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Lethbridge Toyota
- Car Dealers
- Lethbridge, AB
About this business
Location details
3524 2 Ave S, Lethbridge, AB, T1J 4T9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service department - WORST service I have ever experienced. Had the service department done their job properly, I would not be writing this. Service department said the person who was assigned to your vehicle is no longer working there, so you conveniently threw this person under the bus. Not accepting responsibility for poor service or lack of service. You not only caused me undo mental stress but financial stress as well A long awaited vacation had to be cancelled because of the costs incurred. Will I ever buy another Toyo... read more
A memorable experience all right! ! I’m never leave this place happy it’s alway with anger and disgust. The AC on my car ran out after 1 year. They charged me to diagnose and fill it. A year later it stopped working again and they wanted to charge me again. I’ll buy a car somewhere else next time.
Most Untrustworthy Dealer! After agreeing to a price on trade-in and a new Tundra, I wanted to be completely sure that Lethbridge Toyota was satisfied with my trade, so I dropped the vehicle for inspection. Upon following up two weeks later I was told that everything was good to go as agreed. A couple more weeks later, I received a call telling me my new vehicle was in, and then later that day received another call telling me that the dealer had suddenly found various mechanical issues, and that I would have to pay an additi... read more
Business response:
Thank you very much for taking the time to write a review about your experience with Lethbridge Toyota. Our goal is to make every interaction a positive one, unfortunately many different individual circumstances prevent this from happening 100% of the time. We pride ourselves on our honest dealing, and our upfront and clear approach to making sales. It is clear these principals did not show through correctly in your case. As a member of our upper management has already been in contact with you about this situation, we want t... read more
Poor customer service Really bad customer service. Was in looking for a vehicle. The sales rep could not answer any questions about the vehicle I was interested in. He said he would look into the answers and contact me and he never did!
Business response:
Hi Jenny, Thank you very much for taking the time out of your day to write a review. I'm very sorry to hear you had a bad experience with a member of our team, I would like request that I may speak to you personally about this so I can do my best to change your opinion of us and to find out exactly what happened. We work very hard to make sure everyone has a great and informative experience with us and you are no exception. Please either respond to this message or give me a shout on my personal cell. ( text works too :) 403-... read more
Long Waits for Service. Advisors don't call back. Service dept is very slow. Had vehicle at service for 7 hours for only 0.5 hours shop time work. This has happened numerous times. Going somewhere else for Toyota Service. ECP Platinum program warranty not worth the money. Toyota is very selective about what is covered and what isn't. Our A/C doesn't work after 60000km and is not covered under warranty. Love toyota, but this has been a very disappointing experience.
Business response:
Thank you for taking the time to review our dealership. I'm very sorry to hear you were dissatisfied with our dealership. If you have time, would you consider contacting our Service Manager, Jim Mellish, at (403) 329-6888 to discuss your concerns with our Service Department? We are always looking for ways we can improve and make it right for our customers. Sincerely, Camille Fairbanks, Marketing Manager
worst experience and bad service Its not a great dealer perhaps the worst one.i went here to change oil.after its done they told me to take car and also told my tire is getting flat due to a nail went inside.i told it was not there since i came and waited and finally left the car in your garage and told it might happened from ur premises.they did not agree and i request to seal the puncture but they told me i need to wait 3 days to get appointment.on my way back with car i got stuck in road.still i went there for next time b... read more
Business response:
Hi there, thank you for taking the time to review our service department. Our goal is to exceed all of our customers’ expectations, and I am sorry that you were unsatisfied with your service at our dealership. If you are willing, our Service Manager would like to give you a call to discuss your experience and see how to make it right. Please email reviews@lethbridgetoyota.com with your preferred contact information at your convenience, and he will be in touch. —Camille Fairbanks, Marketing Manager
Acadia Wanted to buy a used nice Acadia from them. Right from the start of financing we were told to insure we got credit we would have to purchase extended warranty and payment protection ( scam) sure enough was declined. We went to Davis and we approved there for the 2nd car loan in 6 months and at a good interest rate too. Also for the next 4 weeks ever other day they call my cell asking for Dorothy. I told them repeatedly they had wrong number but they kept calling sometimes twice a day . Stay away from this dealership .
Business response:
Hi Ben, I'm very sorry to hear you were not satisfied with your experience at our dealership. Our goal is to have everyone we meet be pleased with their service, so I would like to have our General Sales Manager, Tim Schipper, contact you in person to help resolve this issue. Would that be okay? Sincerely, Camille Fairbanks, Marketing Manager
Bandaid the problem Nothing like having an on going issue, only to have a dealership postpone the problem until the warranty runs out. Even when they know there having problems with the product and now no longer use. Can't stand company's that do this to people. I wouldn't step foot in there again.
Business response:
Thank you very much for taking the time to write a review about Lethbridge Toyota. I'm sorry to hear you were unsatisfied with your experience. If they haven't already, members of our management team will be getting in touch with you shortly to address your concern and to find a reasonable solution. Thanks again for your time. Sincerely, Camille Fairbanks Marketing Manager
Buying Our Toyota Tundra We traded our 2010 Ford Explorer for the 2010 Tundra. The truck is great. Making the deal was harder. We agreed on a price and the winter tires and rims were to be included. However, although they could find the tires they finally had to say that there were no rims. We still accepted the deal, albeit with some reluctance. Then time came to register the truck, so on May 29th we drove to Pincher Creek. No-one had told us that it was an out of province vehicle and therefore needed an out of province saf... read more
Business response:
Hi BikerGran, I am very sorry to hear that your experience with us was less than great! Our goal at Lethbridge Toyota is to make sure we exceed our customers' expectations. I have discussed your experience with our General Sales Manager, Tim Schipper, who will want to make this right and should be in contact with you shortly. Can I send him your contact information? Please email me at cfairbanks@lethbridgetoyota.com. Thanks, Camille Fairbanks, Marketing Manager
Frequently asked questions about Lethbridge Toyota
How is Lethbridge Toyota rated?
Lethbridge Toyota has a 4.7 star rating with 1,423 reviews.
When is Lethbridge Toyota open?
Lethbridge Toyota is open now. It will close at 6:00 p.m.