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Lexus of Richmond Hill
- Car Dealers
- Richmond Hill, ON
About this business
Location details
11552 Yonge St, Richmond Hill, ON, L4E 3N7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Don’t trust anything that they tell you verbally. Read your contract carefully before you sign it.They tell you something and put something else on your contract. They said they were charging me the car thefts tag for $250 but put $872 on the contract that I found out later when I got home.On top of that I had to cancel my contract because they disclosed some issues exactly on the day of closing that I wasn’t aware of and didn’t want that car and lost my deposit.
Business response:
We hate that your experience didn’t go as it should have. If you’d like to talk about it, we’re here to listen. You can contact us anytime at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
We are very frustrated with the service at Lexus Richmond Hill. This experience was very disappointing. After picking up our car from service at Lexus of Richmond Hill, it immediately started making a long, annoying sound when opening the trunk or any door. This problem did not exist before the service. We called multiple times, left voicemail messages, and even contacted other departments, but no one managed to connect us to the service department or return our calls. We expected much better service quality and communicatio... read more
Business response:
We saw your review, and we’re sorry your experience didn’t go as it should have. We’d like to learn more if you’re willing to share. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
******Lease Buyout and Safety Inspection troubles****** I originally gave Richmond Hill Lexus a 5 star review when I purchased my RX 350 in 2022. Unfortunately, I am now changing that to a 1 star rating due to my recent experience with their service department during the lease buyout process. As part of the buyout, I was told the safety inspection had to be completed at Richmond Hill Lexus. However, Ontario regulations state that any DriveON licensed inspection station (including independent mechanics) can issue a Safety Sta... read more
Business response:
We can tell you’re frustrated, Prince, and we’re sorry. We don’t take feedback like this lightly. If you’re willing, we’d like to learn more and see if there’s anything we can do to make this better. Reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Service department, sales department all lie though smiles on their face. Don’t trust them
Business response:
It sounds like something really went wrong during your visit, and we understand how that can be upsetting. We want to make things better - would you be willing to share more details with us? Please reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
They charge unreasonably for services which have never been done. This is the second time when I go to pick up my car for an oil change and they fraudulently charge me for rotation of tires (I changed all 4 tires one month ago and did drive less than 1K before today when they told me they have done rotation…for what for new tires?), service of breaks (which were completely intact when I changed my tires one month ago) etc, cleaning HVAC (for a car which has been driven only 40K) etc. They asked me to pay $1200 for a routine ... read more
Business response:
We're so sorry to hear your oil change service with us for your Lexus didn't meet expectations, Mo, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Bought a used Lexus in April. Great car but received it with small dents on the doors. Show it to sales rep I bought it from. Said she was going to look into it and take care of it. four months later and still waiting. Your customer care is very lacking. Seems to me that get the sale and forget about the follow up, I have already mentioned the lack of customer care this dealership provides to my friends.
Business response:
It seems like you left feeling disappointed and unheard, Lou, and that's not the kind of experience we aim to provide. Would you be open to sharing more so we can address this properly? We're here at customersupport@weinscanada.com - The Lexus of Richmond Hill Digital Team
I am not satisfied with Lexus of Richmond Hill, because the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the service area, and by reviewing the footage, they could have clarified what really happened — but they refused to do so. As a result, I was left with a massive cost, and at no point did they support me or take my concerns seriously. To this day, I still don’t know what exactly caused the problem with my car, and they made no ef... read more
Business response:
We can tell you’re frustrated, and we’re sorry. We don’t take feedback like this lightly. If you’re willing, we’d like to learn more and see if there’s anything we can do to make this better. Reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
2 hours for the earliest booked appointment for an oil change Will not be back and not cheap $186.00.booked appointment for 7:30 and after questioning them why it was taking so long told the tech guys who do the oil changes don't start till 8:00.!!!!
Business response:
We can tell you’re frustrated, and we’re sorry. We don’t take feedback like this lightly. If you’re willing, we’d like to learn more and see if there’s anything we can do to make this better. Reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Warning: Avoid Adam Fang at Lexus of Richmond Hill. I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I encountered one of the most dishonest sales experiences I’ve ever had. Sales rep Adam Fang lied and claimed the configuration I wanted didn’t exist anywhere in Canada not in Calgary, not Edmonton, not even available to order. He never checked inventory, never called anyone just pushed me into a different car (Cloudburst Grey) claiming... read more
Business response:
Hi Hen, we’re sorry to hear this. We take feedback seriously and want to make things right when we can. If you’re open to a conversation, please reach out at customersupport@weinscanada.com. - The Lexus of Richmond Hill Digital Team
Frequently asked questions about Lexus of Richmond Hill
How is Lexus of Richmond Hill rated?
Lexus of Richmond Hill has a 4.5 star rating with 4,107 reviews.
When is Lexus of Richmond Hill open?
Lexus of Richmond Hill is closed now. It will open tomorrow at 7:30 a.m.