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Bank Street Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1811 Bank St, Ottawa, ON, K1V 7Z6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
WORST CAR DEALER EVER Reading the reviews, I am pretty sure that the good reviews on this site for this dealer are completely fake and made by them. The worst treatment ever I received by a sales person and the sale manager, they are still using 20th century tactics, let me go talk the manager, 10 mn waiting, hidden fee's, rudeness, making you feel that you owe them something and they are doing you a favor selling you a car, the sale manager told me " if you do not change your attitude I am not selling you the car" I told hi... read more
WORST EXPERIENCE Horrible Horrible experience, tried to buy a car from them and apparently these people are under the impression that they are doing you a favor by accepting to sell you a car. Extremely rude attitude and lying to their teeth. I just wonder what kind of service they offer after you buy a car, I do not want to picture that. They posted a car at 9989$, I went and talked to a sales person and she checked the price was 9989$, this was at 4p, I checked the car it was in the process of being cleaned. Brought my wif... read more
the worst dealer I have ever met If there is an option of 0 star, I will give 0. Leased a new car and given 3 free car wash voucher per year for 5yrs. Made an appointment last week and go for it for the first free wash today. Service asked to stay for 3 hours and wait for the External wash only service. If this is how your service works, we will not even pay you for the maintenance. We donot have any this kind of experience with other dealers. will not go back for any service
Promises but don't deliver WORST AUTO SALES! Used to have better customer service when they were at the old location across the street. From sales people to managers, all do nothing but LIE and LIE! They tell you that they have a car proof and that the car was never in an accident but they don't disclose that the car was in a bad shape and they covered it up and did a quick paint on it. You get to find that out later as the new paint starts to wear off and the rust comes through, then you will find out that it had a cheap co... read more
Untrained Service Advisors and Incomplete & Slow Service Many of the Service Advisors are inexperienced and very slow at their job. The Service Advisors all follow a "script" but they don't know much about cars - it is like being served by a clerk, not someone who knows about cars. Go somewhere else if you can! I have had to take my 2016 in twice for the same issue - they did not check that everything was working properly after they repaired my power tailgate. No apologies and very little respect for my time.
Part department never gives you a call back. I've ordered and paid for a touch-up pen for my car about two weeks ago. They said they will call me back as soon as they get it. But since I haven't heard anything from them, I called them back to check what's going on with my order. Then they said "Oh we have it. Come pick it up anytime." with no apology for not calling me back.(I was waiting for the word. LOL) Yup. I guess they don't care since they got the money? Or because it's just a $15 pen? I'm so disappointed. I've purcha... read more
Constant overcharging for repairs not needed I have been buying cars from Mendes for over 15 years and I was very satisfied with the services they were offering. But I agree with some of the other reviewers, I have also noticed a tremendous increase in the amount of "recommendations" since they moved to their new building. I am seriously considering going to a different dealership.
Misguided policies My 86 year old father reluctantly returned to Mendes Toyota to service his 2006 Corolla to check the front end where Mendes service indicated that front wheel bearings ended replacement. When the car was returned, after fixing the wheel bearings now the front brakes were significantly vibrating upon braking. So thing that should have been quite evident on any drive test. Rather than notify my father, they simply returned the car to him....."to see if he would notice". Not surprisingly, he immediately notic... read more
Charged for repairs not done We were traveling across Canada and had a door handle sticking, was under warranty repair. They tried to fix it, took it back a day later and they 'replaced it' - at least it says that on the bill. Left Ottawa and continued traveling. The door handle started sticking within a week. On the subsequent warranty tune up, told the dealer that it had been replaced in Ottawa. Upon checking, the dealer said that it had been 'braised', and was not a new part. The invoice says that the Ottawa dealership re... read more
Frequently asked questions about Bank Street Toyota
How is Bank Street Toyota rated?
Bank Street Toyota has a 3.9 star rating with 1,624 reviews.
When is Bank Street Toyota open?
Bank Street Toyota is closed now. It will open at 7:30 a.m.