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Erin Park Lexus
- Other
- Mississauga, ON
About this business
Location details
2360 Motorway Blvd, Mississauga, ON, L5L 1X3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of t... read more
Business response:
Li Lexus Lover, Thank you for reaching out, while we appreciate feedback from our guests, we are also wary of burner reviews. We have a very strong reputation for caring for our guests which is evidenced in both our positive and in response to our negative reviews. Your story does not align with any experience nor in line with how we care for our guests. Our leadership from all levels up to and including our owners are available to all guests at all times. Should you wish to discuss further we would welcome the opportunity t... read more
As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I have trusted this dealership with the maintenance of all my cars, but unfortunately, the quality of service has significantly deteriorated. During the winter season, I encountered a troubling situation regarding the storage and installation of my winter tires of my 2015 Lexus E300h. Despite informing the girl booking appointment se... read more
Business response:
Good morning Jamal Ahmed, Thank you for your feedback. I am glad we could connect. I am sorry that you have had a disappointing experience with your Lexus and your expectations were not met on your last visit. As discussed there seemed to be some misunderstanding on many items mentioned below, as we do keep detailed notes with comments of where vehicles were purchased and serviced in the past. I am happy that you have agreed to proceed with next steps in repairing your vehicle. However please feel free to reach out to be dir... read more
Stay away from this dealership! The most terrible experience ever. After 5 months since I pre-paid the new car and provided requested documents,I was denided by Erin Lexus to purchase the delivered car due to the lack of permanent residence. No one warned me before about this requirement when I singed the contact. Well, I fortunate to bought a brand new Lexus in Spinelli Lexus Lachine with an even lesser price!
Business response:
Vlad, As discussed with you when we cancelled your deal we are unable to sell vehicles to people who intend to use them outside of Canada. We are contractually obligated to ensure all new vehicles sold by us are retained in Canada for use. We know you reached out to Lexus Canada personnel through Social media requesting they give us permission to sell you the vehicle which we did not receive. We would like to clarify that you left a deposit, which was refunded in full to you at time of cancellation, and that you did not prep... read more
I bought new tires for my Lexus and after installation I asked what warranty is provided by the dealership and was told that they provide absolutely no warranty and that I have to buy one from them. The only warranty I have is from the manufacturer. Never expected this from a Lexus dealership. Other service from them may be good but next time I'm going to Costco for tires.
Business response:
Dear Dysarkari We are terribly sorry your understanding is you do not have a warranty on the tires you purchased. All tires that we sell do come with a warranty from the manufacturer against defects. The extra protection you can purchase would be against road hazards which unfortunately are unpredictable and the extra protection is optional. The great news is all of our tires as you may be aware are eligible for our Lexus price match promise so you know you are getting a great product at a great price installed by Lexus trai... read more
This review has to do with the transfer of a retail agreement. Completely botched by Erin Park. This process started Sept. 18 and might be resolved by Nov. 11, no confirmation yet. The process took so long that the Safety Certificate had to be renewed. I contacted Toyota .financial several times to get the problem resolved but at each step of the way the dealership did not complete the necessary paperwork correctly. I have literally spent several hours since Sept, trying to resolve the issues. Finally Toyota Financial gave u... read more
Business response:
Dear guest, We are sorry to hear about your recent experience with our team. We will review things internally to determine what transpired to ensure we can improve our process going forward. Thank you.
Leo just told me it cost $899 for lease transfer while someone else in the dealership told me it is $400. I’m the lucky one since I knew the fee, what about people who transferred their lease with him and didn’t know about the fee? This is FRAUD！！！
Business response:
We are glad that your lease transfer was resolved and Allen was able to assist you to your total satisfaction. We look forward to serving you in the near future.
Not what I expected at a Lexus dealership I live in Mississauga and have always travelled 50 minute drive to the dealership I bought my car from since they have treated me so well since ownership of the vehicle. I decided to save some time and try out this dealership since they seemed highly regarded on here. Total opposite from what my wife and me expected. Everyone there looked like they were forced to work that day and didn't want to. Yeraldin (judy?) seemed a bit stand offish like I was asking too much when I simply aske... read more
Business response:
Dear Dtan85, Thank you very much for taking the time to share your feedback with us. We are truly sorry your last visit with us was not a positive one. Our goal at Erin Park is to provide exceptional service, and ensure everyone who visits leaves with a smile. Quite clearly from your description we fell significantly short of that objective. I sincerely apologize that you found our team member to be rude as the experience you had is certainly not indicative of the way we treat our guests. I am particularly surprised by the q... read more
Lexus servicing review I bought my Lexus ES 350 for an oil and filter change on Dec 13, 2017. I stood beside the desk of Carly for nearly 4 min. She was busy working on her computer. She didn't even look at me or acknowledged my presence. Thanks to another girl on the other desk for noticing and helping me. Understood, if she was so engrossed in her work, she should have at least told me to wait or requested her colleague to help me. I have been coming to this location for the past 7 years. I have never experienced this kind... read more
Business response:
Thank you A. Sehgal for your feedback. As we target to give the highest guest satisfaction it would appear our team has failed to do this during your last visit. We will most definitely share your experience with them, as we always look towards areas of opportunity to continue our service level for our guests. I trust in my phone call with you I have addressed your concerns and should there be anything I can do. Please do not hesitate to contact me directly. -Sid Amalsadvala, (905) 828-2750 x 303, samalsadvala@ep-lexustoyota... read more
False promises, never go for service, customer service is ba In nutshell, I don’t like the sales, don’t like the customer service, don’t like the repair service and communication is so poor which is the key of present business. don't buy anything from there
Business response:
We had reached an agreement of what upset this guest and requested he wait to visit until his items were available. He did not wait, has threatened to hurt my team members physically, and any site aiding and assisting his negative reviews should be aware we may purse this guest criminally...
Frequently asked questions about Erin Park Lexus
How is Erin Park Lexus rated?
Erin Park Lexus has a 4.6 star rating with 2,321 reviews.
When is Erin Park Lexus open?
Erin Park Lexus is closed now. It will open tomorrow at 9:00 a.m.