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Jim Pattison Toyota Surrey
- Other
- Guildford, BC
About this business
Location details
15389 Guildford Dr, Guildford, BC, V3R 0H9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
New car Great place! Highly recommend ! Easy to deal with. Very friendly and helpful staff. If your buying a new car I would come here and check them out.
Had a bad experience with Services area. I’ve come to my appointment due to a noise in my car and after a few hours the responsible person gave me the feedback that the problem was the engine mount and it would be done. Everything was fine and I went home to pick up the car the next day. After some time on the next day, the service person texted me saying that instead of changing the engine mount I’d have to replace many other undercarriage parts and the cost (that was covered by warranty at the beginning) would now be $8,00... read more
Business response:
Hi Tiago, I am sorry for your experience. I spoke to the Service Advisor who assisted and he asked if your vehicle had been in an accident as the bumper seemed to be, not quite right. You had said it had not, so we proceeded to check the vehicle for the noise which appeared to be from the motor mount area for which there was an open Toyota Service Bulletin. Instead of putting your vehicle up on the hoist, they had tried to assist you by ordering a new mount under warranty at no cost to you. When the vehicle came in for the m... read more
I had a very bad experience when I went to purchase a new car. No sales advisors approached me to offer assistance, and when I asked to speak with one, no one came to help. Even the managers were standing in the showroom but did not engage with me. It was a very disappointing experience, and I ended up going to Open Road, where I had a much better experience.
Business response:
Hello, I am very sorry for your experience while at the store. If you have a moment to reach out so I may get more details, I would appreciate it. Jeff Raybould, General Manager (604-495-4100)
Went to buy a new vehicle, got ignored by the sales staff, left and went to Open Road Toyota in South Surrey, got welcomed there and bought a brand new vehicle
Business response:
Hello, My sincere apologies for your experience. If you have a moment to reach out to me regarding some of the details, I would like the opportunity to rectify the situation, if possible. Jeff Raybould, General Manager (604-495-4100)
I went here to buy a car and the salesman brushed me off like I had no business being there, so we took our 50,000 cash to Richmond toyota and bought a RAV4. They were very professional.
Business response:
Hello, Thank you for letting me know about this issue. If you have time to reach out to me so that I can get more details and address the product advisor directly, I’d appreciate it. Regards, Jeff Raybould, General Manager (604-495-4100)
Terrible service, poor organization, poor customer experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 reps are on their desks not engaging customers and one of them stretching like they have all the time in the world.
Business response:
Hello, Thank you for your feedback as it is the best way for us to improve. If you could let me know the details of what transpired during your visit, I would appreciate it. You can reach me at (604) 495-4110. Regards, Jeff Raybould, General Manager
If you are looking to get good quality body work done for your vehicle, this business is not recommended at all. I had the impression that due to this being a reputable business that I would receive the best possible service for my car, but I was wrong. I would highly recommend getting your work done by a private shop, as I believe they would care more about their reputation and deliver high quality craftsmanship. When I first picked up the serviced vehicle and inspected the work, I found numerous issues with the repair. The... read more
Business response:
Hi Pritpal, I am sorry for this. The Body Shop Manager, Harlan, did speak with ICBC about this and did mention the damage did show in the pictures prior to any repairs. My understanding is the agent from ICBC was going to reach out to you regarding this, if they have not already done so. Again, we are happy to help and Harlan did say he would participate to assist you. Jeff Raybould, General Manager (604-495-4100)
Be careful about the service department. I sent my car in to replace the transmission fluid. Which should cost around $400. When I was waiting, I received a call from the mechanic. He said your car was noisy because the water pump was almost worn out. It would cost $300 for the parts and $750 for the labor. I said go ahead. But when I received my car, the paper said the water pump was worn out + leakage at the flex pipe from the muffler , which was never mentioned before. The car was still noisy as before after I spent $1100... read more
Business response:
Hi Frank, My apologies for how you are feeling. During your appointment on June 2nd, the water pump did require replacement and the flex pipe on your exhaust was noted by the technician as being rusted and requiring replacement. I understand you spoke to my Service Manager yesterday who explained this to you; however, if you require further clarity, I am happy to discuss this with you. Jeff Raybould, General Manager (604-495-4100)
Ordered OEM Toyota Highlander Towing Hitch with wirings,paid in full dtd July 23,2022, no stock at the moment, followed up mid Sept, they said some parts still missing and will call me when parts arrived. Followed up today Oct 14, they said parts arrived but returned to warehouse because parts are sitting for too long and eating up spaces. Parts crew said they called and left voicemail but havent received any. Due to frustration, I cancelled the order. Bad bad service.
Business response:
Hi Emerson, my apologies for this experience. We normally call the clients as soon as the parts arrive. Perhaps we may have called the wrong number. If there is anything I can do to assist, please reach out to me at your convenience. Regards, Jeff Raybould, General Manager (604-495-4100)
Frequently asked questions about Jim Pattison Toyota Surrey
How is Jim Pattison Toyota Surrey rated?
Jim Pattison Toyota Surrey has a 3.9 star rating with 1,759 reviews.
When is Jim Pattison Toyota Surrey open?
Jim Pattison Toyota Surrey is closed now. It will open tomorrow at 9:00 a.m.