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Northland Nissan
- Other
- Prince George, BC
About this business
Location details
1995 20 Ave, Prince George, BC, V2L 5R7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brake Problem Attention Shawn Tyacke Jr. and T. Keown We brought our Nissan Rogue in on March 11/2015, and they did a recall and a courtesy inspection.They did a brake inspection and all it said was that the rotor was pitted and rusty, they didn't say how much was left on the brakes,we went about 2500 kms and It was metal on metal.I had to get new brake pads and have the rotors turned,i thought they should have let us know if we needed brakes that soon. Sue Clarke
Business response:
After our conversation today I would like you to consider removing or changing your review on dealer rater. After speaking, you now understand that a brake inspection wasn't performed as you had previously thought. We are willing to work with you in the future, and hope to resolve this in a mutually beneficially manner.
Cost me a lot of time and money to get recall fixed I found out I needed a recall fixed on my old timer. I drove from Burns Lake to PG on November 20/14 for a 12:30 appointment. I was told to come back at 1:30 since service was behind. After sitting for a half hour I was told to go home since the part ordered was wrong.I finally managed to get back on December 4, 2014 after rescheduling 3 times due to road conditions. My 12:30 appointment was moved to 2:30 pm. I finally got out of there at 3:00 pm to drive back to Burns Lake... read more
Money more important than Customer Service Unfortunatley 4 months after buying a vehicle my AC went and it continued to go once a year thereafter, Then the 3 or 4th time they charged me for it as warranty was over even though it obviously never was working properly in the first place. I just think money is more important than doing the right thing.
Falsifying Price Shawn gave me an all in price on a Juke, which included taxes, add ons and everything else included. However, he gave the financing lady a different number that was 4000 dollar more then what he and I had agreed on. He claims that he never gave me an all in price but I have the email to prove that he did. Jared only gave me the price I had agreed on prior to going into financing as a pathetic attempt to get me to shut up. If you are a young girl looking to buy from here I would strongly recommend not dealing... read more
Business response:
Hi Ebonie, My name is Peter Sia, I am the General Manager of Northland Nissan. I want to personally apoligize to you for this miscommunication in price during the purchase of your vehicle. The error was entirely on our part when the price was quoted to you, and we have dealt with the issue on our end. As you know, sometimes these off-site sales can get overwhelming and errors do happen, and we appreciate your patience while we addressed the issue. Thank you for identifying the error to us and allowing us make it up to you. W... read more
Started positive but ended a typical Northland Deal My wife and I were looking for a new Car we went to Northaland Nissan for three reasons 1. I'd dealt with Tyson previously and felt he was honest and I could Trust him and 2 I've owned and was very happy with a previous Nissan and 3 a coworker recommended Nissan saying she was very happy with them. I visited the dealership initially to look for a truck but the Nissan Trucks didn't fill my needs. so I talked my wife into visiting the dealership even though we had great reser... read more
Business response:
Hi Andrew, We're sorry that your experience here did not meet your expectations. We strive to offer our customers the best service during their vehicle buying process. In this case, we were able to get you approved, however the bank did stipulate a maximum amount that you were able to finance, based on credit. Because of this, we weren't able to include the extended warranty into your financing, however you did have the option to purchase it outside of the financing, as well as the tires. All of our protection and warranty p... read more
mike was a dream to work with! Came in on his day off to help me! Very accommodating. Gained my trust easily and worked hard to find me the right vehicle. Just as we started to talk # the sales manager stepped in out of nowhere applied slimy sales pressure and ruined the sale. Spoke to the G.M. who made lame excuses for his sales manager. Told me that pressure is sometimes needed and that their job was to sell cars. I was buying this car! we were off in price by 250$. We had hardly even started negotiations, I am baffled Tha... read more
Business response:
Hi Linsey, Thank you for taking the time to share your feedback. We are very sorry that you left here unhappy, that was truly not our intention. We realize that the customer experience can sometimes differ between salesmen and sales managers because they have not yet had the time to earn your trust. We strive to deliver a positive buying experience to each one of our customers, and I hope that if you give us the chance to earn back your trust that we can make it up to you. I hope to see you again Linsey, and please reach out... read more
The service department is excellent and I have told the Service manager that I believe that he and his department are the only ones with ethics at the dealership. When I purchased my vehicle, I was directly lied to by the Sales Manager. I was told that there was a gas tax that the governemnt required them to charge that was $96. I asked him if he was charging me $96 for a tankof gas and he respinded that he was not; that it a tax he was required to charge by the government. It took me 3 months to confirm with government offi... read more
Business response:
Hi Weldon, After we had met a few months ago I was under the impression that this issue was dealt with. After your comments and concerns that day we have properly addressed everything and have made substantial improvements from that day forward. Is there anything else we need to discuss? Once again, I appreciate all your concerns you have addressed but I hope we can move on from this point forward. Jared Crellin 250-561-8797
Frequently asked questions about Northland Nissan
How is Northland Nissan rated?
Northland Nissan has a 4.7 star rating with 1,393 reviews.
When is Northland Nissan open?
Northland Nissan is closed now. It will open on Monday at 9:00 a.m.