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ToyotaTown
- Other
- London, ON
About this business
Location details
1065 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dec 2022 10 months no truck. Sales manager responded but now not allowed to write a review on Toyota town’s google page. They have forgotten how to make trucks. Not necessarily TT fault but they are the point of contact. I called Toyota directly they said call the dealer. Just wow
Totall UNSATIFIED with the service department. On 19 Oct. 2020, I soke to Amanda Krug about a noise being created by our 2018 Rav 4 LE and was told that a "LEXUS technician had taken the car for a test drive and had not noticed or heard any problems with the car. He stated that, and I quote,"The noise is a normal frequency enduced by various system components such as powertrain, driveline and braking system".This is complete nonsense. I have taken a recent test drive with a retired licenced automotive technician who told me ... read more
I attended for an oil change. Instead, I was bombarded with items that didn’t need any work completed. Even a back windshield wiper which was fine. I felt because I was a woman, that I was being told there were more things wrong with my vehicle than there actually was. In total, I could have spent over $500 when I came in for a simple oil change. Every time Todd came out, I cringed because I wondered how much it would cost. I don’t think men are treated this way. This is why woman don’t like to bring their vehicles in for se... read more
Poor after sales service. ongoing issue with driver side window on brand new corolla 2021.unprofessional and not aproachable. Very promt in closing sale but not in servicing vehicle
Great car worst service ever, will try to fix thing thaT Great car worst service ever, will try to fix thing tha T dont need to be done like brake service after 3000 km
Business response:
brake servicing is a common requirement on vehicles today and could possibly be related this vehicles short distance driving which exacerbates the issue. I will need your information to look up your file to look into the recommendations and hopefully we can provide some additional information or show you the concern for you to have a better understanding of the issue. Please contact me directly at jrossini@toyota-town.com
A 45 minute oil changed into two hours because they lost track of my truck and got it mixed up with somebody else’s. after dealing with that i got into my truck to find a receipt in my cup holder worth over $500 to someplace I haven’t been to in 12 years or more. Pretty sure it took so long because they were letting somebody drive my truck around or look at it since they don’t have any on the lot. They asked for the receipt but I wouldn’t give it to them hopefully The customer doesn’t have to return their stuff because they ... read more
Business response:
Hi Mike, We wanted to apologize again about this incident. The vehicle was in our possession and did not leave the premises. The receipt was found in the space between the cabin filter and cup holder, so we put it back in the cup holder. Please reach out to us directly if you need any further information as to what happened. Thank you
Not helpful with trying to sort out kinks with electronics in the vehicle, was basically told that it was my phone that's the problem - which solves nothing & felt dismissive. But servicing & tire change was fine. I appreciated the free car wash.
I ordered a 2021 Prius on July 16th, 2020. It is now November 16th and I'm still waiting. No one from Toyota has contacted me with an explanation, an apology, or even an acknowledgement of this poor treatment. Any and all communication has been initiated by me. A called again today. Now they're saying November 26th, Sheesh!
Business response:
Hi there, This is Brian Komar, sales manager for ToyotaTown. My sincerest apologies. You should have been followed up with on a frequent basis. The dealership is having a difficult time getting select models and unfortunately the vehicle you ordered is in low supply. I will ensure to update you as I receive more information. Feel free to contact me at any time (519)680-1800 or bkomar@toyota-town.com
I realize we’re in the midst of a pandemic, but to say that this dealership is disorganized would be fairly accurate. Since purchasing my car I have: Discovered that the online description of the vehicle was inaccurate. Had to have the car re-detailed because the first attempt was pitiful. Told that there was no record of the snow tires that came with the car. Told I would have to wait six weeks for an appointment to put on the snow tires. Now... I have had the privilege of dealing with Brian Komar who did a great job of rem... read more
Frequently asked questions about ToyotaTown
How is ToyotaTown rated?
ToyotaTown has a 4.7 star rating with 7,034 reviews.
When is ToyotaTown open?
ToyotaTown is closed now. It will open tomorrow at 9:00 a.m.