Thornhill Toyota

lm 

on DealerRater

4 years ago

Service is overpriced. Oil and filter change is 1.5 times more expensive than exactly the same at Richmond Hill Toyota. In addition, the waiting time at the dealership for an oil change was 3 hours with a scheduled appointment, when they promised it to be ready in 1.5 hours. 

deena.alexander460 

on DealerRater

4 years ago

We bought our first Toyota from Weitzes in 2009. We took it there for all our service and were always satisfied. In June 2021 we bought another car, this time from Thornhill Toyota. The sales experience was excellent. Our first service appointment was Dec. 1st. It was my first time taking a car to be serviced. This was always my husband's job, but in August he became seriously ill, and no longer able to drive. Service rep, Bob, promised the car would be ready in 90 minutes, so I decided to stay and wait. Other dealerships ha... read more

Annier 

on DealerRater

4 years ago

I have been dealing with this dealership since 2015, bought my car from there, and get it serviced there. Last week I took it there to be serviced, and had the unfortunate experience of dealing with Asad. He needs lessons in customer service!!! He is very rude, and I feel looks down on females, because of this experience, I will never deal with this dealership again!!! I will be taking my business elsewhere!!! 

scott_greenberg 

on DealerRater

4 years ago

Thornhill Toyota can at best be described as an unethical dealership, that employs deceitful sales tactics and does not deliver. Honesty, Integrity, and Doing the Right Thing, are never characteristics that you should have to be concerned about as a consumer. Let me share the details of the experience below: 1: In mid - August, we test drove a 2021 Sienna with Jeff Wong, and agreed to purchase a build that was inbound for dealership and due to land in early September. We brought our existing Prius for Jeff to evaluate and ag... read more

shah 

on DealerRater

5 years ago

Very disappointing experience with one of the employees at this place. I didn't interact with anyone else, so can't talk about others. I had my test drive and then called him after 2 days (I left after test drive). He told the car was still available on Tuesday, we negotiated but then for my counter offer, he told me he would call me within 30 minutes - which never came. I called the next day for once - no answer. Called again after that day 2 times, again no answer. Had to call the reception to get a hold of him. He said, t... read more

ritishk13 

on DealerRater

5 years ago

The customer service is very poor. One if their salesperson told me over parking that he will knock me out but he wont because he has a record and he is going to work. But he took my plates down that he will look me up and send his sister to make it even. 

Engy 

on DealerRater

6 years ago

Worst service experience ever On Wednesday Sept 4 I had a service appointment at wietzers Toyota and it was the worst experience ever The service was supposed to take 2-3 hours and when I asked for shuttle to Vaughan mills the girl was there in the customer service (called Alicia) and said it’s out of their area (11 kilometers away?!!!) She was very rude , abrupt , ignorant and disrespectful she treated me so bad and rolled her eyes on me when I was telling her it’s only 11 kilometers away .. this girl doesn’t have the minim... read more

AP 

on DealerRater

6 years ago

Service Terrible and very slow service. Takes half an hour just to leave the car. Seems not interested. The only way to speed up the process is to talk to the GM 

katie 

on DealerRater

7 years ago

Do not recommend I don't recommend RAV4 Hybrid at all, Poor bluetooth , Navigation not modern only by writing, the heater is very annoying. Please do your research before you 're leasing/buying. The dealership did not explain the details from the beginning, Very disappointed