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Ken Shaw Lexus
- Other
- Toronto, ON
About this business
Location details
2336 St Clair Ave W, Toronto, ON, M6N 1K8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
don’t hav zero star option. . Michael advertised a vehicle on FB Marketplace, when I contacted him, he asked me if I had any luxury vehicle before and asked me to send drivers license, which I sent. he asked me to come to dealership to see it in person, I reached there within 45 minutes, once I reached there he said sorry it’s sold. Why would you waste someone’s time, ask your manager before calling clients to your dealership. It’s rude and unprofessional, I will not recommend this sales guy or store who don’t respect other ... read more
I am sharing my experience publicly now as I have exhausted all formal channels without resolution, despite all my good faith efforts. If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. The business is not even accredited by the BBB and has already complaints left unaswered. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, To... read more
I am sharing my experience publicly now as I have exhausted all formal channels without resolution, despite all my good faith efforts. If only I had seen the many other negative reviews before — several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. The business is not even accredited by the BBB and has already complaints left unaswered. On January 11, 2025, I test-drove, and on January 15, I purchased a “Certified” Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, To... read more
Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car.
I have had the worst experience at this dealer. I walk in and try to purchase an RX500 that they had available prior. I had spoken with a sales person on the phone and told me I was able to purchase it. I drive all the way from Ottawa to Toronto to put a deposit and start all the paper work. I get there greeted me with respect and coffee. Then the sales person go speaks to the manager and the manager by the name of Christopher Aloisi was the rudest person I have ever meet in my entire life. Screaming at me and yelling in his... read more
They charged me full price for half the work. My first and last experience at Ken Shaw Lexus. I decided to take my Lexus to a Lexus dealership for a 4 wheel alignment. So I bring my car to the dealership on a Saturday morning for my appointment. As I wait over an hour before being called to tell me the car was ready. I walk over to the service desk and ask to see my results of the alignment. As i'm looking over the adjustments made on my 4 wheels, I noticed that the mechanic had made a few adjustments to the front wheels. As... read more
Business response:
Hi DickNickle, you can rest assure that we pride ourselves on the highest level of integrity, as many of our loyal guests can agree with. Our Lexus trained technician performed an alignment on all four wheels and can confirm that the rear alignment results were adequate. It does not benefit you, our guest, nor our Service department and other drivers on the road to lie about the results. If you would like to discuss anything else you may get in contact with myself or Shameer, our Service Manager again. Kind Regards, - Danny ... read more
Poor service and lack of professionalism. Visited the Ken Shaw Lexus Service Department on Oct 27, 2018, beside giving me wrong quotes multiple times and each time he was blaming his coworkers for his mistake and never accepted responsibility for his own errors.
Deplorable experience I was a loyal customer until my last visit when I encountered sales associate Betty Yang. She was from the start extremely rude and uninformed about any of the details of any car. She was unwilling to answer questions or even show the cars I was interested in. Any question asked was met with an attitude and ignorance regarding the vehicles. I am a physician and am accustomed to helping others and expect the same. Save your time and money and find another dealership. I will be taking my business elsewher... read more
Business response:
Hi Josh, thank you for writing us a review. Feedback from guests like yourself is very important to the Ken Shaw Lexus team, and we appreciate you taking the time to let us know your concerns. As we hope you know from past experiences with our team, this is not how we intend to do business with our guests. If you have any further information for us on this matter we ask that you contact Danny Jamal at 416-766-0055 x177
Worst experience ever One of my worst experiences with a car dealer. Gave me a great deal over the phone on a new CT200h. From ottawa so I couldnt see the car but since it was new i wasnt expecting it to be a problem. Emailed the salesperson (Mark) several times to make sure the car was fine and he replied all was well. Flew in with my wife to pick up the car and when I inspected the car I found two small dents on the door. The car also wasnt (prepped) cleaned inside and out (finger prints on the ceiling and doors and the st... read more
Business response:
Thank you for the feedback and appreciate the opportunity to do business together. As our previous emails to you stated, we would have liked to get in contact with you so that we could discuss your experience. We have taken all of your points above and will be implementing improvements with our staff to make sure that this does not happen again. Again all experiences are important to us. Thank You
Frequently asked questions about Ken Shaw Lexus
How is Ken Shaw Lexus rated?
Ken Shaw Lexus has a 4.4 star rating with 1,089 reviews.
When is Ken Shaw Lexus open?
Ken Shaw Lexus is closed now. It will open at 9:00 a.m.