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Lexus of Richmond Hill
- Car Dealers
- Richmond Hill, ON
About this business
Location details
11552 Yonge St, Richmond Hill, ON, L4E 3N7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very bad buying experience. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them.
Business response:
Hi there, we’re sorry to hear this. We take feedback seriously and want to make things right when we can. If you’re open to a conversation, please reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
🚨 Lexus failed me — this car is a lemon. 🚨 While driving 70 km/h during rush hour, my Lexus stopped in traffic with no warning. Police had to escort me off the road. Lexus refused to send a loaner or even an Uber — because I was “too close to home” (under 80km). This car already had major wiring issues (caused by rodents due to soy insulation), and now it’s putting my safety at risk again.
Business response:
Extremely Disappointed with Lexus and the Dealership’s Lack of Responsibility I’m shocked by how poorly Lexus handled a serious and dangerous situation. While driving at 70 km/h on a major road, my Lexus suddenly stopped in the middle of traffic — no warning, no control, just the hazard lights flashing. Other drivers nearly crashed into me. Thankfully, a police officer saw what happened, turned on his sirens, and helped me get the car off the road to a safe area. I contacted Lexus Roadside Assistance using the emergency butt... read more
They are worst in customer service . My car has issue and for battery is almost three weeks I am waiting and no one take any responsibility . They didn’t offer any car instead till the time I asked for that . Never back to this branch . Carolina everyday say something new about the issue . Worst customer so far
Recently had a service in RH Lexus. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year.
Business response:
We’re so sorry to hear your service experience for your vehicle with us didn’t meet expectations, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
I took my NX for service to this dealership where I purchased it new. I have been there more than 10 times thanks to outsourcing quality of Lexus Canada factory who built this model. This dealership do not solve the service issues 100% and there is always something is left undone or there is something new with car when it is picked up after each service. I have encountered with so many service personnel here and discovered the whole service department is let down by the service manager who doesn’t take responsibility of her ... read more
Business response:
We’re so sorry to hear your service experience for your vehicle with us didn’t meet expectations, Sohi, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
The most frustrating aspect was the lack of communication and follow ups- regarding any updates with our car that was taken in for repairs about 8 months ago. They provided assurances but failed to deliver on their promises, leaving me to cover additional rental expenses out of pocket. I hope they improve their procedures to provide better support and communication to customers in similar situations in the future.
Business response:
We’re so sorry to hear your experience with us didn’t meet expectations, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Their support is so poor, I got a 2023 Rx hybrid and every day due to engine alarm or other issues I have to go to the dealership and again when I get my car the same issue pop up. They are not responding properly. I am totally disappointed from them.
Business response:
We’re so sorry to hear your experience with us didn’t meet expectations, Masoud, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Beware of their attempts to try and extract unnecessary service fees if you plan to buy out your lease. They continously tried to tell me that the safety on the car I was buying had to be done with them. That was completely false and shameful on their part. It took me an extra two weeks of back and forth before they relented and agreed that I was right.
Business response:
We’re so sorry to hear your experience with us didn’t meet expectations, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Terrible service. Oil change takes them to do for 5 hours. Do not go there
Business response:
We’re so sorry to hear your experience with us didn’t meet expectations, Val, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Frequently asked questions about Lexus of Richmond Hill
How is Lexus of Richmond Hill rated?
Lexus of Richmond Hill has a 4.5 star rating with 4,107 reviews.
When is Lexus of Richmond Hill open?
Lexus of Richmond Hill is closed now. It will open at 7:30 a.m.