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Erin Park Lexus
- Other
- Mississauga, ON
About this business
Location details
2360 Motorway Blvd, Mississauga, ON, L5L 1X3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor Service I would not recommend this dealership to anyone. I went on a Wednesday to purchase a ct200h. Our salesperson had us test drive the car, however, he knew nothing about the car, and when we asked a specific question about one of the gears, he stated we shouldn't worry about what it was for. I later had to go on youtube to find out about the gears on the car. When we went to talk about coming to a deal on the car, I was told by the manager I had to pay a deposit and they would have the car ready for me by MARCH 201... read more
Business response:
Becca29 My name is PJ Caletti, General Manager at Erin Park Lexus. I have reviewed your comments and appreciate you taking the time to provide feed back to our dealership. I first and foremost apologize that you did not receive the absolute best in experiences with us as that is something we most definitely strive to deliver. We strive to provide the best experiences but seems there could be some misunderstandings which have occurred. I do appreciate you choosing Lexus and welcome to the Lexus family, I do wish it could have... read more
Unprofessional Came to dealer to inquire if my vehicle had any recalls, advisor didn't have time for me, when he finally did, couldn't find my vehicle model in the system due to mistyping my vin number, had an undesirable attitude and cut me short of asking further questions after I corrected him to properly retype my vin number. I have an older model but doesn't mean that I'm less important than other customers. My first visit and my last...
Business response:
Please accept our apologies for the delay in responding to your feedback but more importantly your first experience with us here at Erin Park. We certainly strive to deliver a better guest experience then the one you received and have processes in place so this type of experience does not happen. I would like to find out more about your visit so this type of guest experience doesn't happen again. My Name is Jonathan Wang, service manager at Erin Park Lexus jwang@erinparklexus.com and direct line is 905-828-2750 ext: 320 Plea... read more
Poor Sales Experience Visited Erin Park Lexus without an appointment to look at the 2015 CT and had to wait about 15 minutes for someone available to see me. Not a big issue because the receptionist kindly offered coffee while we waited. I let the Sales person know I was looking at the CT and got some background information on the car before being taken to his desk and asked about whether I wanted to finance or lease. Upon saying finance, the sales rep proceeded to break down all of the costs for leasing and why it's better.... read more
Business response:
Hello and first of all we are absolutely mortified to learn of your recent experience with Erin Park. I would like to assure you this type of experience is not the level of service we try to deliver to our guests and apparently we need to review our internal processes so this type of experience doesn't happen again. I would like to learn more about your visit so I can review with our sales leaders and although it may be too late to recover from your experience I would like to offer my personal contact information should you ... read more
poor customer service waited over 20 min to see a sales person. place looked like empty. nobody in the office. one person on the floor acted very busy ignoring me. after approximately 10 minutes I was finally approached and advised that everyone was busy and that I need to wait another 10 min. after 20+ minutes wait I decided to go to other Lexus dealership in Oakville where I received full attention.
Business response:
Hello Vladimir, We are extremely sorry with your visit to Erin Park Lexus. There is no excuse for the treatment you recieved and I would like to speak with you personally to get more details on your visit so we do not drop the ball like this again in the future. We do have processes in place so experiences like this do not happen but it seems we need to review them immediately. I would also be happy to offer you any assistance in the purchase of your new Lexus here or elsewhere. My contact info is Ben Cliff, General Sales Ma... read more
Review followup Thank you Erin Park Lexus for the quick response to my review. I hope my negative experience with the customer service will be addressed properly and any necessary steps will be taken to improve overall experience of any customer. Best regards, Roman Kazimierczak
bad communication, even worse customer service Sales staff and manager decided to use Mfr. Rebate to lower monthly payments without revealing that's what they are doing. When I learnt of this at the time of delivery, Manager Sean was very unsure of how to respond. Upon further questioning of the numbers that did not make sense, he freaked out and to my shock and surprise simply said, "you can walk away, and forget about your deposit - take it or leave it"
Business response:
We have reviewed your feedback and feel badly about the miscommunication which recently occurred between yourself and member of our Team. We do very much appreciate you taking the time to provide us with said feedback as without it we have no opportunity to understand the areas where we can improve. The manufactures rebate in this case was used to lower your monthly payment and meet the payment you had requested on the vehicle of your choice. As with any rebate we are able to have you receive cash in the amount of the rebate... read more
Frequently asked questions about Erin Park Lexus
How is Erin Park Lexus rated?
Erin Park Lexus has a 4.6 star rating with 2,321 reviews.
When is Erin Park Lexus open?
Erin Park Lexus is closed now. It will open tomorrow at 9:00 a.m.