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Lexus On The Park
- Car Dealers
- Toronto, ON
About this business
Location details
1075 Leslie St, Toronto, ON, M3C 2J7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer Service. I called in for a quote on breaks and the lady was unsure about what the service dept had told her. I emailed service after the call and got a different price. The car jockey who greeted me when I pulled in was very good but the girl at service reception acted annoyed that I came in. No smile no greeting just sit there and someone will be with you. The guy who wrote up my order was very good however he could not find the person to give me a ride to the bus stop. No big deal, I walked. When I came to pick up... read more
Business response:
I apologize for your unsatisfactory experience, but thank you for taking the time to share the issues. I will take prompt action to fix the situation and make sure that we will improve our service. Alistair Baxter General Manager
Reliability Brian has been quarter-backing our bi-annual servicing for 10 years and never missed a beat! His survey results show 4.9 out of 5 because "pricing" clocked in at 4 out of 5.........but, Brian doesn't set prices. So, he gets a big 5 from us on all categories. Steve S.
Business response:
I`m glad you are satisfied with our service. Thanks for the perfect rating! Alistair Baxter General Manager
New Car Purchase We purchase a Lexus RX 350. Our advisor was Eric Kuo. Eric is very professional, knowledgeable and very pleasant to work with. We are very happy with service and support. Would always recommend.
Business response:
Thanks for the perfect rating! Enjoy the ride on your RX350. Alistair Baxter General Manager
Great Service! We experienced great service when trading our old lexus for our new one. Ben was a great help and is an amazing sales associate! Thank you for your great service Lexus on the Park.
Business response:
Thanks for your purchase! I`m glad you had a great experience in our dealership. Enjoy your car! Alistair Baxter General Manager
Loaner Policy Your above survey says it all....but, in addition, I found your loaner arrangements a big plus. No hassle...even got a car identical to my own. Worth the trip!
Business response:
Great!!! Thanks for taking time to write a review for us. Alistair Baxter General Manager
Tire Change Service was great and offered lunch as well which was a very nice touch. The extra perks are what keep me coming back to Lexus on the Park.
Business response:
Thanks for the perfect rating! I`m glad you enjoyed our service. Alistair Baxter General Manager
not your "average" dealership just wish to thank the great people @ lexus on the park for the wonderful experience we had in purchasing our first lexus. the place was really welcoming, great ambiance, very well organized staff. extra kudos to Thomas Homewood who treated us with such care and honesty you wouldn't find in other dealerships - no pressure involved!
Business response:
Great! I`m glad you are happy with your experience with our dealership. Take care. Alistair Baxter General Manager
ES 350 Ben was very informative and accommodating. He wanted to make sure I left the dealership satisfied. He didn't take offence to any weird or outlandish questions or concerns i had, and that made me feel comfortable around him. I'd defiantly see Ben if I were thinking of purchasing a Lexus from Lexus on the Park. 5/5
Business response:
I’m looking forward to having you again as a guest in our dealership. Do checkout our website page for promos that you might be interested in. Alistair Baxter General Manager
Still waiting I have been waiting since my service on Mar. 28th and the ensuing crack in the area that was serviced near the rocker panel, to have the situation resolved. I met with Alister (GM) and Abid (service mgr.) on April 14th on this issue. We could not agree on the cause, because there were no signs of damage, but to move forward, I agreed to pay approx. $800, for a new rocker panel. Alister said he would order in the part, have it pre painted, and give me a call. Since then, nothing! Not a word or email from either ... read more
Business response:
Dear Tony, I would like to apologize for the delay in the part being painted for your vehicle and no follow up with you. We did try to help with the pricing for the damage which was on the vehicle plus we did also cover the cost of your tire just as a goodwill gesture from Lexus On The Park. The day you wrote this review as the same day the part got painted and was ready for install. I know Zack followed up with you as soon as he found out. We tried to do everything on our part but due to human error we were not able to foll... read more
Frequently asked questions about Lexus On The Park
How is Lexus On The Park rated?
Lexus On The Park has a 4.7 star rating with 3,518 reviews.
When is Lexus On The Park open?
Lexus On The Park is closed now. It will open tomorrow at 9:00 a.m.