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OpenRoad Toyota Peace Arch
- Other
- Surrey, BC
About this business
Location details
3174 King George Blvd, Surrey, BC, V4P 1A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Expensive mistake! Bought a 21.000,00 thousand dollar used SUV from Peace Arch Toyota. Vehicle looked clean inside and out. Immediately had problems with it and still am. Will cost many thousands to repair. Would recommend shopping somewhere else.
Business response:
Hi There, My name is Russ Daniels, I am one of the Sales Managers at Peace Arch Toyota. I am sorry to hear that you have had problems with your vehicle. What problems have occurred? Please contact me by phone, email or via this site and I will do my best to assist with the situation. Best regards, Russ Daniels russ@peacearchtoyotya.com 604-531-2916
Full Maintenance Service- but full maintenance not performed The Dealership is ok if you deal with DaveAlfawicki in Sales&Jozsef in Service but beware of the Techs as not all service items outlined are performed. I'm giving them one more chance and will be taking my business to another dealership if let down again.
Business response:
Thank you for your comments, I am sorry to hear that we let you down and the vehicle was not service correctly. I would like to reach out to see if we can resolve this issue and give you satisfaction and learn from our mistake. Please feel free to contact me directly. Sincerely, John Hughes Service Manger, Peace Arch Toyota 604-542-6074
Worst dealership ever I love my Prius but this is the worst service department I've ever encountered. A price comparison shows Peace Arch significantly higher than other Toyota dealerships in the lower mainland. I hear that staff get their cars serviced elsewhere. Service Department operation is so bad that I have twice complained to the president of Toyota Canada, who seems unable to effect any change in dealership operation. In the 4 years since I bought my Prius, my car was only been ready at the time promised twice, and ... read more
Business response:
My name is John Hughes, service manager since March 2014, I would like to thank-you for submitting these comments and also say that we very sorry to hear of your negative experience at our dealership, I understand that this happened some time ago, since then we have made some changes; a new service manager and some new front end staff to help improve our customer service level. I would like to extend that you come back to our dealership to get your oil changes and other services done, where I am certain we can make it a posi... read more
Over charging service/parts I was a Service customer for 6 years, never questioned my service and parts billing. Just had a sensor replaced and was charged 20% OVER FULL Toyota retail (checked with 4 other Toyota Dealers in the Lower Mainland to confirm). Not only was I shocked, but the explanation I was given - the dealership can charge what the market will accept.....I could not believe it! I have to wonder how many service customers have been overcharged simply because the White Rock area customers did not question the pr... read more
Be very careful and wary of this dealership My parents, who are both in their late 70's, purchased an 08 RAV4 from this dealership new. They have taken excellent care of their vehicle with regular servicing, oil changes, etc at the dealership and have paid dealership prices. Their vehicle only has 95k on it as they don't generally drive any great distances. They noticed several warning lights come on their dash and have spent a great deal of money and time getting the problem diagnosed. The issue appears to be that the timin... read more
WARNING!! DONT FALL FOR UNDERCOATING/OR PAINT PROTECTION I purchased a brand new white 2014Toyota Rav4 from this dealer on august 5th 2014. The finance department forced the paint protection and sound shield/undercoating down my throat with a discount., $499.00 each and they sold me for 698.00 for both. As of today September 13th 2014 the paint protection was already washed off once and they reapplied it and again its washed off. The sound shield has been done three times now and its still not drying. At this point even if b... read more
Business response:
Reshaud, When I came to work today ( Monday ) I saw a note on my desk that you still had concerns about the wetness of undercoat that we applied to your Rav4. While this product will develop a skin and cure over time, it does not ever get hard like a paint does. It must remain pliable to allow for the bending and flexing that takes place on the underside of the vehicle during normal driving conditions. This being said, I know how frustrated you have felt having made several trips to the dealership seeking a remedy, and now y... read more
Will never return to this dealership I will never return to this dealership, and would urge anybody thinking about going here to reconsider. Sure, maybe you've been looking for a specific vehicle and these guys just got one! Exciting right?! Wrong. Wait for another dealership to get one in. Waiting sucks, but you know what's worse? Buying a "mechanically inspected" used vehicle here, and then 6 days later having it sputter out and die. "Not to worry, I just bought this thing; we will work something out. We'll talk to the Sal... read more
Business response:
Hello Jordan, I am sorry to hear that you have had problems with your 2006 GMC Canyon. As per our discussion yesterday, we are willing to help out with this situation. I believe I may have been unclear, so I would like to clarify for you what we can do: We are willing to pay for a diagnosis of the problem to start with. With this being a condition that was not present at the time of our ownership of this truck, we need to first determine the cause of the problem. We recomend option#2 to save you the expense. 1.We are willing... read more
We purchased a 2010 Mazda CX-9 from this dealership and after a very unpleasant negotiation purchased the car. The car has a keyless entry FOB and when we returned to complete the sale our salesman, Tom, was not working. Another salesman delivered the car to us at the dealership but could only find one FOB. He assured us the other one "must be around somewhere" and told us he would let Tom know and assured us someone would call to arrange delivery of the FOB. We did not receive a call and when we called to inquire Tom told u... read more
Had a tire chance done at the dealer for my Toyota Venza. When the car came out, the light grey driver seat had a big black dirty bottom mark that came from mechanic's coverall. I complained and they cleaned up. The adviser claimed the dirt was gone. But it wasn't. They told me to come back to see manager. just brushing off to somebody else. i have limited time. I ended up cleaning by myself. This was 2nd time I had un happy experiences. I will not go back again.
Frequently asked questions about OpenRoad Toyota Peace Arch
How is OpenRoad Toyota Peace Arch rated?
OpenRoad Toyota Peace Arch has a 4 star rating with 281 reviews.
When is OpenRoad Toyota Peace Arch open?
OpenRoad Toyota Peace Arch is closed now. It will open at 9:00 a.m.