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Canyon Creek Toyota (2018)
- Car Dealers
- Calgary, AB
About this business
Location details
370 Canyon Meadows Dr SE, Calgary, AB, T2J 7C6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Canyon Creek is the classic example of a dishonest import franchise dealer that is only interested in making a profit. Do not expect them to honor a factory warranty on a OEM factory dealer installed part purchased from them because you will receive nothing but double speak and platitudes, as I have recently experienced. I'm very unimpressed with Canyon Creek and especially their service department. Having taken my prized Toyota there since 1992, they will never see business from me ever again. And I would recommend other To... read more
Business response:
Hello, I would like to thank you for taking the time to post your review about your recent experience. I would also like to thank you for 31 years of your continued support. As General Manager, I take the complete satisfaction of all of our guests very seriously. You mentioned that no one has contacted you to remedy the situation. I would like to contact you but I am unable to do so without your name or a phone number or an email address. Could you please, at your earliest convenience, contact me directly? I would like to di... read more
worst place if u want to book a vehicle reception don’t know or might play with u sending upper floor all the time.
Business response:
Hello Ahmad, Thank you for your review about your recent experience at Canyon Creek Toyota. As General Manager, I take our guests’ complete satisfaction very seriously. We, at Canyon Creek Toyota, strive for excellence in customer satisfaction, professionalism, and transparency. Could you, at your earliest convenience, please contact me directly so that we can discuss this matter? Kelly Muskett, General Manager (403-278-6066)
Horrible sales personnel and management lie after lie after lie be aware of what your are purchasing from this dealership !!!
I started using Canyon Creek Toyota due to it location. The staff have been professional and helpful until this last visit where the tires were installed on rims that I had purchased there. I noticed a shimmy at higher speeds and took it back in. It was obvious the the tires had been balanced incorrectly and this was confirmed in the end by the technician. I was disappointed with how the Service Manager manipulated the narrative in order to not admit responsibility for their mistake. I have enough experience working on vehic... read more
Business response:
Hello, thank you for taking the time to leave a review. I would like to know more about what happened as your experience is not a typical Service experience at Canyon Creek Toyota. At your convenience, please call me at (403) 278-6066. Kelly Muskett, General Manager
STAY FAR AWAY FROM CANYON CREEK TOYOTA they installed dangerously expired winter tires on my vehicle and wouldn’t reimburse me for new tires I had to purchase! Do not respond with a bogus reason why this was done, because it happened!!!
Business response:
Hello Caroline Street, I would like to thank you for taking the time to post your review about your experience at Canyon Creek Toyota. We at Canyon Creek Toyota strive for excellence in customer satisfaction and professionalism. We take this seriously and I would like to apologize if this was not the case for you. Could you please contact myself directly so that you and I can discuss this matter further? Sincerely, Kelly Muskett, General Manager
This place use to be great. Maggie our sales person was absolutely amazing and knowledgeable. However the service department is a complete disaster. And once you buy, you are pretty much stuck using your “free” or “prepaid” service. The last 4 years have been painful in dealing with service. My most recent experience was no exception. In fact it was completely predictable. I booked an oil change 1 week in advance and booked a “wait” while the service was done. The person I booked with suggested I book 90 minutes prior to whe... read more
Business response:
Hi Jeannene, thank you for taking the time to share your feedback regarding your experience with our Service Department at Canyon Creek Toyota. We realize representing the Toyota brand is a privilege, especially in a city like Calgary, and it deeply disappoints me to hear your expectations were not met. Our intentions are always to provide the best service possible, and we rely on customer’s feedback in order to learn and improve. If you would like to discuss further, please give me a call at 403-278-6066. Regards, Kelly Mus... read more
Holy incompetence Batman. I just wasted my entire day. I would go into detail but these idiots have already taken up enough of my time. I'll just say avoid this place unless you like being pissed off.
Business response:
Hi Scott, thank you for taking the time to leave a review about your experience at Canyon Creek Toyota. At your earliest convenience, could you please contact me directly so that we could further discuss what happened? Regards, Kirk Onrait, Service Manager (403-225-5305)
Had service recently and my car would not start properly and eventually had to be towed to get fixed. Coincidental that it was working fine before the service!
Business response:
Hello David, thank you for your review, we are sorry for your experience with Amy’s vehicle. As discussed on the telephone, it was very unfortunate that this occurred after the vehicle had been serviced. After review, it was found that the battery failure did not have anything to do with the fluid changes and engine noise investigation performed by our Service technician. Again, we do apologize for your experience and do hope that now with a new battery there won’t be any further starting issues with the vehicle. Regards, Ki... read more
My recent experience with Canyon Creek Toyota was awful. This is my honest review. I was looking for a new 2021 RAV4, after test drive wasn't overly impressed with the power or the noise the engine gave off inside the vehicle. Was recommended to try the hybrid instead, so I did. Liked this model better and went ahead with the purchasing process. Traded my Tacoma as part of the deal, this is where things started falling apart. My sales person was Ali Sharafat, I can not recommend him. First he argued with me my vehicle was in... read more
Business response:
Hello Matt, we appreciate your feedback as it provides us a chance to review our processes. Currently, most automobile manufacturers are having challenges producing enough vehicles due to COVID measures and a global computer chip storage which has caused production delays. This is out of our control and has caused the arrival dates of some vehicles to be delayed. We apologize for any frustration this may have caused you. What is in our control is letting you know of the status of your vehicle and if required, change with who... read more
Frequently asked questions about Canyon Creek Toyota (2018)
How is Canyon Creek Toyota (2018) rated?
Canyon Creek Toyota (2018) has a 4.2 star rating with 2,209 reviews.
When is Canyon Creek Toyota (2018) open?
Canyon Creek Toyota (2018) is closed now. It will open tomorrow at 9:00 a.m.