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ToyotaTown
- Other
- London, ON
About this business
Location details
1065 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First of all, I have been dealing with ToyotaTown for 20 years. My wife and I are looking at buying a new SUV. We sent an initial email and received a negative response about being busy. Then we go for the appointment and wait for thirty minutes. Then Baz comes over and doesn’t even apologize for the thirty minute wait. He proceeds to tell us that he does not have the new Rav 4 Hybrid to test drive and takes us out to a used Rav 4. Opens it up and it is dirty and has pet and human hair everywhere. He sanitizes the seat and s... read more
Haven't been disrespected by a sales person like this before. Shawn spent the entire test drive talking about himself and how he wanted to buy the car himself so it wasn't possible for my wife and I to discuss things about the car. Listing had a lot of incorrect info in it including a lot of features it said the car had but weren't equipped. Sent him an email that night to say we decided to buy the car anyway and agreed to have him call me first thing in the morning to take a deposit. He even said "congratulations". Instead ... read more
They ghost you once you sign for a vehicle purchase. It's a pretty bad feeling to not know when the car you bought is coming in and left for almost 3 weeks with no communication, no VIN, no credit application response. Like I didn't buy a car. Wish I could cancel.
Professional Intake First impression is key to any business. Service Intake agent was professional, informative and helpful. My service experience was excellent. Cheers! Tamer Qandil 519 870 0660
Friendly, efficient staff. A a a a a a a a a a a a a a Friendly, efficient staff. A a a a a a a a a a a a a a a a a a a a a a
All they care about is making the sale, nothing else! I purchased a used RAV4 Hybrid at the beginning of 2019. It was advertised with remote start, but the vehicle didn't actually have it. I was given a yellow "WE OWE" slip for a remote start to be installed, and was told it may need to be an aftermarket one instead of factory because Toyota had discontinued the remote start for this model, which I understood and am okay with. It's now May 2020, and I still haven't received my remote start. Initially I was able to in contact... read more
Business response:
Hi Derek,, We apologize about the delay, We have left a voice message with the number we have on file on Wednesday and have also sent an email to the email we have on file yesterday to reach out to us directly so we can get the remote start installed. Please contact us at your earliest convenience. Thank you
Recently visited Toyotatown for service to my Rav4. Rob in the service department was very helpful and amazing! Despite my loathing for Toyotatown as a whole, Rob makes the experience slightly less excruciating. Thanks to Rob for all that he does. Nicole Hyde
If I didn't know what I wanted and needed, I wouldn't have i Our salesman (Bob or Robert) barely knew the products available, unfortunately. He did not know answers to almost all of my questions and continually had to leave to find answers. The staff at the customer service desks were polite and friendly. When I picked up my vehicle, it was not provided with a few items I was promised, including a full tank of gas. I was given a "we owe you" slip with a couple of those items, including a bug deflector. No worries, we thought... read more
Business response:
I apologize about the experience you had at my store. We do our very best to ensure that promises not delivered on don’t fall through the cracks. Unfortunately when Bob moved on to another opportunity he failed to communicate the outstanding items you were promised and for that please accept our sincerest apologies. If you wish to discuss in further detail please feel free to reach out to me. sdavis@toyota-town.com Stephanie Davis, Sales Manager, ToyotaTown
Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback... read more
Business response:
Hi NCP,Thank you for your rating and please accept our apologies. We take great pride in delivering a positive experience and clearly missed the mark on your recent visit. We would welcome an opportunity to discuss and hopefully have another opportunity to demonstrate our commitment to providing a positively unique experience. Please contact us at (519) 680-1800.
Frequently asked questions about ToyotaTown
How is ToyotaTown rated?
ToyotaTown has a 4.7 star rating with 7,034 reviews.
When is ToyotaTown open?
ToyotaTown is closed now. It will open tomorrow at 9:00 a.m.