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North Bay Toyota
- Car Dealers
- North Bay, ON
About this business
Location details
640 McKeown Ave, North Bay, ON, P1B 7M2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We drove from Temiscaming to North Bay yesterday for the scheduled appointment on 17th of October. We just found at the Toyota service department that no appointment was scheduled contrary to the email confirmation from Keith Newton. After waiting 2 hrs, we returned to check the status of the maintenance. Our truck was still in the main entrance and nothing was done. We did not have time to wait another 2 hrs or more and we just left. We have lost half a day and spent fuel for nothing.
I spent 1800 in 10 days and got a dent on my hood while there.
You do not want to purchase a vehicle from this dealership for safety and buyer security reasons under any circumstance. I purchased a new $52,000 vehicle from these clowns and they mismatched the tires and did not disclose it at the point of sale. I would never have purchased a vehicle much less a new one with mismatched tires for any reason. No tire manufacturer either endorses or recommends this very dangerous practice. If you lined up 1000 people and asked them if they would purchase a new vehicle with mismatched tires y... read more
We test drove the Jeep yesterday. When it was time to sit down and talk numbers, Roberto gave us a slap with his offer of our jeep that we would trade in. The reasoning for his low ball price was the write up of a jeep that they found at a garage out of province. This partucular vehicle was in an accident.(which they failed to mention) The lack of customer service or attept to gain a new customer was the lowest I have ever seen in my life. Btw, we buy new vehicles every 3 years!! Thats a lot of commission out of your pocket ... read more
Our 2014 RAV4 with less than 155,000 km required a total transmission rebuilt because of "internal self-destruction" just days after being checked and transmission fluid topped up by Toyota. It cost us over $7,000 for total rebuilt by a 3rd party who specialize in transmission rebuilt. It was disheartening to know that Toyota were not able to help with the cost of repair because we took it to a 3rd party who specializes in transmission rebuilt. Toyota also didn't admit or take ownership that this transmission rebuilt never s... read more
Service is less than ideal. Repeating the same thing to correct account info. No way to leave message about needing an appointment. Which I tried because app isn’t great. Only to leave a message during business hours and not hear back.
Business response:
We are sorry to hear about your experience trying to book an appointment after hours. We usually need to confirm appointments during business hours so we can obtain details of what you may need completed. However, There are a few quick ways to reach us via online methods. For routine services, you can book directly online by creating an account through the Parts & Service tab https://www.northbaytoyota.com/en/form/service-appointment/5. You can also reach out to us on Facebook anytime and someone will try to respond as quick... read more
I leased my vehicle from Toyota in 2017 had excellent service until this last year. I have brought my car in half a dozen times in the last year for the same issue. They drive it for 2km to and from the dealership (I checked the odometer) which is basically around the block and keep telling me they don't "hear" the noise I'm describing (it's a strut issue). Finally this past week I brought it in and they say they know what it is, ordered the part, fixed it. I picked up my car after hours as I was working late. Go to drive it... read more
Business response:
Hi Alyssat, We understand your frustration and will do everything we can to correct this issue in a timely manner. If you would like further clarification, please contact Peter at (705)474-9991.
Did not tell me the machine to reset my tire monitor was not working on 29 April 2021, I returned on 30 April 2021 and was told to call back Monday to see if machine was fixed so I could have the my tire monitor reset. Your people should have told me this on 29 April. Doug Warwick
Business response:
Hi Doug, We strive to do our best, and your satisfaction is really important to us. We have relayed your comments to our team, and hope this will not happen again. Your feedback is appreciated. FYI, you can come in anytime as we now have a 2nd tool to address those issues. If you would like to discuss further, please contact Peter at 705-474-9991. Thanks
Terrible service! They are great when your buying the car but the service department is dismissive, terrible to deal with if you have complaints about them
Frequently asked questions about North Bay Toyota
How is North Bay Toyota rated?
North Bay Toyota has a 4.7 star rating with 1,902 reviews.
When is North Bay Toyota open?
North Bay Toyota is closed now. It will open tomorrow at 8:00 a.m.