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Mississauga Toyota
- Car Dealers
- Mississauga, ON
About this business
Location details
2215 Dundas St E, Mississauga, ON, L4X 2X2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Incorrect Diagnosis Truck was running rough and Miss Toyota diagnosed it as a dirty sensor. After $ 615 plus tax the truck is still running rough and is not fixed yet. No consideration was given to other possible causes such as bad gas. After they took my money they did say that the truck still started rough after they fixed it and it was most likely the gas. Perhaps that was the problem all along and perhaps they should have done something about the gas. This is not the usual high quality diagnosis service I have rec'd from... read more
Business response:
Hi Jeff. My name is Daniel Pellico and I am the Fixed Operations Manager. I am sorry you do not see the value in the service we provided. I would like to clarify and rectify your experience. Can you please email me directly at dpellico@mississaugatoyota.com with your contact details? I look forward to hearing from you. Thank you, Daniel Pellico Fixed Operations Manager dpellico@mississaugatoyota.com
8:00am Tuesday Nov 26th. #1 When booking the visit the first time the on line booking doesn't work. I would suggest fixing it or deleting it until it does. #2. The second time I got a man who was asking me all the questions that are in your computer. I drive a lease and to be asked for the serial number the license plate and other things is a waste of my time. Since he wouldn't look up this information there was no need for proceeding. #3 the third time I tried to book I got a woman who seemed to know what she was doing and ... read more
Business response:
Hi KCB. My name is Anthony Gallucci and I am the Service Manager at Mississauga Toyota. I am truly sorry to hear that you did not have a world-class experience at our dealership. We appreciate your feedback as we look at every experience as a learning opportunity for our team. I cannot seem to find your customer file in our database to contact your directly. Can you please contact me at agallucci@mississaugatoyota.com? I would like to discuss this further and help rectify your experience. Thank you very much and have a nice ... read more
We booked an appointment for tire change to winter tires. Well after 2.5 hours the car was not touched or worked on. Why make an appointment if your not taken and worked on for your scheduled time. It’s absolutely unacceptable to wait over 3 hours for a job that takes no more than 30 minutes, and not once did a service advisor have the common courtesy to let my husband know he would be waiting longer then expected. I would not recommend wasting your time. This location doesn’t have a clue what the word customer service stand... read more
Business response:
Hi Van. My name is Anthony Gallucci and I am the Service Manager. I am truly sorry to hear that you did not have a world-class experience at our dealership and had to wait that long for your tires. I cannot seem to find your customer file in our database to contact you directly. Can you please contact me at agallucci@mississaugatoyota.com. I would like to discuss this further and apologize. Thank you, Anthony Gallucci, Service Manager
Here for my first tire change and it has been more than 2 hours and still not ready I Had to cancel my next appt
Business response:
Hi There. My name is Anthony and I am the Service Manager. I am sorry for the wait time. It is our busiest season so we experience longer then normal wait times. As you did not leave your name, if you are still at the dealership, please ask the Service Department for me and I will personally look into your vehicle status. If you have already left, can you please email me at agallucci@mississaugatoyota.com? I would like to apologize. Look forward to hearing from you, Anthony Gallucci Service Manager
my first oil change and it has been more than 3 hours and not ready. Btw, they did not find my appointment. I didn’t sleep because i work overnight and i’m tired waiting so long.
Business response:
Hi there. My name is Anthony Gallucci and I am the Service Manager. I am truly sorry to hear that you did not have a world-class experience at our dealership. We appreciate your feedback as we look at every experience as a learning opportunity for our team. I cannot seem to find your customer file in our database to contact you directly. Can you please contact me at agallucci@mississaugatoyota.com? I would like to discuss this issue further and personally apologize. Thank you very much and have a nice day. Kindest Regards, A... read more
Disappointed We previously requested the service to be finished by 12pm. We show up at our scheduled time at 8:15pm. Albert Hung comes at 10am informing me that additional services are needed. I asked if it would be done by 12pm. He says, he would need 2 hours. I agree. He comes back 1 min later and gives me a cost of $761 to complete the service. I still agree. It's now 1pm and I am patiently waiting, no one bothers to give me an update to say its running later than expected. Which I don't mind, because I know they are busy... read more
Business response:
Hi Dex. My name is Daniel Pellico and I am the Fixed Operations Manager at Mississauga Toyota. We are sorry to hear you had a disappointing experience. Can you please email me directly at dpellico@mississaugatoyota.com with your contact details? I would like to rectify the situation and apologize for the confusion. Hope you have a great weekend!
Without warning We have been servicing our 2014 Toyota Camry at this dealership for the last 4 years and received a commercial / Taxi vehicle discount on service and parts and labour. The last time we had the car serviced they informed us afterwards that they no longer would give us the discount that so many taxi owners relied on to help bring operation costs down. Don’t know if we’ll be going back.
Business response:
Hi there. My name is Daniel Pellico and I am the Fixed Operations Manager. We are sorry to hear that you did not have a positive experience in terms of pricing. As a policy, we do not discount oil changes, only the other services. I am not able to pull up your contact information as a name was not provided. If you would like, please email me directly at dpellico@mississaugatoyota.com. I would like to rectify the situation and thank you for your loyal business. Hope you have a great weekend!
Bad customer service We ordered a car on July and were told and it will need 4 months to deliver. We tried to contacting the salesman several times through emails and leaving voice messages never heard back from him. Finally after many trials for weeks, we called the office and threatens to escalate it because we did not hear from the salesman. Few minutes later called and when we asked for ETA, he could give us one. Never encounter such a bad customer service. Stay away from Mississauga Toyota, they have no professionalism
Business response:
Hi Aj. My name is Jim Tsiliras and I am the New Car Manager at Mississauga Toyota. I am truly sorry to hear that you did not have a world-class experience at our dealership. I cannot seem to find your customer file in our database to contact you directly. Can you please contact me at jtsiliras@mississaugatoyota.com? I would like to discuss this issue further. Thank you very much and have a nice day.
Long time customer in the service department, getting worse Have been going to Mississauga Toyota for about 20 years starting with a 1988 Supra and continuing with my current bought at Mississauga Toyota 2017 86. Had always had a great experience, usually dealing with John (forgot his last name). Since I got my 86, the service seems to be getting worse. Making an appointment and showing up on time only to find work isn't even started for 1/2 to 1 hour after the scheduled time while I walk around waiting. I would understand i... read more
Business response:
Hi there. My name is Daniel Pellico and I am the Fixed Operations Manager. I am truly sorry to hear that you did not have a world-class experience at our dealership. We really appreciate your loyalty and business and would like to make it up to you. We will install your snow tires free of charge. I cannot seem to find your customer file in our database to contact you directly. Can you please contact me at dpellico@mississaugatoyota.com? I would like to discuss this issue further. Thank you very much and have a nice day.
Frequently asked questions about Mississauga Toyota
How is Mississauga Toyota rated?
Mississauga Toyota has a 4.4 star rating with 2,776 reviews.
When is Mississauga Toyota open?
Mississauga Toyota is open now. It will close at 6:00 p.m.