Thornhill Toyota

ThornhillToyotaHater 

on DealerRater

2 months ago

Have you ever heard the expression, dumber than a box of rocks.... these idiots take the cake! 11K more on a vehicle, what is that about. Rude and disrespectful. Stay away from these crooks! They wrote the book on "bad car buying experience". Go buy your Toyota anywhere else!!!!!!!! 

annettehbradford 

on DealerRater

8 months ago

Terrible experience with Vinay and this dealership. Made us travel one hour for a car that was no longer on the lot to try to upsell us on another car. No regard for our time. In fact, called to see if we were still coming knowing this in advance. 

mci 

on DealerRater

a year ago

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever 

John 

on DealerRater

a year ago

I bought a Pre-order car, informed me at beginning will take 3 to 4 months. Sales person tried to convince me to take warranty insurance $1,499 to extend it from 60K to 80K (3 years) giving many kinds of excuses such as your car will come faster. When I refused it, paid $500 advance payment, and signed the sales agreement, they told me will take 8 to 12 months. 

Alex 

on DealerRater

a year ago

Never in my life we experienced such a poor customer service and ugly treatment as in this dealership. It started with the lease buyout when their sales person Sergei Zavtur tried to convince our elderly father to get into new lease because his 50k km Rav4 is in "poor technical condition" and needs repairs of 2,700 cad. When we checked the car and charged all 4 brakes on original Toyota brakes just for 700 cad, we realized something fishy going on in this dealership. So we came together to that sales person. Once he realized... read more

stevesinger88 

on DealerRater

2 years ago

Our test drive and purchase experience at Thornhill Toyota was fine. However, once we had the car a week or so we began noticing an order of cigarette smoke. As we started using the A/C the odor became very strong. On our own, we tried various deodorizers and cleaners and changed the cabin filter to no avail. I contacted the sales representative who advised that his manager said the file was closed and they would do nothing to help. The sales manager has not returned my voice message. Buyer beware...this dealership used enou... read more

David 

on DealerRater

2 years ago

I am writing this review with immense disappointment and frustration after my recent experiences at Thornhill Toyota dealership. During a routine oil change appointment, I was approached by one of their employees who suggested additional repairs. However, I declined the proposal as it seemed unnecessary at the time. To my surprise, just 30 minutes later, I received a call from a customer service representative stating that I had two nails in my tires that needed immediate attention. This incident deeply unsettled me because ... read more

Ricojjati1 

on DealerRater

3 years ago

Extremely poor customer service They do not care about any complaints or have any human skills.they dont fix the issue had my new car service there 3 time 3 times I had to come back to a usal rude customer service representative 

Ryan 

on DealerRater

3 years ago

Don’t recommend this store for RAV4 buyers. I hear no response back from for 4-5 months. At least they won’t give proper information when called the agent and the store many times. Crazy situation up here. They don’t even have a vehicle for show casing. I’d definitely not go here if I wanted to purchase a Toyota again. I will quote the names of the agent and their boss’s name - if I don’t get treated well here after.