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Bank Street Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1811 Bank St, Ottawa, ON, K1V 7Z6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Had a scheduled appointment to test drive a 24 rav4 hybrid. Turns out the contact that set up the appointment was unknown to the salesman that greeted us upon arrival and also the receptionist. What was most disappointing was the fact that there was not a single car available to look at neverless drive. One question I had when appointment was set up was that I would be advised if inventory position changed prior to the date as we are from out of town. I received no such advice from that virtual sales person. Very poor reflec... read more
Business response:
Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your visit. It’s unacceptable that your appointment details were not communicated effectively, and that no vehicles were available for you to view or test drive. We understand how frustrating this must have been, especially given your out-of-town visit. I also apologize for the inconvenience caused by our dealership's access and exit routes. Your feedback about the accessibility issues is important, and we ... read more
Half an hour waiting for someone from the service department to answer the phone. I gave up. Jeffrey Simpson
Business response:
Hello, thank you for your feedback. We apologize for the lack of response and wait time. We are working to address these issues internally and understand your frustration.
Tried to get service on Rav 4, first call to service , after 3 minutes the call dropped, next call i spoke with service advisor for 8 mins and call disconnected, called back and talked to soemone about a safety warnng system alarm and they told me 2 weeks before they could schedule an appointmnet for a safety issue . total xx service from what used to be a good brand .
Bought my car out from a lease on May 15 2023. They took a payment out of my bank account on May 23, 9 days latter. Phoned 5 times keep putting me off. Beware of this dealer they aren't honest. Can't get my money back. Joe
Since my last review my experience with the sales team at Bank Street Toyota has done a complete 180. I have since experienced extreme noise and problems with my brakes which lead me to bring my vehicle into Toyota to be serviced within 6 months of my purchase. I was told that there was nothing technically wrong with my brakes and that they were at 90% and good to go. Fast forward to April 2023(9 months later) and I am having the same issues with my brakes so I bring my vehicle back in for service. I am told that the vehicle... read more
Double check all interactions with the dealer. There is major communication distinction in the dealer. Particular communication with service. Service behaves as they are divorced from the dealership. If choice, find a responsible dealer, it will make you life easier.
Overall worst experience at Bank Toyota compared to other Toyota dealership. I was overcharged for an oil change $130 for a 2009 Camry. Parts are expensive compared to other Toyota dealership. No valet/ shuttle service. In addition, the Service advisor Ilyes is extremely slow.
Business response:
Thank you so much for taking a moment to share your experience with us. We're sorry that your experience with the service department was less than stellar. We do offer a no-charge shuttle service which needs to be scheduled in advance due to demand, though we're sorry that this didn't work out as you had hoped. Also, please reach out to our team at (613) 523-8666 if you believe that you were over changed for any reason, as we will fix this for you right away. Regardless, thank you for coming in to see us, we hope to see you ... read more
July 2022, I took my 2019 rav4 to check why my transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $162 for no services rendered. Blatant thievery. I will not go or refer anyone to go there. please take heed of this shady operation.
Business response:
Thank you for your feedback. According to our records, our technician spend around two hours on your car before taking you out on a road-test. Because the vehicle had no warranty defects, we quoted you for the time spend on the vehicle. As our advisor mentioned to you before, we would be happy to check again with no additional charge if the issue persists. Thank you for coming in to see us, do not hesitate to reach out if you have any further questions.
Their valet damaged my car in a rear-end accident. It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaired. This certainly is NOT anywhere close to the service Mr. Mendes provided.
Business response:
Thank you for your feedback. We are sorry that you have been having issues getting ahold of our Service department. Please try to reach out to our Service Manager directly at "iqra.raees@toyotaottawa.com" so that we can get this issue resolved. Thank you, we look forward to hearing from you soon.
Frequently asked questions about Bank Street Toyota
How is Bank Street Toyota rated?
Bank Street Toyota has a 3.9 star rating with 1,624 reviews.
When is Bank Street Toyota open?
Bank Street Toyota is closed now. It will open at 7:30 a.m.