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HYATT INFINITI
- Automotive
- Calgary, AB
About this business
Location details
46 Heritage Meadows Rd, Calgary, AB, T2H 3C1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I don’t believe that the Hyatt service got at this point!!! Very poor service!! I took my vehicle to Hyatt for an oil change, and the service advisor was too pushy to sell some other services. I bought the flushing services and noticed they have not done anything on cooling system!!!! Very angry!! I have to see the manager for this issue..
Business response:
Good morning John! Thank-you for taking the time to complete a review! I would like to start by apologizing for your experience and would like to work at resolving your concern and getting to the bottom of your issue. As your name does not show, I cannot look up any details but would like to get into contact with you! Please let me know a good number to call you at so we can get this resolved for you or reach out to me directly at 403-727-2585. Thanks John and I look forward to speaking with you!
Warning!!!!!! Hyatt Infiniti is a completed rip off. I Warning!!!!!! Hyatt Infiniti is a completed rip off. I have a QX60 which I wanted to sell it, and the buyer requested to take it for an inspection. We took it to "NAPA Auto", and they did an inspection on it. NAPA advised to take the vehicle to in Infiniti for warranty check because they believed that there is Head Gasket leak on the engine. When I took it to Hyatt Infiniti, a sales advisor approached to me, and recommended some services to be done on the vehicle. We agr... read more
Business response:
Good day Naqib! Thank-you for taking the time to complete a review on Google. I'd like to start by apologizing for your frustration around the repairs on your vehicle. As we had discussed, the spark plugs were replaced by another repair facility and in doing so, they had cross threaded the number two cylinder which has caused a crack in the cylinder head and the leak noted by Napa. Unfortunately, in this circumstance, Infiniti nor Hyatt would not cover the repairs to the vehicle as it is due to the workmanship at a non-autho... read more
The people were great. But for the cost of repairs for my vehicle very disappointing with extra garbage in interior and parts left out and not returned to the correct area. Really expected more when getting the vehicle back.
Stay away from this dealership! I typically don’t write reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and was more than ready to buy today if the test drive went well. After arriving for my appointment, they informed me that they had let someone who walked in take it for a test drive instead. They had also initially lied saying they had to get the vehicle for upstairs which is why it was taking so long, until a different salesper... read more
We wanted to buy a vehicle that was at this dealership, so we made an appointment and went in. We test drove it and liked it, so we sat down to negotiate. We ended up walking out without making a purchase and going to another dealership to buy a similar vehicle. Here is why. The salesperson with whom we were dealing was pleasant enough, but we did not appreciate the slimy strategies that were used on us. Several managers were brought in to speak with us, one after the other. My father, who was in the car business for 50 year... read more
Commitments and offers made not followed up on - first service - 10% credit note not applied, promo gear offered never supplied. - When they tell you they put something in your file - ask them to show you...
Jason Zimmer basically acted as if we would not qualify for a good interest rate for the vehicle we were interested in because he thought we would have bad credit. He knew nothing about us at all. We have excellent credit, I'm not sure why I had to explain myself to him. Worst experience ever. I have told a few people about the way we were treated and they were all disgusted. Treating people with respect and kindness is always a good rule of thumb when working with people. Maybe our skin wasn't the right color for him. Oh we... read more
less than premium post sale Spent more time convincing me that it wasn't broken then fixing things. When you can back into a wall with the service guy in the car and the prox sensor doesn't beep, you would think they would agree the prox sensor was broken, but no they say it is withn spec. Or when your car shows .25 lateral G when parked in a garage maybe something is out of calibration but no I still pull G's when parked, or when odd rust dots start showing up on a side panel after two years of pavement and garage life and ... read more
2010 Infiniti g37X Battery Drain Problem Brought in my daughters 2010 Infiniti G37X for a battery drain problem again (79K KM's). When we leave the car for more than 3 days of not driving, the battery goes dead. Brought it in 2 years ago for the same problem and they replaced the 1 year old battery which was still under warranty. This time, the battery wasn't under warranty but it also didn't test bad, just weak. They did however, eagerly advised us to replace the battery and spend more $. Their conclusion & recommendation -... read more
Business response:
Good morning! My name is Davin, the Service Manager, who you spoke to yesterday. I am confused as to the rating of this review as we had discussed this situation yesterday. I believe you said that you appreciated my time and knowledge and giving you the information as to how these concerns present themselves. To me, it seems like your issue is specific to the vehicle and I'm unsure why we are receiving such a terrible review. I'd like the chance to speak to you about this review so we can correct the situation - what is a go... read more
Frequently asked questions about HYATT INFINITI
How is HYATT INFINITI rated?
HYATT INFINITI has a 4.6 star rating with 2,259 reviews.
When is HYATT INFINITI open?
HYATT INFINITI is closed now. It will open tomorrow at 9:00 a.m.