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Bank Street Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1811 Bank St, Ottawa, ON, K1V 7Z6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
They sold me a car with a bit of paint missing. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again.
Business response:
Thank you for taking a moment to share your experience with us, we appreciate your feedback. Please feel free to reach out to our GM directly at "trevor.king@toyotaottawa.com" to see how we can make this right for you. Thank you, we look forward to hearing from you.
Awful behavior They advertise 2021 low mileage Toyota Rav 4 and call us to set a test drive and then manager says it is just for show and you can order a new model in a high price Wasting time with this fraud people . Never trust with these guys by their certain speaking language
Business response:
Thank you for taking a moment to leave us a review, unfortunately we do not always have the model on hand at the moment due to supply chain shortage issues. We are always happy to allow potential buyers to test-drive the demo vehicle we have on hand so that they can decide if it is the right choice, and then reserve a vehicle if you decide it is the one you would like. We appreciate the understanding and patience of customers like you. Thank you for coming in to see us.
Called multiple times including at 9:30 AM when not usually busy. Always goes to voice mail. Good luck trying to sell a car.
Business response:
Thank you for taking the time to leave us a review, we appreciate your feedback. We would like to apologize that we missed your call, if you leave a message we will get back to you.
Do not take advise from Bank Street Toyota service department. I called the service department because my remote auto starter was not working and she advised me to have my tire sensors checked because the warning light was on. I called Uni-glass Plus/Zeibart where the auto remote starter was installed on my 2020 Toyota Camry at purchase from Bank Street Toyota. The issue was cleared up in two minutes and the remote starter is working again. This is the bad advise you receive from Bank Street Toyota service, apparently the se... read more
Business response:
Thank you for your feedback! Unfortunately, it is not easy to diagnose a vehicle issue over the phone without having our service team look at it in person. It was probably the right thing to have the team who initially installed the auto remote starter in your vehicle answer a question like that. Regardless, thanks for giving us a call!
To Keep away. Went for first check up and replaced the air filter at 15k just to charge something. 3 weeks after my last tire rotation los 2 nuts on 1 tire. Had to stop on highway and pull one nut off another tire to keep going since car was shaking. I decided to the oil change myself after my plan was over and there was not even a washer in the bolt. Great salesman person though but keep away from all their extras, Toyota’s do not need it.
Business response:
Thank you for your comment, we appreciate the feedback so that we can learn how to improve our service. We regret to hear that you have had trouble with your vehicle after having it serviced with us. Please feel free to reach out to us and our Service Manager by calling (613) 523-8666, if you would like to see if we could amend the situation. Regardless, thank you for coming in to see us, we hope that next time will be better.
I investigated buying a new RAV 4 and as a returning customer (my third RAV4) was offered a. special interest rate of 5.6%! In addition, I had a small accident and they deducted the entire cost of the repair from my trade in value. It was a minor fender-bender. By law dealers are not allowed to deduct. more than half the repair costs. Needless to say, I will never buy a car from them again. Their philosophy is certainly different from Mr. Mendes.
Business response:
Thank you for your feedback and for coming in to see us again. We are saddened to hear that you are not satisfied with your experience and we sincerely apologize for that. Unfortunately there is quite a range of factors that can affect purchaser's interest rate for their vehicle, and we regret to hear that you are unhappy with the result. We hope that next time you will be happier with your experience. Regardless, thanks for your repeat business.
I visited this location for warranty work on my new RAV4 for side mirror work, They fix it after 2 appointment. And at the time of delivery they forgot to put one of the plastic panel pieces. And we found from mat. As well as they made nice scratch on door panel, my new car just 2500km driven. I will never visit this place again. All the Technician are lack of training. In the past in 2020, during the fuel pump recall, i left my old Corolla for recall work. And they misaligned "o" ring, and i was not able to drive my car for... read more
Business response:
Thank you for your feedback, we always appreciate the honest review of our service. It is never our intention to leave customers feeling dissatisfied with the service that they receive. The issue has been brought forth to the department's attention, and will culminate in a refresher on service for our employees. Thank you for coming in.
I brought my car in for safety check at the end of the lease, the staff was pleasant they sent me on the way all was good. Right after I left I heard a noise on the rear tire only to notice that the lug nuts weren't even tight. Called to speak to the manager and was told he busy and would call back. No call back! Safety obviously not their priority.
Business response:
Thank you for your feedback, it helps us better serve our guests. We are glad to hear you had a pleasant service experience, but would like to sincerely apologize for any inconvenience you may have experienced after you left. We can assure you that the safety of our customers is a top priority, and the intention was never to make our guests feel otherwise. Please do not hesitate to reach out to our GM via email at trevor.king@toyotaottawa.com, to see if we can amend this issue for you.
EDITED REVIEW !!!!!II really liked dealing with the EDITED REVIEW !!!!!II really liked dealing with the Sales staff however every Service I went there for was way below par for a Toyota dealership. They totally walking on eggshells with their Technician to avoid upsetting him. I went in for a safety a couple of months ago to be told that my 2018 Rav 4 doesn't pass inspection due to the Window Tint ( which they had installed by their recommended company ). The Tint shade was too dark according to a new law that passed a coupl... read more
Frequently asked questions about Bank Street Toyota
How is Bank Street Toyota rated?
Bank Street Toyota has a 3.9 star rating with 1,624 reviews.
When is Bank Street Toyota open?
Bank Street Toyota is closed now. It will open at 7:30 a.m.