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ToyotaTown
- Other
- London, ON
About this business
Location details
1065 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I’m leaving this dealership after being a loyal customer for 15 years. They don’t seem to accept responsibility for anything that they should have done but didn’t. Your best to buy elsewhere.
ToyotaTown was not serious about doing business with me. A waste of my time. I booked an appointment in advance and arrived on time only to wait a half a hour. The trade in value for my Honda Civic was a joke. Like I said, ToyotaTown was not serious about doing business.
Unfortunately I had a terrible experience with Toyota parts and services. Jason was friendly and Lucas at the desk was great, however the services all around were awful! Offering a complimentary car wash and not doing it and being told “well it doesn’t get everything” LIES, every part of the car was still the same. But that wasn’t the worst part, attempting to charge the customer again and then realizing I was overcharged a month ago when I purchased the part was all together different. The problem was fixed however it took ... read more
Booked an appointment at this dealership to test drive and purchase a vehicle that I’ve been searching for over a year. We drove in from out of town only to find a walk in customer was test driving the vehicle during my booked appointment. Yes they ended up buying it, we didn’t even get to test drive it. No compassion, resect or loyalty from this dealership prior to dealing with management. Multiple vehicle purchases from our family have been made here at ToyotaTown South London Wharncliffe rd Imagine you booked an appointme... read more
Horrible sales advisor. Did not explain the car fax. Did not run the overall total price including interest. Lied to us and said the finance price is cheaper without a down payment versus the cash price. Sales advisor did not want to crunch the numbers. Numbers don’t lie sales advisors do. So why lie James? Dealership has I got your back 911 sticker in he front entrance but does not offer anything to first responders. So do they really have first responders backs? I’ll definitely let other first responders know not to come h... read more
Business response:
Hello Romell, I apologize that you had such a poor experience at my store with James, but do appreciate the feedback. James is currently off so I did not have the opportunity to speak with him before my response, but will be speaking to him upon his return. I am not sure exactly what happened as I don’t see any recent pricing worked for you in our system. It sounds like you were looking for a pre-owned vehicle and had some issues with the car fax and pricing. As a first responder, we do appreciate everything you do, and offe... read more
Todd was really friendly I'll be honest. But the service wasn't good. He offered me a complimentary car wash to which I agreed. The car came out and wasn't clean at all! It had dirt all over and moreover after the car wash there was a lot of scratches on my car. I told Mr. Todd about this and he said he'll wash the car again properly but he wasn't ready to accept the responsibility for the scratches after the wash. I told him there were no scratches at all before bringing my car over there, but he still didn't take responsib... read more
Was very disappointed that it cost me $73. for a clip to be installed on the wheel liner. This probably a low cost clip and installed with minimal effort or time. I feel that because the car is under warranty the cost of the clip should be covered under warranty.
Bought 2015 rav 4 and picked up yesterday. Noticed seatbelt buckle sticking(difficult to disengage) which should be part of safety. Notice a noise in suspension and brakes. Turns out lower control arm bushing is cracked on right hand side. Left hand side is extremely wore. Also rear brake rotars are rusty and could be replaced. All of these issues passed their safety and they are iffy at best. Almost $30,000 for this vehicle with interest and fees and they do the minimum. Extremely disappointed. 4th toyota 1st real used one.... read more
Great experience with our Toyota servicing and tire change...right from beginning to end. Very impressed with Enna's help and knowledge.
Frequently asked questions about ToyotaTown
How is ToyotaTown rated?
ToyotaTown has a 4.7 star rating with 7,034 reviews.
When is ToyotaTown open?
ToyotaTown is closed now. It will open tomorrow at 9:00 a.m.