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OpenRoad Toyota Richmond
- Car Dealers
- Richmond, BC
About this business
Location details
13100 Smallwood Pl, Richmond, BC, V6V 1W8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Worst Customer service experience. I had seen a pre owned car on the toyota website and based on that I put a down payment. 3 days after when I went to dealership they changed the price and increase by 4000$ saying that we dont know who change the price and told me that they cannot give me on that price. TOtal cheating to the people. Manager told me to prove the website price.. which they had already changed during morning time. Never ever go to this dealership.. Just wasted my time. IS THIS TOYOTA??? Cant believe. And they ... read more
Absolutely the worst customer service!! ABSOLUTELY THE WORST CUSTOMER SERVICE!! I would give them negative stars if I could! I was in the market for a new 4runner and went to Open Road because it was the closest place to my home and I have been taking my older vehicle there for service. . I knew what I wanted and I know what the prices are so I went in to take a look at their stock. The first time I went, I walked around the lot and showroom for over 30 minutes before I finally had to find someone to help. There are lots of ... read more
deceiving pratice A dealership try to deceive customers by all means. I sent in my van for regular service, the service guy came up with a long list of repairs "needed", amounted to thousands of dollars; and scary stories, tried to scare me into agreeing to do them. I rejected. Then a sales person called to ask me whether I would like to sell my van because there was a "low inventory". I asked about the price they would pay for a "high in demand" van, the answer was "that depends on what kind of new car I would like to buy" ... read more
Questionable ethics I put a $500 deposit on a vehicle here and when I went back they had sold it. Apparently getting their vehicles off of the lot is more important that customer service, ethics and, last but not least, abiding by the law!!
Very insane manger and salespeople Went to trade 2003 Camry se. Gave me value of 500 for trade. I sold on Craigslist for 5500 very next cash no questions asked privately . So please don't waste ur time going there.
Toxic sales person. My husband and I was in the dealership to re negotiate the deal he had made with Alex Mislang. My husband was in the dealership 2 days ago, but after coming home that day he had bad feeling re the deal, Alex has not allowed him to make any negotiation but was sort of pushed to this deal. When we came there and told Alex that we want to keep our trade in car but we want to keep the negotiated price, he said that it is ok, my husband had 3-4 times repeated that he wanted the same price as they negotiated.Al... read more
Worst Customer Service We went there last week to have a look on their 2014 Sienna and met one of their agents named, Alex Mislang. At first he was nice in assisting us and in answering our questions but when we were hesitant in closing the transaction because of the trade-in value of our car, he suddenly lost his cool. We requested for a day to think it over and he insisted that it should be done right away since there will be another manager on the next day. He told us that if we were not decisive enough to buy the car, we... read more
Incompetent technician & service agent I have a Rav4. Few days ago, the engine light, VSC, and the brake lights were all lighted up. I brought it to this dealership early this morning and told them about the lights. In addition, I mentioned that I felt weird with the brakes. When I pressed the brake pedal, the pedal appeared to be leaking air or fluid. The guy said they would check for all the symptoms. Around 1 pm, I received a phone number said the car is ready to pick up. I went there around three. The guy said everything... read more
They told me my service was about one and half hours. But it takes Richmond Toyota 4 hours to do the service. I was late for my next appointment. The rep seen to be careless and said the car has been taken apart. There is nothing they can do. The reason was because they took the car in hours after my appointment time. I am very mad and feel helpless. They told me it is very common they are being late. Then he said the car will be ready in another hour. Very bad attitude and customer care. No one seen to be care. Do not come ... read more
Frequently asked questions about OpenRoad Toyota Richmond
How is OpenRoad Toyota Richmond rated?
OpenRoad Toyota Richmond has a 4.5 star rating with 4,804 reviews.
When is OpenRoad Toyota Richmond open?
OpenRoad Toyota Richmond is closed now. It will open tomorrow at 9:00 a.m.