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Don Valley North Lexus
- Other
- Markham, ON
About this business
Location details
3120 Steeles Ave E, Markham, ON, L3R 1G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very dishonest. Sold a SUV with patched tire leaking but would not take full responsibility. Took 4 hours plus for oil change while initially advised 2 hours. Ken shouted when asked about status 3 hours after . Manager looking at computer when I was called to discuss tire matter. Very sleazy overall They show how respected you are so that they can upscale but true colours come out after. Very very disappointing and humiliating Hasan Oakville shot 21/21 service date
Business response:
We’re so sorry to hear your experience with us didn’t meet expectations, Hasan, but we appreciate you taking the time to share your valuable feedback. The experiences of our guests are of the utmost importance to us, and we’d like to have the opportunity to look into your concerns further. Please contact us at customersupport@weinscanada.com. - The Don Valley North Lexus Digital Team
ABUSIVE! That is who Dave Tavazoel is in the New Cars Department!! Be Aware~~((Assistance Sales Manager) I was looking at a New Lease and come time to sharpen our pencils; Dave Tavazoel came over and sat down in front of me (after speaking with the salemen). I explained that i was not looking to do anything that day. He wanted to know what it would take ( as a good salesmen). I explained I that I did not want to put any money down ..(simply could not afford to as that is why I was not ready to do anything to day) and would l... read more
Business response:
Update as of March 3, 2021: We cannot seem to locate your first and last name in our system. Please email us at customersupport@weinscanada.com so we can come to a quick resolution. - The Don Valley North Lexus Digital Team
I bought a car that was missing the rear Lexus logo and also wrong model on the MTO car registration They were in no rush to fix those problems On a 0 to 10 rating is 1
Business response:
Good afternoon. Thank you for taking the time to share your feedback with us. As a team, we strive to provide 100% customer satisfaction and I am disappointed to see your experience fell short from that. I would like the opportunity to get you in touch with our management team to discuss your concerns. At your earliest convenience, please email me at rachaelr@weinscanada.com and include your contact information and the specific division that you are discussing (Don Valley North Lexus) Kind regards, Rachael R. Guest Satisfact... read more
Failure to disclose vehicle had paint repair Purchased vehicle that was 1 year old. The rX 350 w e bought in 2014 began to show bubbling in the paint. Went to see DVN, their body shop etc... Numerous emails and calls made but often not returned. Still awaiting call. Advised by their body shop staff that this vehicle had thinner paint on the trunk and must have been a repair. This was never disclosed to us at purchase time. Nobody accepting responsibility for this. We were told because it was years later it was too late. Rust... read more
Nobody is in Charge and Nobody cares The only thing 5 star about DVN Lexus is that they charge 5 times more (and take 5 times longer) for the same service you would get anywhere else. I had to transfer a lease and found i had a horrific time and spent about 8 months trying to figure out the procedure. I kept getting different explanations and prices or that it was not even needed for my special case. Nothing is ever in writing of course. Finally when the deadline approached i found myself running around 18 days at considerab... read more
Bate and switch sales tactics, rushed buying process This was my first Lexus vehicle and will probably be my last. During our test drive, we drove a lower trim test vehicle (IS300 Premium Package), We spoke about the necessary features we wanted in a car, AWD, Apple Carplay/Android Auto, Seat Memory, Navigation being some of the top features. He explained that the higher trim- the Luxury edition we were looking to lease would include the features we wanted. After recieving the car approx a month ago, we had trouble finding t... read more
Business response:
Good afternoon, Syl18. Thank you for reaching out to Don Valley North Lexus with your concerns. My name is Rachael R. and I am the Guest Satisfaction Manager here. We sincerely apologize for your unsatisfactory experience with Don Valley North Lexus and we’d like to make it right. At your earliest convenience, please email me at rachaelr@weinscanada.com so I may put you in touch with our management team. Kind regards, Rachael R. Guest Satisfaction Manager, Don Valley North Lexus rachaelr@weinscanada.com
HORRIBLE/RUDE customer Service from Sabrina at Reception I needed to get in touch with a sales consultant DVNL very urgently as my insurance agent needed information ASAP. Sabrina was horrible at getting me in touch with the right person, and would not let me finish my sentences, and would transfer me mid sentence. I had to call a total of 4 times to get her to pass on a message which I later found out she delivered the next day and not immediately when needed.. This is horrible service and makes the dealership and team seem... read more
Service department The service technician Eddy knew what was wrong with my car but insisted that he run a diagnostic test which was $157. I took it to my local garage an do they fixed the issue for $60. Dishonest and untrustworthy.
TERRIBLE service from CHAKILAN. G at DON VALLEY NORTH LEXUS One of the WORST dealership experiences ever, I was out of the country at the time, so my girlfriend who is my fiance now went in with her mother to just inquire, they went in and was referred to CHAKILAN by a family friend and was under the impression that he could be trusted that they will not be "hustled" , however by the end of the interaction, they were finessed into signing papers and leaving a 3k cash down, when they went back in to switch cars based on affor... read more
Frequently asked questions about Don Valley North Lexus
How is Don Valley North Lexus rated?
Don Valley North Lexus has a 4.5 star rating with 4,631 reviews.
When is Don Valley North Lexus open?
Don Valley North Lexus is closed now. It will open on Monday at 9:00 a.m.