Westminster Toyota

s_feleke 

on DealerRater

5 months ago

This text is to provide details regarding my recent visit so you can better understand my concerns. I booked an appointment to have several issues checked and addressed, including dim headlights, brake repair, wiper blade replacement, and underbody shield repair. During the visit, I was informed that parts were not available for the underbody shield and the wiper blades. While I understand that parts availability can be an issue, no alternative solution was offered, such as scheduling a return visit once the parts became ava... read more

kellyw 

on DealerRater

6 months ago

My experience with this dealership was nothing short of frustrating. During my first visit, I was pressured to put down a deposit to have a vehicle brought in, even though I only wanted to be placed on a list if it became available. When the vehicle finally did arrive, I was called in to view it. After seeing it, we made it clear that we intended to purchase it, but only after receiving the final pricing so we could arrange the payment and complete the insurance transfer from my current vehicle for the next morning. The deal... read more

Jeff 

on DealerRater

8 months ago

Terrible staff,they argue with you and when you ask for a manager they say call back and talk to someone that cares what you think 

nini 

on DealerRater

a year ago

Dealing with this dealership was a nightmare for me me and my husband went there april 30th from the manager down to sales rep very unprofessional bunch of scammers and liars 

Wonderwoman 

on DealerRater

a year ago

Disappointing Experience – Lack of Transparency and Poor Communication As a loyal Toyota customer, I’ve always trusted the brand. My partner and I have leased and purchased several Toyota vehicles over the years. Most recently, we bought a RAV4 Hybrid XSE from Westminster Toyota. Unfortunately, the experience was frustrating and left us very disappointed. When we switched from our CHR lease to the RAV4, we were never told there would be a $19,000 early termination fee from ending the lease early. We only discovered this afte... read more

christopher 

on DealerRater

a year ago

Be VERY, VERY CAREFUL when buying certified pre-owned vehicles here. I purchased a used Toyota Tundra Hybrid Capstone with 33,000kms.on it for $96k after taxes here on April 15th with multiple marketplace ads from different salesmen listing this truck stating in capital letters 'NO ACCIDENTS!!!' When I asked to see the Carfax report there was a $0 collision showing on the report. They assured me over the phone this was a one owner vehicle which they sold to a client that buys a new capstone from them each year and that with ... read more

Jithy_dulai 

on DealerRater

a year ago

I had a disappointing experience with New Westminster Toyota, particularly with the manager, Harvinder Tinna. When purchasing a vehicle, I was unexpectedly charged for a leather seat treatment that I didn't want. This charge stemmed from a previous customer whose financing had fallen through, but instead of absorbing the cost, Harvinder attempted to pass it onto me. The sales associate, Kalpesh Shah, was excellent and did his best to help remove the fee, but unfortunately, it was the manager's decision that carried the most ... read more

haytham 

on DealerRater

a year ago

Non trust worthy, they change the deal last minute after wasting my time for 2 hours. Very unprofessional and disrespectful. 

Mahmoud 

on DealerRater

a year ago

I have been a loyal Toyota customer for ten years, but with the behavior I have seen at Toyota, I will stay away from Toyota from now on. I recommend that if you are going to do business with this dealership, make sure to put everything on paper and sign it because they easily forget everything they say.