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Gateway Toyota
- Car Dealers
- Edmonton, AB
About this business
Location details
2020 103A St SW, Edmonton, AB, T6W 2P6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
WORST DEALERSHIP, THIEVES, LIARS, NOT RELIABLE THIS IS BY FAR THE WORST DEALERSHIP EVER. I BOUGHT A VEHICLE 1 MONTH AGO AND LOTS OF PROBLEMS WITH THE VEHICLE. THEY WONT FIX IT. THE SERVICE MANAGER IS A PIECE A B... , BIG LIAR . ROHAN, MINA AND DAN ARE BIG THIVES, SOLD ME A VEHICLE THAT DOES NOT WORK. MARSHA IS ONLY OUT FOR THE MONEY I BOUGHT EXTENDED WARRANTY ONLY TO FIND OUT I STILL HAVE TO FIX MY VEHICLE.... WHATS THE POINT OF A WARRANTY? DO NOT BUY FROM THEM. VEHICLE UNRELIABLE, STAFF DO NOT KNOW WHAT THEY ARE SELLING.
Business response:
Hello Trick, Unfortunately, I do not have enough information from your username to search you in our database and dig into things for you. Can you give me a call here, 780-439-3939, and I'll attempt to investigate into what has happened and see what I can do. Mike Muir BDC Manager
poor customer service lady over service reception is always angry, no ethics, no smile, very rude, never welcome the customer, never happy to reply customer question toyota used to check tire pressure and wash the vehicle after they have done the job , but every time they did not check air pressure in the tires even i called for also they do not explain the thing what they have done. i am not satisfied with the customer service
Business response:
Good Morning Muhammed, I would like to discuss your experience with you. Please give me a call at 7804393939. I did leave you a message already. Thank you Doris Blanchard Service Manager
One Nightmare After Another Maybe everyone's experience at Gateway Toyota has not or will not be the awful experience that ours has been. Almost 4 years ago, my husband and I bought a used, 2009 Toyota Corolla. Because of what seemed to be great service and people who were kind and concerned about us and this major purchase, on their recommendation, we paid an additional $10,000 in warranties and other add ons to help make our vehicle last. They had placed a rock shield on the hood, which when it shortly after kept blowing r... read more
Business response:
Hello Taralyn, I'm sorry to hear about your experience here, as you can see, this seems to be a one-off situation, as our reviews are nothing but glowing. I'd like to speak to you over the phone to try to resolve things appropriately. Can you give me a call here, 780-439-3939, and I'll do my best to help. Doris Blanchard Service Manager
Not the service I was expecting I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not the same. Too many people got involved in the sale and promises were made that I was told had been approved by the manager, but hadn't - too many cooks in the kitchen. When it came time to sign the papers, I was told that what had been promised couldn't be delivered - very unprofessional and surprising based on my previous experience. If I had been... read more
Business response:
Hello, I'm extremely sorry to hear about this not-so-great experience you had here. I'd like to investigate myself but unfortunately do not have any information as to who you are to further evaluate what happened so that it doesn't again. With whom am I speaking with? I can only see your screen name as "carshopper" so I can't do an internal search on our system to determine what happened. If you'd like to give me a call or email, I'd like to chat. mmuir@gatewayedm.toyota.ca 780-439-3939 Regards, Mike Muir BDC Manager
Up Selling I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I would need a whole new audio system which I declined. Approximately 1.5 hours after drop-off, I was called and informed that I would need a battery check, wheel balancing, and a rock chip repair. I declined that battery check, accepted the rock chip repair and questioned the wheel balancing which would cost $129.00. Just a few months prior, Gateway Toyota had replac... read more
Business response:
Good Afternoon, Thank you very much for reaching out and the feedback you have given. I would certainly like to speak with you regarding this and would like to resolve it the best I can. I do apologize for the service you received. Please call me at 7804393939 I can't not pull up your file with your login name. Thank you Doris Blanchard Service Manager.
Hanged up on me I came into the dealership to buy a vehicle, after test driving it the sales man Cameron told me the final price and when I wrote on a post it if he could go 500 lower he looked at it and chuckled before he trampled the paper in front of me and told me it's final no negotiations. I left the dealership very upset but still like the vehicle and I so I called the sales manager Daniel Moses to let him know, he gave me a new rep Rohan who was okay to start with. After I chose my vehicle and changed back to it agai... read more
Business response:
Hello Mr. Apomah, I understand you were frustrated with the process, however, I do not believe you're fairly reviewing our dealership as a whole, as many things with the process took a while due to your multiple switching of units, which resulted in a prolonged delivery date. Each additional time you switched vehicles, we were required to resubmit your finance application on the new VIN number. Additionally, we were waiting on a required bank document regarding your previous loans outstanding in order to get an approval for ... read more
Never trust them again I had prius v 2012 km 388000 check engine light came 5 times in 4 months and that 5 time I take car to Gateway toyata .every time they change something and every time bill was more than 1000 one time I paid 2300 also total i paid them $4600.and today 1 Dec 2015 again check engine light I go there now they left nothing to change and this time theyou say 3500 just labour and say I don't want to do from u guys I took car to other machanic and he u should change engine that is main problem for again and ag... read more
Business response:
Hello Sonny, I'm sorry to hear about this, if I could get your phone number or full name I can look in my system and investigate the matter further for you. You can call me here at the dealership as well, I want to see what I can do for you. Regards, Doris Blanchard Service Manager
Never ever go to this dealership! I went to this dealership only to get information about a RAV 4 and financing. They encouraged me to go a head with their finance department to have more information for my special case and I paid $500 to check my credit and have the exact information. I emphasized that I may not buy at this stage and they said that this money is totally refundable. After canceling the contract, it took more than a month to get my money back. The worst part was their attitude. They were not responsive and he... read more
Business response:
Hello, I'm extremely sorry to hear about this, it is unlike our finance department to take longer than a few hours to have refunds processed. Unfortunately, I'm not able to find you in our system and investigate this further as I do not have your contact information (ie: name or phone number) to properly perform a search. If you could provide this to me, I'll elevate this complaint and investigate further for you and see what can be done and why this happened, as well as ensure it does not happen again in the future. Regards... read more
satisfied and happy👍 Really happy with the customer service..recommended few things needed to be fixed on my vehicle (winshield)..Todd (service advisor) answered all my questions. Got my vehicle in reasonable amount of time and price is quite reasonable too compare to other dealerships..definitely going back in for other vehicle services in the future..
Frequently asked questions about Gateway Toyota
How is Gateway Toyota rated?
Gateway Toyota has a 4.4 star rating with 4,138 reviews.
When is Gateway Toyota open?
Gateway Toyota is open now. It will close at 6:00 p.m.