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GUELPH INFINITI
- Other
- Guelph, ON
About this business
Location details
805 Woodlawn Rd W, Guelph, ON, N1K 1C9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BE CAREFUL WHEN BUYING FROM GUELPH INFINITI NISSAN Hello Chris, Thank you for responding to my post. Yes, it was a very frustrating experience. I was in disbelief when another dealership informed me that a claim was made (before my date of purchase) on the vehicle that I bought from Guelph Infiniti/Nissan. During the time of purchase, I was assured by the salesperson that the vehicle had no damage or claims on the car proof - he went as far as telling me that he knew the previous owner (a doctor) who rarely drove the vehicle... read more
347.38 CAD before tax for an oil change The car only needed an oil change. They invent these "packages" where they also look at the battery. On a virtually new car (1.5 years) there is no need to "inspect the battery". Service also included brakes, but the brakes have been done recently (last time the front was at 6 mm and now at 5.5 mm - this shows you how recently they were done). All in all the car just needed an oil change, and that costed me almost 400 CAD after tax. The honest thing would have been to admit that the br... read more
Getting a Manual harder then finding WMD's Twice I have contacted this dealership to get a manual for my Q50 (2015) which it did not come with when I purchased it from a Used Car Dealer. NO ONE has called me back (since August 2016 and February 2017) and now I get a call from the dealership for important service at 24,000kms. No manual so makes me worried. Turns out oil/lube/filter so not so major. Meanwhile, Head Office says to get manual call dealership.....round and round I go....... Now gentleman at Guelph Infiniti told ... read more
Business response:
Hello Brooks, I am sorry to hear you have been missing a manual from your date of purchase. I have a 2015 Q50 owners manual here for you. I can have it shipped out to you or you can come pick it up. Please contact me at chris@guelphinfiniti.com to arrange how you would like to receive it.
horrible lease transfer experiences already TWO times A year ago I lease transferred QX60 from this dealership and I had horrible experience with them. The process took over a month and only justification these guys would have is "well it is not us it is Infiniti Canada because they want to make sure you are as good as previous owner to reassign a lease". As if I am mentally challenged and I don't know how credit checks work and how long does it take. They just didn't want to tell me that sales people are not making commissi... read more
Business response:
Hello Vahram, My name is Chris and I am the online customer service manager here for Guelph Infiniti. I have taken a look into your issue and found that you are trying to “sell” (transfer) your vehicle to your friend. Lease transfers are the responsibility of the current owner of the vehicle, not the selling dealership. Your lease contract is with Infiniti Canada, not Guelph Infiniti. We are providing our services as a courtesy to you. Lease transfers are done as a courtesy for our clients through our store upon request. As ... read more
STAY AWAY FROM THIS DEALER...YOU'VE BEEN WARNED! I bought a 2009 used infiniti fx35 from these guys not even 3 months ago. I paid over $25000 for the car and already HAD to spend over $7000 in repair. 1. The brakes was seized up (do not know how they passed safty). $600 to service those. 2. Three out of four of the struts was leaking (again safty issue) so I HAD to replace all four $3500. 3. The transmission broke $3000. This is all with regular driving (maybe 20km a day) to and from work on paved roads.
Poor service I've always taken my Infiniti to the dealership for regular service/maintenance, but every time I go they never seem to do it proper. First they always gave me a hard time when I went to redeem my free oil changes that I got with the purchase of the car (could never find it in the computer) but when I persisted all of a sudden it appeared... odd! Secondly i got my brakes serviced which I was told needed to be done as it was a safety issue. Only to find out that my brakes were actually fine and I could of gone th... read more
Business response:
Hello Brian, thank you for your comments. A common cause of check engine lights coming on, is the gas cap may not be securely fastened. Our staff we're simply trying to help, by checking all possible causes of the check engine light before having you come in. We do apologize that you feel you have not received the level of service you have come to expect from our store. We appreciate your feedback and will be looking into the issues you described above.
Experience with Guelph Infiniti! I always thought when someone wants to earn your business, they would have the decency and professionalism to be fair and reasonable. On a recent trip to Guelph Infiniti, the sales guy was friendly but what they offered for my car that is practically Brand New with little mileage and fully loaded which was purchased from them few years ago was beyond words. They sell the cars on their lots for 34-36K without all the additions and offer me something like 28K. I know I would not deal with them ... read more
Not trust worthy This dealer has sales representative, very sweet and get you to buy a car, it is all about ethics and service. as soon as you paid them, you find out that they lied to you from very first minute. the problem is people do not complaint and this dealer could get away for anything. please contact OMVIC TEL 18009436002, it is Government agency deal with dealeship fraud. web site www.mvic.on.ca
Stay Away....Period!! Had to repair (again) AC system after 20,000 kms. Yes now out of warranty period but give me a break (please) on my next repair bill. First a lower cost quoted then, $400 higher AFTER they inspected my car. This also AFTER the problem identified was possibly a clutch (vs entire compressor) only to find out the compressor put on my car 2 years ago, you could not even swap out the compressor clutch meaning you had to re-buy the entire unit.....and pay $500 more. So going from a clutch job to aftermarket r... read more
Frequently asked questions about GUELPH INFINITI
How is GUELPH INFINITI rated?
GUELPH INFINITI has a 4 star rating with 358 reviews.
When is GUELPH INFINITI open?
GUELPH INFINITI is closed now. It will open on Monday at 9:00 a.m.