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Sherway Nissan
- Car Dealers
- Toronto, ON
About this business
Location details
1350 The Queensway, Toronto, ON, M8Z 1S5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bring a book if you’re crazy enough to bring a vehicle to Sherway Nissan for service. They don’t know how to use an appointment book. They give everybody the same time and as a result one poor lady had to wait 2 1/2 hours for a simple oil change. I’ll never buy any Nissan from any dealer now
Typical used car dealer Purchased a used low mileage 2015 vehicle with the balance of the 3 year warranty to the end of 2018. Transaction went smoothly and had to wait for a few days so the car could be detailed, vehicle to be inspected and a basic tune up (oil/air filter change) to be done. Received the car a few days alter and was quite happy with the dealer then I started having issues. I decided to check the oil after about a month and noticed that it was very dirty so I decided to look into what promised service had bee... read more
Business response:
Thank you for taking the time to outline your issue. After having read it over many times, it is very clear that Sherway Nissan has done nothing wrong. On the Bill of Sale which is signed by you, there is no mention of an Oil Change, Air Filter or Cabin filter whatsoever. If this is something that you wanted as part of the deal, this would have been clearly written on the bill of sale. Our service department checked over what needed to be done for safety and did a thorough multi point inspection to make sure your car was in ... read more
Not a good experience Overall did not appreciate the business practices employed by this dealer. The sales person I've dealt with was nice and helpful and I think he tried his best but I do have concerns with the management/negotiation style which I will share below. I was directed to this dealership by Nissan's National website after expressing an interest on a $3,000 rebate on a particular model. I was told that the vehicle I was interested was there and made an appointment. I've learned that the vehicle I was interested w... read more
Business response:
Hi Ray, thank you for leaving the review. Im sorry if our sales staff was unable to articulate the Nissan Canada incentives properly to you, but these incentives are from Nissan Canada, and not made up by Sherway Nissan. Im not sure which car you purchased as I cannot find a" Ray C in our database with a $3000 rebate", but with all rebate programs by any manufacture, you either get a big cash rebate or the low interest rates. It seems in this case you elected to go with the bigger rebates offered by Nissan Canada which would... read more
Arrogant staff Horrible customer service! They made a deal twice with me for a car and each time called up with some or the other issue. I lost another great deal at hyundai because we made a deal at a particular biweekly amount which they called off abruptly. The finance manager Junior Timothee is the most arrogant person i have ever come across in any company. Helping with the finances is out of question, he just made things more difficult for me. Also, do not expect anyone from the company to pick their calls or even give... read more
Business response:
Hi Riddhi, I have left a message on your cell phone. I would like to talk to you to find out more details about your experience at the dealership. Your allegations about Junior seem to be not consistent with his personality. I would like to speak to you to find out exactly what happened. If you could please return my call. I look forward to hearing from you. ************************ Hi Riddhi, I still have not heard back from you, butI have spoken to all parties involved with your experience at Sherway Nissan. I believe the ... read more
Replacement FOB I was charged $253 today to replace the key FOB on my 2013 Altima. That includes a $75 charge for the very few minutes it took to program it. This is outrageous. I have no complaint with the service department person who handled this as he was polite, considerate and seemed to sympathize with my controlled anger over the bill. He tried to assure me that they do not set the price thereby sending the blame upwards to wherever it might go. A quick on-line search has now shown me that FOB's of this nature run som... read more
Business response:
Hi Rob, Thank you for taking the time to leave us a review. It is unfortunate that you do not see value in the service that we provide. The programming that you mentioned does not take a few minutes, and if it was so simple as you alluded to, then you could have followed the instructions you found on line. The process is extensive and needs a certified Nissan technician to program as well, and you need the tools that are only available at Nissan dealerships. Our pricing is in line with other similar programming services and ... read more
Terrible Terrible experience If you want to get cheated on, lied to and in addition to all insulted while paying your hard earned money to this incompetent dealership then this is the RIGHT place !!. The place is run by goons who are after your money and when they make a mistake they are the least apologetic. What tops the list is that at this stage too they wont shy away from making you deals to get you to rate them 9 on the Nissan survey. Please do NOT spend a penny in this place. You deserve better.
Business response:
Sorry to hear about your review but our sales staff conducted themselves professionally and explained all the features that came with the Rogue that you decided on. The features that you wanted are available on the Rogue, but only if you went into the higher package. It was you who decided that you where not comfortable with spending more money for the upgraded packages. We gave you all the options and you picked the package which you felt comfortable with. Everything was written on the bill of sale, which included the model... read more
No Customer relationship I was a customer of Sherway Nissan until this week. I had an issue with a mounting bracket with a bug deflector. They did a horrible job of fixing, then tried to make excuses that I was the best that they could do. Even the service manager and General Manager towed the same xxxxty line. These people do not know anything about customer relations. I heard they just fired a whole bunch of people in house to help change the attitude of the dealership. They forgot to fire the GM and service manager. Was a... read more
Business response:
I am sorry that you feel that we did a horrible job. We tried our best to fix the issue for you, but obviously it was not to your satisfaction. The work done from our end was at no charge, nor did we ever try to charge you to you as we tried to help you save some money. Sometimes its better to just agree to disagree and call it a day. We wish you all the best with who ever you decide to go and service your car with.
Shocked....and surprised that I was about to be scammed Last Tuesday, May 16, 2017 I bought in a flat tire to be fixed which I was told it would cost $40 but if there was anything else, I would be notified. A few hours later, I get a call to say that they couldn't fix my tire and that I would have to buy a new whole tire!!! I was quote something like $240....then I called the place where I purchased my tire and they were able to provide me a cheaper rate. But that's not what I am really mad about, they were able to fix the t... read more
Business response:
I have done an internal investigation and there is no record of your car being here on May 16th 2017. That doesn't mean to say that you where not here, but that your car was never properly checked in. I don't know exactly what was said between you and Chrissy, but I can only assume that the reason we didn't offer to repair the tire was because the repair was either on the sidewall or close to the side wall. If that is the case, the other competitor is putting your life in danger by repairing vs replacing. I invite you to com... read more
Disappointing oil change experience I have always taken my car to this dealership for oil changes, but after today's experience I am going to think twice about coming back. The actual oil change I am sure was fine - aside from them replacing the cabin air filter which apparently my boyfriend told me he changed only last year - they insisted it was very dirty. And aside from charging me extra for labour to top up my washer fluid which nobody asked them to do and which i could have easily done myself if it wasn't included in t... read more
Business response:
I am very sorry to hear about your experience. Let me get our Fixed Operations Manager Doug to address your concern. This is a very serious accusation, and we will look internally to see what happened. In the mean time, please accept our deepest apology and we will get back to you.
Frequently asked questions about Sherway Nissan
How is Sherway Nissan rated?
Sherway Nissan has a 4.2 star rating with 952 reviews.
When is Sherway Nissan open?
Sherway Nissan is closed now. It will open tomorrow at 9:00 a.m.