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Orleans Toyota
- Other
- Ottawa, ON
About this business
Location details
2035 Mer-Bleue Rd, Ottawa, ON, K4A 3T9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Today (Thursday 8 April), I brought my 2019 RAV4 in for a service check, and to have my snow tires changed. I had previously called and booked an appointment for 8:00 a.m. I was advised the appointment would be approximately 3 hrs long. Normally I would wait for my vehicle but due to the length of time for this appointment and the fact Ottawa is currently on a lock down it didn’t make sense to do so, I left and went home (by bus). When I checked in at 8:00, I was advised of what checks would be done and the service rep said ... read more
I bought a brand new RAV4 from them just because they are close to my home but they have disappointed me in every visit. I don't want to waste readers' time with my experience with them but they are very bad. Please go somewhere else for a professional service at a reasonable price. They don't even deserve a star but I had no options :(
I spent $21000 on a used vehicle with Orleans Toyota. When I paid for the vehicle and went to pick it up there was only 1 key. I told the salesman that I need to have 2 keys, he said he would speak with management. He called me back an told me they wouldn't be providing one, but I could purchase one for $350 plus. I told him that there is a principle here and that this is standard equipment (I would have stipulated this in the contract if I had known they would be like this). All future emails were ignored and I never heard ... read more
very disappointed with service. I was not taken seriously. I was feeling that I was bordering the sakes person. I am not recommending that dealership.
We recently leased a Camry SE and had Martin help us . Martin was a pleasure to deal with, he was knowledgeable, friendly and very accommodating. i would recommend Martin to anyone looking to either buy or lease a vehicle from Orleans Toyota
Response: Ray could have followed up, he knows who I am. When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not care or take customer service issues seriously. Original Post: Toyota misrepresented a car I had purchased by not ensuring that the radio was working correctly. This car was returned from a lease and Toyota failed to ensure the head unit was in working order. Toyota agreed that they would replace the head unit at their ex... read more
Très mauvais service J’ai demandé un remplacement de l’essuie glace avant: Yaris 2016. On me charge pour deux essuie-glaces et on ne fait pas le travail. Lorsque je retourne pour leur mentionner, on me dit que l’on va enfin me faire le travail, gratuitement. Mais aucun remboursement pour le travail pas fait. Non, plus jamais chez ce concessionnaire. Passer votre chemin.
Excuses All the time I bought a 2017 Tacoma, brand new. Good truck; it handles well and looks great. However, it came without some of the optional equipment I asked for. I was given a later appointment to put it in, and showed up only to be told the parts were not in. I got told they just changed the ordering service software and it was not quite perfect yet. On my first service appointment later on, I just needed an oil change; I waited 1h30min' this is a 30 min job max anywhere else. I was told the service guy did not noti... read more
I would not recommend this place at all. My brother has a 2018 Toyota 4 runner that he purchased from Orleans toyota. He recently had to get it boosted by road side assistance and they broke the shift interlock cover to put it in neutral. After he had to boost it himself a couple times. So brought it they for a battery replacement and he was billed to charge the battery with a car under 20000km. And the service managers explanation was that Toyota has small batteries and need to be charged because of all the computers now. B... read more
Frequently asked questions about Orleans Toyota
How is Orleans Toyota rated?
Orleans Toyota has a 4.4 star rating with 2,243 reviews.
When is Orleans Toyota open?
Orleans Toyota is closed now. It will open on Monday at 9:00 a.m.