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OpenRoad Toyota Peace Arch
- Other
- Surrey, BC
About this business
Location details
3174 King George Blvd, Surrey, BC, V4P 1A2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I am a newer resident to the BC South Coast. Have had previous Toyota vehicles purchased and serviced ongoing in either Calgary or the Metro-Toronto area. My two recent service experiences at Peach Arch Toyota for both an Out of Province Inspection and Oil Change have been considerably below average. This dealership does not understand deadlines nor customer service and accountability. I have never before encountered a 2.5 hour timeframe for a routine oil change (actually scheduled an appointment!) nor 3 hours for a promised... read more
A service advisor indicated to me that my extended warranty was showing "suspended" when I brought my Highlander in for repairs, and I was facing some very expensive repair work right before Christmas. The thought of having to cover the estimated bill myself was very distressing. When i asked the service manager Mr. Wong for help he insisted that the problem was my responsibility and that he was not prepared to act on my behalf to correct the situation. He said " It would take me (Mr. Wong) too long to contact Toyota and the... read more
I love my Prius but this is the worst service department I've ever encountered. A price comparison shows Peace Arch significantly higher than other Toyota dealerships in the lower mainland. I hear that staff get their cars serviced elsewhere. Service Department operation is so bad that I have twice complained to the president of Toyota Canada, who seems unable to effect any change in dealership operation. In the 4 years since I bought my Prius, my car has only been ready at the time promised three times, and nobody bothers t... read more
They try to advance the servicing schedule every time you go in for a regular appointment, and somehow never noticed that my radiator cap had completely deteriorated over the years, meaning I had to find out while on vacation.
Frequently asked questions about OpenRoad Toyota Peace Arch
How is OpenRoad Toyota Peace Arch rated?
OpenRoad Toyota Peace Arch has a 4 star rating with 281 reviews.
When is OpenRoad Toyota Peace Arch open?
OpenRoad Toyota Peace Arch is closed now. It will open at 9:00 a.m.