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ToyotaTown
- Other
- London, ON
About this business
Location details
1065 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunately, I’ve started going elsewhere for service. I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express my disappointment with my recent service experience. I would like to start by saying that I found the technician's video inspection to be very helpful. Being able to see the condition of the vehicle and hear the technician's explanation provided useful context and was one of the positive aspects of the visit. Unfortunately, the ... read more
I brought my car to this location for an appointment at 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willing to help. He has zero customer service skills and lied about the status of my vehicle. He told me they had already taken all necessary actions and there was nothing they could fix, but in the past, they have successfully repaired similar issues on my vehicle. I also asked about the manager, and Colin claimed he was busy an... read more
Business response:
Hi Ammar, Thank you for taking the time to speak with me on the phone just now. I want to sincerely apologize again for the frustrating experience you had at our service center and for the miscommunication regarding our management team's availability. This is far from the standard of honesty and customer service we pride ourselves on at ToyotaTown. As we discussed, we want to make things right. We look forward to having you return with your vehicle so that you can sit down with a technician and look at the vehicle together t... read more
Simply, worse service. I pay more than $900 and they don't give a courtesy of a carwash. In the last 5 services they says the carwash is broken and not in service, but other clients get their carwashes. No secretaries in costumer service and only 1/3rd of employees is working from Toyota Town. And If you go to ask anything, they treat you with anger and without education.
Business response:
Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experiences, especially regarding the car wash and the level of service you received. We understand how frustrating it must feel to not receive a car wash, particularly after multiple visits and when it appears inconsistent. At times, our car wash does need to be taken out of service due to maintenance or technical issues, but we should be communicating that clearly and consistently to all customers. We’ll be looking into your ... read more
Beyond frustrated with the lack of availability for communication. Have left several messages on several different dates and never receive a return call.
Got offered a car wash didn't get one, not sure if tires were rotated for there was no hand prints on my unwashed tire rims.
Business response:
We're sorry we were not able to perform your car wash Sergio. Please contact me at your earliest convenience so I can learn more and pull up your account and go over your work order with you. Sincerely, Brian Komar, General Sales Manager (519) 680-1800
Since new ownership Horible service I am so disappointed! I have two wheciles with them for more than 15 years Recently I am treated there with out any respect
Business response:
Good morning, I am so sorry to hear that your recent experience at ToyotaTown fell short of the high level of service we aim to offer. We would never want one of our customers to leave dissatisfied. I would be happy to discuss your concerns with you. You can feel free to email me at edarbyson@toyota-town.com, or call me at 519-680-1800 x7107. We value your business and appreciate you taking the time to share your feedback. I look forward to speaking with you. Have a great day
Very disappointing and unprofessional experience from start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first... read more
Business response:
I sincerely apologize for your experience, Your feedback highlights important issues, and we take it seriously. Transparency and customer respect are expectations I set for all of my staff. I will address your concerns with our team to ensure this doesn’t happen again. Thank you for bringing this to my attention. Brian Komar, general manager (519)680-1800 x 7110 bkomar@toyota-town.com.
Very disappointing and unprofessional experience, made worse by prior history with this dealership. We came in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive ... read more
Business response:
I sincerely apologize for your experience, Your feedback highlights important issues, and we take it seriously. Transparency and customer respect are expectations I set for all of my staff. I will address your concerns with our team to ensure this doesn’t happen again. Thank you for bringing this to my attention. Brian Komar, general manager (519)680-1800 x 7110 bkomar@toyota-town.com.
One of the biggest mistakes I made was visiting this Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and unlike other Toyota service centres, they refused to provide any shuttle or Uber service and insisted that I arrange my own transportation. There was ZERO service updates throughout the day. I had to call multiple times, and no one answered. When someone finally picked up, I was told the service team had already left for the day... read more
Frequently asked questions about ToyotaTown
How is ToyotaTown rated?
ToyotaTown has a 4.7 star rating with 7,034 reviews.
When is ToyotaTown open?
ToyotaTown is closed now. It will open tomorrow at 9:00 a.m.