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Bank Street Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
1811 Bank St, Ottawa, ON, K1V 7Z6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible customer service Took my car in to have a faulty headlight problem diagnosed. Was quickly told that I needed a new headlight assembly which would cost $1300(not including labour). Took the car home and after doing a bit of research, realized that replacing a $300 part would solve the problem. Went back to the dealership and asked why the entire assembly needed to be replaced and they played dumb and admitted that they don't know much about their own vehicles. Very dishonest and will never do business with them again... read more
Toyota recall - the car was damaged I brought my car in for an AC recall. The car was taken away by a parking valet that put an identification number inside the car and drove it to a parking lot where the technician would pick it later. Right after that, I checked the car because I saw him having trouble with parking . When I checked my car I saw that the front spoiler was scratched on the passenger side. After that I immediately complained to the Fixed operations Manager, Ray Lacroix - who said that the car was damaged befo... read more
Never again So I had my first car accident with my 2003 Sienna this spring, and I decide to take the car to this dealership where my parents used to take it before I started driving it. I get to the dealership very early in the morning, and the people at the main reception had no idea where to send me first, so they sent me to the body shop. The service was hoooooorrribleeee, it seemed like the staff hated their job, they barely saw the car, gave me an estimate and what's next? I had no idea so I went home with a broken car ... read more
They have moved into the new building and they seem to have somehow forgotten how to treat customers. I waited two and half hours for an oil change and winter tires being put on the car. That is crazy! Top that off with three Fire Alarms that were extremely loud. The new building did not have the Wi-Fi working and the television installation was not complete. When I finally told them I had another appointment I need to get to they brushed me off and gave the standard "Almost finished" response. At the two hour mark a sales/s... read more
There are many reputable Toyota dealers in Ottawa. Mendes is not one of them. Went in for warranty service in March 2012-Mendes replaced wheel sensor with no problem. I was informed my 2010 Corolla was under bumper to bumper coverage until December 2012. Went in again May 2012 because the AC was not working. Was informed the car was still under warranty. Went to pick up the car and was handed a bill for $175.00 for the time spent on diagnosis. They would not release the car without payment. They claimed the car was not under... read more
Ordered an air conditioning compressor for our 2000 Camry. After a month of waiting we cancelled the order. Within 20 minutes we had two phones calls from Mendes- the first from the parts Dept informing us the part was in & if we cancelled we would have to prepay any future parts and that they would be non-returnable. The second from the Service manager informing us the compressor had been in for two weeks and offering us a reduced price on the work. We will never go back.
Their Service Shop is HORRIBLE!! Will not go back!!!! Their Service Shop is HORRIBLE!! Will not go back!!!! ok, you decide, here are the facts... I have an imported American Prius. Called Mendes for service, advised them I have a Prius, and it was imported from America to Canada, I told them I needed to have my passenger lights replaced and my tire valve adjusted (adjusting the tire valve was free when I had it done in Quebec). Then I asked them because it was an American imported car, is there anything special that they had... read more
Frequently asked questions about Bank Street Toyota
How is Bank Street Toyota rated?
Bank Street Toyota has a 3.9 star rating with 1,624 reviews.
When is Bank Street Toyota open?
Bank Street Toyota is open now. It will close at 8:00 p.m.