This profile has been claimed by the business owner or representative.
Jim Pattison Toyota Surrey
- Other
- Guildford, BC
About this business
Location details
15389 Guildford Dr, Guildford, BC, V3R 0H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
worst experience as the guy who came to help us was extremely very rude and was not interested in showing the car worst service ever
Business response:
Hello Amber, my sincerest apologies for your experience. If you have a chance, can you call me directly at (604) 495-4100 so that I can get more information as to who you were dealing with and help resolve the situation. Sincerely, Jeff Raybould, General Manager
Bad experience Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper there jd air gap between pain and bumper Call july 19 none called back went in on july 23 showed the body shop the problem so the manager told me it was painted before and the bumper after market thats why the paint came off but thats not true its the service and the job they did is bad after 2 weeks they called me back told me to go icbc so i went icbc and they said... read more
Business response:
Hello Raad, thank you for the review. I understand my Body Shop manager has spoken with you and we have you set up to come back for the bumper to be repaired. Please let me know if there is anything else outstanding. Best Regards, Jeff Raybould, General Manager
Worst Customer Service We have been to Jim Pattinson Toyota today as we were thinking to buy 2019 RAV 4 hybrid. The sales person showed 0 interest in our purchase. Rather than showing us the difference between trims just asked which trim you want , when we replied we want XSC trim, he said 2019 RAV 4 hybrid does not have any available so either go for base model or go to Limited model as no in between model available and indefinite wait time for all other models so just paid us deposit if you want any other trim and forget a... read more
Business response:
Hello Nik, My sincerest apologies for your experience here. I will be talking with Rashid about your experience as this is not how we do business here. We do currently have a wait list for the Rav4 hybrid it is true but we certainly do have gas Rav4’s to test drive. If the Rav4 is still on your consideration l list and would like to have all the up-to-date information laid out for you please contact me directly and I will deal with you personally. Sincerely, Jeff Raybould, General Manager
VERY BAD EXPERIENCE I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me, he said with pleasure he would take care of all. I got my car over there to fix it. On July 31 when I went to pick it up, not only he didn't fix some issue of my car he promised me up front but, also the front bumper they change it and did new paint was scratches and cheap on it and they tried to polish it. They couldn't get ride of the deep scratches and ... read more
Business response:
Hi Babak. I’m sorry for how this repair went however there are certain things that ICBC will allow us to repair under your claim and anything that is outside those parameters we are not allowed to add to the claim. Also Grant was not aware that your vehicle was a rebuilt vehicle when he initially talked to you so you may also want to talk to the previous repair facility that rebuilt your vehicle before selling it to you. We are more than happy to re-look at the scratch on the bumper you mentioned. Please contact myself or Ha... read more
Very bad experience I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying to charge and grab money on one excuse or other. Not helpful at all . Financial manager has poor customer skills. Never go to them . Frustrating experience. If you want good experience go somewhere else and stay away from there trap .
Business response:
Hi Amrita. Thank you again for taking the time to reach out to me regarding this misunderstanding. I’m glad I could assist you in the lease buyout and change your experience to a good one. Regards, Jeff Raybould, GM, Jim Pattison Toyota.
New vehicle I have recently purchased a New vehicle, being a 2017 toyota tacoma. After i purchased this vehicle, i was sent to a room where a salesman was VERY aggressive in trying to sell me extra warrantys. when i said "no" he aggressively shook his hand and said "FINE! ITS YOUR xxxxING VEHICLE!" and he said the F word.. Then he tried to sell me some stuff, to where i said NO.. he extremily aggressively shook his hands at me and said "FINE!!! ITS YOUR VEHICHLE! I DONT CARE" exact words. Second of all, i have spoken with ot... read more
Business response:
Hi Nick, I appreciate you taking the time to call me back regarding this situation. I have talked to the parties involved and they apologize for their errors. I hope that the solution we discussed meets your needs and we can move forward. Regards, Jeff Raybould, General Manager
Thanks for nothing I had the worst experience as a first-time buyer of a pre-owned car. My husband and I trusted the JP name and this was our first choice in dealership. We found and test drove the exact RAV4 we had been wishing for. Our sales associate, Terry, initially showed us the wrong Car Facts sheet for a completely different car. When he brought the correct one, it turned out that the car had been in several accidents, including one in the States. We wanted a bit more info about what repairs had been done, which he s... read more
Business response:
Hi Christel, I’m sorry but there seems to be some miscommunication about all of this. I did talk to Terry about the situation and he showed me his phone which shows the call being made to your husband at 9:51 am the morning after you were at the store. He had come in on his day off to gather the information on the vehicle and had left a message to call back. So unless the phone number he had is incorrect that is the only thing I can see that would have caused this set back. I am prepared to make things right if there is anot... read more
Try to avoid this dealership location I bought my first brand new toyota corolla 2009 at this location at the end of 2008. Since then, I have always been going to this dealership for regular maintenance and services every 6 months or so because this is the closest toyota dealership. However, I have been to few other Toyota dealership locations in the last 2 years while when I moved away from home. I realized that other dealerships werent as aggressive as this one in terms of pushing for the services. I am NOT very knowledgea... read more
Business response:
Hello, thank you for taking the time to write a review. As I do not know your name, I am unable to review your service history. I would appreciate it if you would call me, Jeff Raybould, General Manager (604-495-4110) to get a some details of what happened.
Locked in without any warning I was interested in purchasing a vehicle and made a special trip to show my wife on Easter Friday. I called in advance and the person on the phone stated they will be closing between 17:30 and 18:00. By 17:10 we had noticed the entrance and exit had been blocked by vehicles and our vehicle stranded in. We talked to the neighboring dealership who stated this is not the first time this has happened and stated they would call the manager. We were told the manager would be there in 45 minutes but no... read more
Business response:
Hi Navtej, my apologies you were trapped inside the lot. We do drive around the dealership before we lock up and put up our blockers so I apologize we did not see you during this process. Also we do not have a PA system as the city of Surrey wanted to reduce the outside noise level for the surrounding residential areas. If you could please call me at your earliest convenience, I would like to make this right by dealing with you personally on price of the used vehicle of your choice. Regards, Jeff Raybould General Manager jef... read more
Frequently asked questions about Jim Pattison Toyota Surrey
How is Jim Pattison Toyota Surrey rated?
Jim Pattison Toyota Surrey has a 3.9 star rating with 1,759 reviews.
When is Jim Pattison Toyota Surrey open?
Jim Pattison Toyota Surrey is closed now. It will open tomorrow at 9:00 a.m.