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Jim Pattison Toyota Surrey
- Other
- Guildford, BC
About this business
Location details
15389 Guildford Dr, Guildford, BC, V3R 0H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sales representative was amazing! He did everything he could to find me what I wanted. Anna however, unprofessional and frankly not helpful at all. I ended up with a far better approval then she had even attempted to offer. Impossible to get ahold of any finance manager in that place! Just to find out the gmc I wanted had a broken ac unit and the trim glue was literally melting off the doors! Do better you guys, embarrassing for such a large establishment.
Business response:
Hi Hayley, my apologies for your experience. I will be reviewing your complaint with the staff involved. We had the vehicle inspected by our technician; the A/C had the heat lock turned on, and it is working properly. Regards, Jeff Raybould, General Manager
Our salesperson, Sunhil was polite and extremely helpful. We could easily rate him as a 10! However, we had an issue whereby we thought we had purchased a 2019 LE Rav 4 AWD, and when we got home discovered it was a FWD drive vehicle. We phoned the dealership the day after we made the purchase, and they told us that it would be no problem to make a change so we drove back into Surrey from Vancouver, where we have been housesitting for a relative, and were informed that the only Rav 4 that was available would be a LE 2020 AWD.... read more
I went in to buy my first car and had a horrible experience. We were left waiting awkwardly for over 20 minutes, looking around for someone to help us. However almost all the salesmen were staring at me and clearly had nothing better to do. No one offered to help or ask if we needed any help. When we got fed up and asked the receptionist to call me when someone was available. 15 minutes later a man called me to come inside the dealership as I was looking at vehicles in the lot. He then cut my calls once I got back inside and... read more
Business response:
Hello Tina, my sincere apologies for your experience. I will be having a discussion with these individuals and will be correcting their approach to what should have been customer service. If you would reconsider us please contact me directly and I will have myself or my GSM deal with you directly for your purchase. Please let me know if either of us can assist you personally. Sincerely, Jeff Raybould, General Manager
I called the dealer with "brake override malfunction" to which I was told, and exact words "uhhh we don't know what to do..sorry!" And hung up. Left me stranded. Absolutely pathetic.
Business response:
Hi Nick, I’m sorry you felt that way, however I listened to the call you made to us on the Sunday of the holiday weekend and unfortunately the only resource at that time that my part time receptionist could give you was the roadside assistance number he provided as the service department was closed until the following Tuesday. If there was another option he would have definitely provided that to you. Jeff Raybould, General Manager
Went in to inquire about a Toyota Tundra and was concerned about cab size. The sales representative seemed uninterested in earning my business and building value in the product. Probably because he didn't know anything about it. The Tundra is a 13 year old platform and the drivetrain is virtually unchanged, except 2018+ gets a larger fuel tank. You have to do your own research because these guys don't know much, they just show you the website when you ask for detailed specifications. Buy your Toyota anywhere else.
Business response:
Hello Anthony, I apologize for your experience. I would like to get more information on who was serving you that day so that I can ensure it doesn’t happen again. If there is anything I can do personally to assist you in your purchase please let me know. Jeff Raybould, General Manager (604-495-4100)
Pathetic service experience!!!!! Pathetic Experience!!! I had gone in for servicing my toyota corolla 2016 i was told that my cars air bag is due for recall and will be fixed free of cost by the receptionist and after servicing was done in a weeks time i realised the cheap workmanship of these guys. my knee dashboard cover was doing excessive sound and i realised the guys after servicing didn't put back cover properly under my dash and screw was missing for the holder, i was not even given a complimentary car wash as they wr... read more
Business response:
Hello Parvez, thank you for your review. I understand we were able to rectify the situation and have the missing screw installed as well as your vehicle cleaned. Please let me know if you require any further assistance. Jeff Raybould, General Manager
Don’t really care if they get your business Unfortunately this dealership doesn’t seem to care to make a deal. They jacked up the sticker price of a used 2016 odyssey and refused to negotiate the price. Maybe I came on a bad day with a manager (Sunday) but when they wouldn’t even budge on numbers Rolando rudely just knocked his knuckles on the desk and walked away from me without even a goodbye. Toyota dealerships truly just care more about the bottom line than customer service.
Business response:
Hello, I am sorry for your experience. I have not spoken with the sales manager or the product advisor involved yet but I will once they are in this afternoon. If you would like to talk directly with myself or my General Sales Manager Marko at your convenience I’m sure something can be worked out. Sincerely, Jeff Raybould, General Manager
engine oil changed for 2.5 hours This is the first time that happen where in an engine oil change took me 2.5 hours and my car not even washed but on the paper said they washed my car. they took my key at 3:20pm and my schedule is at 3:30pm, I was able to get my key at 5:45 pm and not even washed. I told the guy this is the worst since i first have my service with them in 2007. My number is 7783193299 francisco
Business response:
Hello Francisco, I tried to call you this morning and left you a message. I apologize for that day as we were very short staffed in the wash bay. The service was completed on time however there was a backlog of customers waiting for a wash. If you could please contact myself or my service manager Marco, we’d like to resolve this for you. Sincerely, Jeff Raybould, General Manager (604) 495-4100
Worst Experience in Purchasing a Vehicle This company has lost sight of the values published by the JP Autogroup. The dealership is NOT bound to customer satisfaction. They do not want to do anything to correct their mistakes. I totally regret setting foot on this dealership with the intent to support local business in my neighborhood. Should have just sticked with my old Toyota dealer in Vancouver. If you ask me, go to another dealership. Do not make the same mistake that I made.
Business response:
Hello Carlo, I am truly sorry for the experience you had. I’d like to get more information about what happened. At your convenience, please contact me directly @ (604) 495-4100 and I will try my best to correct the situation. Best Regards, Jeff Raybould, General Manager
Frequently asked questions about Jim Pattison Toyota Surrey
How is Jim Pattison Toyota Surrey rated?
Jim Pattison Toyota Surrey has a 3.9 star rating with 1,761 reviews.
When is Jim Pattison Toyota Surrey open?
Jim Pattison Toyota Surrey is closed now. It will open tomorrow at 9:00 a.m.