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South London Nissan
- Car Dealers
- London, ON
About this business
Location details
1055 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Disappointing Sales Service But not at all surprised. It is so unfortunate that a quality product is associated with poor unprofessional sales team. From front to back, service at this dealership is bad. How do they stay in business ?
Horrible customer service. I was initially very pleased by the salesperson. But after the sale was made the service thereafter was atrocious. I had 3 recalls on my vehicle within 2 years plus 2 other problems that required servicing within 1 year, all of which were under warranty. I understand that these things do sometimes occur with new vehicles but South London Infiniti Nissan did nothing to ease the pain. I found the service personnel unsympathetic and rude. I had to travel over an hour to bring the vehicle in. Booked lo... read more
Worst service department anywhere We have been taking our car here for three years. Over those three years they have tried to trick us into unecessary repairs, on top of failing to diagnose 4 seperate issues with our car under warranty only to be told it was working fine. On one occasion a wheel bearing was completely shot (very noticeable) but they failed to diagnose it. The front counter people are arrogant but not knowledgeable (they told me my car was rwd when it was fwd). Stuat runs a horrible department. We gave him th... read more
The absolute worst customer service experience ever! I bought my rogue here over 3 years ago, similar to others I had excellent service leading up to the purchase and less than acceptable afterwards. So I haven't made a point of coming here often however since I am still under warranty for some parts I decided to give them my business yesterday which was a huge mistake on my part. The service rep Kayla was very helpful and once it was decided the repairs were going to take longer then expected she offered me a ride and confi... read more
horrible customer service This dealership took forever to finalize all the paperwork. It took over a month from signing the papers to actually getting my car. After a few weeks, we agreed on a date for pick up and my car was not ready for me. I was upset and they had they audacity to blame me for the delay. It was almost impossible to get a hold of the employee handling the finances. I would call multiple times and leave messages and never get a call back. Horrible dealership, I will never return.
Waste of time I recently was looking to purchase a used Infiniti from the M line. I looked on serval websites and found a 2012 M56 S at this dealership. I emailed to enquired about coming to test drive with possiblity of purchase. A Manny Silva responded to me. I made him aware that i was from Kitchener so i would come on saturday afternoon he said great see you then. We made the trip saturday when we got there Manny was busy with another client and we were passed off on another sales man Andre who i have nothing bad to say ... read more
Worst experience I have ever had purchasing a vehicle Don't know where to begin with all the things that went wrong during my purchase of an Altima. I did a trade in and the proper amount was not given to me for my other vehicle so I was left with 2 car loans to pay for. When I went to pick the car up it wasn't the model I purchased and they just crossed out and initialed it on the contract and said that's what I had signed. Was 100% pressured into the purchase of this car and threatened legal action when I told them this wa... read more
Absolute Garbage (Infiniti Service Review) Horrible staff. Very rude, god awful attitude, un-welcoming, condescending, no emotion, no smiles, no work ethic, no professionalism, under-staffed, very socially awkward and don't acknowledge your presence/arrival, ALWAYS trying to upsell or rip you off.... They don't call you when your car is finished, I always go find it done myself or they claim they 'attempted to PA me'. They tell you it'll take 1 hour on drop-off to avoid shuttling, but it always takes 1:45 to 2 hours. There i... read more
Charging for a 5 cent part - come on! Went in to get a little clip for the weather stripping which I lost. This is a 5 cent ost tot he dealer if that. The parts guy found one in what appeared to be a junk drawer and proceeded to charge me $1.30 for it. They have a right to charge, but come on guys. Where is your customer service. When I asked why he was charging for this little clip, while admitting that the mark up had to be enormous, it appeared that he was afraid to give the part away for fear of retribution from manageme... read more
Frequently asked questions about South London Nissan
How is South London Nissan rated?
South London Nissan has a 4.2 star rating with 1,903 reviews.
When is South London Nissan open?
South London Nissan is closed now. It will open at 9:00 a.m.