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Royal Oak Nissan
- Other
- Calgary, AB
About this business
Location details
7690 110 Ave NW, Calgary, AB, T3R 1R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have just had the worst example of customer service I have ever experienced. I have been looking for a new/used car for my wife and have been checking dealerships all over town for the best deal. The sales person at Royal Oak called me and said she had 3 2022 vehicles for me to see, a blue, a red, a white. I said I would be there in an hour. My wife and I arrived an hour later and asked for that salesperson. She said the red one we wanted to look at was gone. I said ,in an hour? I said I don't like being lied to just to ge... read more
I am making a long story short: I put a deposit down on a car, and also signed a contract that we were told would hold the price of the vehicle, but was not final. It was not the bill of sale. Before we signed we were assured by the sales person, Qammar, the sale was not final, and the deposit could be refunded. We were also not sent out with any paperwork. We had to request it - from which we did not get everything we signed. In any case, the dealership not only would not refund the deposit - The GM, Dave Todoruk, intimidat... read more
This is a dishonest dealership. They charge you for things you don't get! Make sure your car actually has the options they charge you for.
Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower. Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is cl... read more
Dealer did not play fair, lost money I traded my vehicle to this dealership and bought Micra in March of 2020. Stay away from them. They will not tell you everything and will not play fairly. Most important - DON'T give them any kinda deposits. None. Zero. You will never get it back by any means. You could loose you job next day, broke the leg, experienced a terrible event, they don't care. If you give them a money, you are hooked. You will be pressured to buy a vehicle or loose you deposit, so don't do my mistake please. Th... read more
Charges doc fees over and above the advertised price While illegal, this dealership wanted to charge me $479 for documentation fees over and above the advertised $12,800 that was advertised for the used vehicle I was interested in. This violates current legislation in Alberta. For some reason they don’t think the rules apply to them. I mentioned to the sales guy that I thought the advertised price had to include all fees but he lied and said that only applied to new vehicles. Just google Royal Oak Nissan and W5. This dealers... read more
No Customer Service Sales transaction was great. Bought a used Murano from them. First time I brought my car for service, the staff in the middle desk was not happy to be asked. However, they didn’t have anyone else to ask. Went back today and once bitten twice shy, I didn’t even bother approaching her as she wouldn’t even make any eye contact. Like before she was “on the phone”. The first advisor just waved me in and stood up. Once again no one to ask so I just went in the waiting room. Finally after about 20 minutes, the f... read more
Moonroof Exploded: Dealer unwilling to help We bought a brand new Nissan Rogue 8 months ago from Royal Oak Nissan. We were on vacation in Canmore and while we were driving on the highway, our moonroof completely shattered and covered us in glass. The explosion was extremely loud and traumatizing. Fortunately, we were able to keep the vehicle on the road, and we weren't cut much by the glass, but it could have been much worse. There was no traffic in front or behind us, so we know that the damage wasn't done by a rock or debr... read more
"Refundable" deposits are not refundable I found a vehicle I was initially interested in and thought I wanted and was encouraged to put a deposit on it to hold it, which, I was told was "refundable" and the sale was "conditional" on financing as I wanted to shop some rates myself and see what was out there. I changed my mind about the vehicle and not overly enthused about the interest rate I found or the one they found for me, which combined to make me just want to stop the process. I called to cancel and discovered they had... read more
Frequently asked questions about Royal Oak Nissan
How is Royal Oak Nissan rated?
Royal Oak Nissan has a 4 star rating with 1,364 reviews.
When is Royal Oak Nissan open?
Royal Oak Nissan is closed now. It will open on Monday at 9:00 a.m.