil change and the engine light was on. It has taken 4 hours. Finally my sales person asked why I was still here. He inquiried at the service area. Apparently warranty work was required. I advised them I was waiting for the vehicle. Poor communication.
purchased a new "used" car I purchased a 2015 Sentra in January. Initially on my first visit, I worked with Brock Jensen. On my 2nd visit Giancarlo Ferko came for a test drive with me. He seemed very anxious to make the sale. I felt pressure to make a quick decision. He did disclose to me that the car had a minor repair to back bumper. However no one mentioned to me that the car had previously been owned by a smoker. When I went to pick up the car, a third salesman was assigned to me after I sat and waited well passed my des... read more
No Effort I went to this dealership and specifically asked them to take apart my bearings as I am a hobby mechanic and know how to fix my own cars. However, the same problem kept arising so I figured Nissan would know the answer since it’s their make and model. They looked over the vehicle and stated that everything I have changed at this point is “tight” I specifically asked “push on the top of the tire and feel the clunk” and their response “we don’t do that”. So They looked at everything else (exterior condition, horn, ya... read more
Not Impressed The staff aren't the nicest, and their waiting room is closed in, hot, no air circulation, and has only one channel, sports, most of the people waiting are women, no one is interested. Wait time for an oil change - minimum an hour, from now on they can drive me home and pick me up. If there's a better Nissan establishment please let me know.
Frequently asked questions about Plaza Nissan
How is Plaza Nissan rated?
Plaza Nissan has a 4.4 star rating with 2,251 reviews.
When is Plaza Nissan open?
Plaza Nissan is closed now. It will open on Monday at 9:00 a.m.