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Bank Street Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1811 Bank St, Ottawa, ON, K1V 7Z6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Oil change while u wait. I bought my first Toyota LE Van at Mendez Motors in 1985 which lasted me 18 years of usage. My son drove that vehicle when he was 18 and we still have founds memories of that van. In 2005, I bought a Prius 2001 which I still have today. Today I returned to Mendez this time for service. I went for an oil change for my 2009 Corolla. I managed to get a walk in appointment (any week days after 1:00 PM). The technician filled the paper work and the job was done within an hour. While I was waiting for my c... read more
I have been a satisfied customer of Mendes Toyota since 1994 and currently own my fourth Toyota purchased new from Mendes Toyota The service has been exceptional through all those years. Whatever is promised to be done, is done. Each time I purchase a car from Mendes, they give me their best quote and stick to it. The price is always competative and what I consider a fair price for the Toyota being purchased. I have had each of my vehicles regularly serviced twice a year at Mendes. Service for each of my vehicles has been pe... read more
Being made to line up in your car for service never say this before What?
Business response:
We apologize for the frustration this caused. Service check-in procedures should always be clearly explained, and waiting in your vehicle without understanding why can understandably be confusing. We value your time and want the process to feel organized and respectful. Please contact Albert, Service Manager (613) 523-8666 so we can better understand what happened and address your concerns directly.
We went to test drive a 2014 Toyota Venza. List price was $16 888. When we arrived, the vehicle required a boost to start. The interior was filthy, and covered with dog hair; it clearly hadn't been cleaned in a year or more. Upon start, the traction control, ABS and parking brake lights were on. Once we started driving, a warning chime sounded for the entire drive, except when we were stopped. In my opinion, this vehicle is worth no more than $8000-ish in it's current condition.
Business response:
Thank you for bringing this to our attention. A vehicle available for sale should be properly inspected, cleaned, and ready to drive, and what you’ve described is not acceptable. We are reviewing this internally with our team to understand how this was missed and to ensure our standards are being met. If you’re willing, please contact our GM Brock at (613) 523-8666 so we can discuss your visit directly.
They registered my car to my mom and didn’t say anything until we noticed then then “oh you noticed that huh!?” We had to spend hours fixing that. Rob lied about the extended warranty. Car salesman are scummy, lesson learned. Not coming back.
The worst service I have ever encountered. We bought a 2024 Prius Prime there last year. We asked for an English manual , we were told it was not possible. We found one in Buckingham Quebec and drove 40 minutes to get it. A month later there was a recall for a switch for the backseat windows. We made an appointment for the following week. When we arrived after 45 minutes of waiting we were told that the part was not ordered that we would have to come back. The GM at the time Matthew offered us a $250 spring cleaning of the c... read more
Business response:
Thank you for sharing your experience. We’re truly sorry about the multiple issues you’ve encountered—from the initial manual request to the missed recall appointment and your most recent visit. It’s especially concerning that you weren’t contacted about the service delay and didn’t receive a follow-up as promised. That’s not how we want our customers to feel or be treated. Our General Manager, Brock, has been made aware of your feedback and would genuinely appreciate the opportunity to speak with you directly to understand ... read more
extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their cus... read more
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you’ve experienced with our service appointment system. This is not the level of service we aim to provide. Please reach out to our Service Manager, Matthew Braithwaite, at +1 613-523-8666. We want to resolve this issue and ensure you receive the service you deserve. Thank you for bringing this to our attention, and we hope to make things right for you.
Worst service ever. I went there after my car was stolen. The rear window and the door handle were damaged only. They damage every part they touch. The technician either do a poor job or damage the car so he can do more repairs and charge for them.The claim was $6000 and jumped to $20000 because of that. Some examples of what they did Poor cleaning of the broken glass and I had to vacuum it myself. They replaced the rear window and messed up the window frame. They replace the door handle and damage the lock cylinder, the cen... read more
Business response:
Thank you for sharing this feedback and providing an opportunity for us to respond here. Bank Street Toyota caused no damage to your vehicle. We understand that this whole situation is difficult for you and we’ve collected nothing from you in return for these services. We have visually inspected the vehicle on check-in and delivery, and encouraged you to do the same. Due to the manner in which your vehicle was stolen and heavily damaged, we continue to urge you to wait until a proper bumper-to-bumper inspection and appraisal... read more
Go back to your old ways! I have been going to Mendes since 1992 and always trusted them. Recently, since the new building was completed, the customer service has decreased. I just read all the reviews and the person who outlined that every car had recommendations was correct except in one case. I was there for three hours today so I paid close attention. Mr. R. Lacroix, the Service Manager, used to sit with the staff and things were much more efficient. Now you can wait forever until you work up the nerve to ask behind the ... read more
Frequently asked questions about Bank Street Toyota
How is Bank Street Toyota rated?
Bank Street Toyota has a 3.9 star rating with 1,624 reviews.
When is Bank Street Toyota open?
Bank Street Toyota is closed now. It will open at 7:30 a.m.