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South London Nissan
- Car Dealers
- London, ON
About this business
Location details
1055 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had an email from SL Nissan saying oil change for my car was 48.88 till end of December. Got an oil change and tire change over. Last year 150 this year 220. When i asked why the difference, I was told parts like brakes have increased. I didn't buy any parts. I was charged 80 for the oil change and 100 for tire changed over . They said they balanced the tires but I never asked for it . I called to complain , talked to service manager and he said he wouldn't do anything for me when I asked for a partial refund. Never do busin... read more
People should avoid this place like a plague. I bought a new Rogue and for several oil changes that I had, tire rotation was recommended and got charged until one day I caught them red-handed. They never rotated the tires. I was told the break fluid should be changed frequently until finally I refused after a few changes. The service manager is out of this planet, and I cannot believe he is still working and robbing people at will. Each time I took my car for an oil change, they would recommend anything: break, fluids, ball ... read more
I viewed a used car on their site advertised at $30,948. The salesman and I exchanged a few emails and I asked if there was any wiggle room on the price. He wrote back:” We provide our best price up front and save customers’ time on negotiation.” Okay, you’d conclude that $30,948 was the actual best upfront price. Right?. We’ll, the actual price was $36,157, almost 20% above the advertised price. Among the added charges were Vehicle Prep & Admin charge, an Invisitrak fee and they even added the $41.50 they paid for the Carfa... read more
I took my 2018 Leaf in for a recall. At the time, Chris Purdy asked for the ownership, saying it was necessary for the technician. My ownership and insurance slips were both in the binder with my owners manual. I expressed concern at the time that I was handing over all of my valuable documents, but Mr Purdy assured me that he would take personal responsibility to make sure they all ended up back in my car. When the car was returned to me, I stupidly did not look in the glove compartment to ensure that everything was back. I... read more
Never ever trust the service advisor (Jeff Symons was on my case), especially when you report or claim something. They don't record the issue for future reference, then you have to pay from your pocket instead of a warranty. This is a lack of the service manager Stuard Lackey and his team and General Manager Mark MacCarvill who never answer the phone or email, as well. They don't care about you, just pretend.
My new 2021 Kicks has dangerous issues and I almost crashed into a transport truck merging into traffic and my transmission wasn't working so I could accelerate over 95 kms. It was a close call. Dealing with Chris Purdy is always great. I had the misfortune of dealing with Stuart who is brutal to deal with. He's not an asset to the company. Mark McCarvell who I tried to get help from just ignored me and I'm stuck with a new car that has a transmission that is screwed up. It's dangerous to drive my car, but they don't care. T... read more
Business response:
My salesman and Chris Purdy are the only reason I bought my 4th car from South London Nissan. Shame on the managers for allowing my new car to have dangerous driving issues and doing nothing about it.
I had a very Bad experience at this Nissan location a couples of months ago. Had given my car for Starting Issue Diagnosis Scan as it had hard start and the Service Department - Service Advisor Chris Purdy asked me to do 6 different things to have the Issue resolved. Infact the Diagnosis was never conducted on the Car even once for the Money I paid them. A Visual Human Logic Diagnosis was conducted, instead of System Scan. I am still wondering why was I asked to pay, for Diagnosis Scan, while it was never conducted. A total ... read more
Get a second opinion if the service department recommends any maintenance work other than an oil change and the manufacturers service schedule. It's a shame a major car dealership has to resort to unscrupulous practices. They unknowingly tried to sell a person with 31 years of automotive experience unneeded repair work. Oil changes should not be used to try and generate extra cash flow with unneeded miscellaneous maintenance. I understand most people don't have time to book another car appointment for a second opinion, but i... read more
Worst experience in service department ever. In May, 2021 I brought my 2015 Nissan Pathfinder in to fix the relay switch on the rear hatch as it became dislodged. It was still working, but the bracket holding the switch was broken. The service department apparently ordered a new release switch and ended up charging me around $ 193 for labour. It came loose again within a week. They put on the bill that there was a " piece broken that could not be seen until replacement ", however you could see the broken bracket from the out... read more
Frequently asked questions about South London Nissan
How is South London Nissan rated?
South London Nissan has a 4.2 star rating with 1,903 reviews.
When is South London Nissan open?
South London Nissan is closed now. It will open at 9:00 a.m.